Customers are demanding that banks interact with them differently—increasingly through mobile devices and with a seamless experience anytime, anywhere. Mobile provides the opportunity for banks to unite disparate products and services into a single consistent channel for customers.
In the year ahead, mobile will continue its march into the enterprise on its way to becoming a first-class citizen. All future projects supporting employees or customer engagement need to include mobility, as a larger percentage of enterprise computing is taking place on mobile devices.
If you work in a financial institution, you may be in the midst of transitioning to digital processes and services, including customer onboarding. Digitization gives companies the flexibility and power they need to create easy and satisfying interactions for their customers.