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3rd Annual Technology & Innovation – the Future of Banking & Financial Services

11 August 2010
Hilton Auckland
Auckland, New Zealand

Wednesday, 11 August 2010
09:00 AM Welcome Address by Conference Chairman, Nigel Collin
09:05 AM

Opening Keynote Address

•    Global trends and an overview of the financial services market in New Zealand
•    The road to innovation, success, recovery and transformation for New Zealand banks
•    Developments in ANZ’s new data centre and trends in new banking technology

Speaker: Kerri Thompson, Managing Director, Retail, ANZ New Zealand

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09:35 AM Over the Horizon: The Impact of the Changing Threat Landscape on Businesses & Individuals
•    The rapidly changing threat landscape, the evolution of the internet and the diminishing boundaries between personal and business life
•    Newly-created technologies that create the security challenges and drive the need for an information-centric approach to security
•    How threats are going to continue to grow with a targeted focus on stealing confidential information for financial gain
•    How security will be the key enabler for how businesses and individuals interact with the internet of the future

Speaker: Craig Scroggie, Vice President & Managing Director, Pacific Region, Symantec

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10:00 AM Industry Leaders Panel
•    The next frontier – tech trends, challenges and opportunities for the banking and financial services industry
•    Top business and IT priorities for the year ahead
•    How are emerging technologies reshaping the way you connect with customers?
•    Aligning IT budgets with business priorities
•    The sought-after IT skills in demand

Steve Brunskill, General Manager, Retail Support, ANZ New Zealand
Shelley Ruha, Head of Corporate Banking, Bank of New Zealand
Drew Unsworth, General Manager, Online Banking, Direct Channels, Retail Banking, Commonwealth Bank of Australia
Ron van de Riet, General Manager IT and Business Delivery, Kiwibank
Allan Dornan, Chief Information Officer, IAG New Zealand

10:45 AM Morning Tea
11:15 AM Future of the Multi-Channel Landscape in Financial Services
•    Developing a world-class user experience across multiple channels
•    The security challenges – developing real-time fraud protection that does not impact the user experience
•    Innovating for the future – the next wave of multi-channel in financial services

Speaker: Drew Unsworth, General Manager, Online Banking, Direct Channels, Retail Banking, Commonwealth Bank

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11:45 AM Global Perspectives – Innovation, Adaptation & Exploitation
•    Emerging technology trends
•    Current state of IT in financial institutions
•    Leveraging global experience and innovation networks

Speaker: Deborah Hadwen, Director Banking & Financial Services, Australia & New Zealand, Tata Consultancy Services

12:10 PM The Next Frontier of Payments
•    How contactless and mobile technologies are reshaping the payments landscape
•    Using innovative techniques to reach new customers and drive business
•    What’s next? The emerging role technology is set to play in next-generation payments of products and services

Speaker: Chris Clark, General Manager Australia, New Zealand, and South Pacific, Visa International
12:40 PM Networking Lunch Brought to you by Tenzing
01:45 PM Westpac's Journey to Efficient Data Centres
•    Developing strategies to overcome the challenges of managing data centre assets in "real-time"
•    Proactively monitoring and managing the uptime, health and connectivity of data centres' assets
•    Addressing "real-time" data centres risks and security concerns
•    Data centre virtualisation and its impact on business applications

Speaker: Eugene Zaid, Head of Enterprise Infrastructure Architecture,
02:15 PM Delivering More to the Business Today
•    Discover how to reduce energy requirements by up to 80%
•    The importance of increasing availability, security and reliability
•    The business benefits realised by consolidating hundreds of servers into one platform

Speaker: Mark Binks, Business Executive, IBM Systems

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02:40 PM Creating a Smarter Bank – The Kiwibank Experience
•    A top-down approach – overcoming the challenges to take advantage of a wealth of information
•    The changing focus from financial measures to process measures
•    How Kiwibank applies BI to achieve improved transparency into its enabling IT platform

Speaker: Bohdan Szymanik, Chief Technology Officer, Kiwibank

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03:10 PM Afternoon Tea
03:40 PM Using Social Media to Create a Better Experience for Customers
•    How the wider financial services sector can draw key lessons from UBank's social media success story
•    Creating accessibility and convenience for customers via iGoogle, Facebook etc
•    Seizing opportunities to reach customers using social media platforms
•    Using social media to enable greater user engagement and collaboration

Speaker: Alex Twigg, General Manager, UBank
04:10 PM Innovation Leaders Panel
•    How to stay competitive with emerging technologies
•    What are the key drivers for innovation?
•    Social media – new development to engage customers 24 x7
•    Predicting the next hot trends in tech – cloud computing and virtualisation

Alex Twigg, General Manager, UBank
Martin Gale, General Manager, Information & Technology Services, b
Bohdan Syzmanik, Chief Technology Officer, Kiwibank
Peter Vasey, Chief Information Officer, ING New Zealand

04:55 PM Networking Drinks Brought to you by TrustDefender
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