How do initiatives such as goMoney and the new Grow app deliver value to the business? http://t.co/6J10OF1WpB

5th Annual Technology & Innovation – the Future of Banking & Financial Services

7 June 2011
Grand Hyatt
Melbourne, Australia

Tuesday, 07 June 2011
08:30 AM Registration
08:55 AM Welcome Address by Conference Chairman, Michael Pascoe, Finance Commentator
09:00 AM

Opening Keynote Address The Future of Banking and Financial Services
•    Building a super regional bank
•    The changing dynamics in retail and commercial banking and wealth management
•    Starting at the front-end: the customer experience
•    Accommodating global and local needs
•    Evolution rather than revolution

Speaker: Phil Chronican, Chief Executive Officer, Australia, ANZ

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09:30 AM

Dynamic Business Process Management for Banking – Achieve Faster, More Profitable Results Through Improved Business Agility
•    Better target and serve your customer
•    Enable straight-through processing by automating the routing and processing of tasks
•    Improve visibility into business process and turn insight into action
•    Provide process agility to adapt to changing regulation

Speaker: Colin Gniel, Business Integration Executive, IBM Asia Pacific


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10:00 AM

IT Leaders Panel
•    Identifying key priorities for 2011 and beyond
•    Keeping abreast of the latest tech trends in financial services
•    Enabling an agile IT environment to support business outcomes
•    Giving customers what they want – how can IT Leaders support customer satisfaction?

Greg Booker,
Chief Information Officer, ANZ Wealth
Ben Forsyth,
Head of Mobile and Emerging Technologies, NAB
Dave Williams,
Head of Application Delivery, Bankwest
Christian Wood,
Head of Online, UBank
Ian Frew,
Chief Information Officer, CGU

Moderator: Michael Pascoe, Finance Commentator


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10:40 AM Morning Tea
11:10 AM

Smart Solutions that Connect
•    The impact on social media on doing business and internal communication
•    Adopting new technologies to connect with customers
•    Connecting with customers through the claims process

Speaker: Claire Roberts, General Manager, Wholesale Life, CommInsure


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11:40 AM

Mobility and In-Memory – Game Changers for Banking
•    Realising the full potential of mobile commerce
•    Breaking the shackles of the traditional approach to managing and leveraging data to a real time model
•    Leveraging in-memory computing to enable banks to cross sell and promote new services in real time and across multiple channels
•    Empowering end users to simply access and define the data they need to view without building reams of reports

Speaker: Doug Gibson, Director, High Performance Analytics, SAP; Matthew Talbot, Senior Vice President mCommerce, Sybase 365


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12:10 PM

Setting Up a World Class Customer Immersion Lab at NAB
•    What is an immersion lab and what is it for? Theories of design thinking and service design thinking
•    A virtual guided tour through NAB’s facility
•    Why immersion labs are cheaper, faster and more effective in designing financial services any other way
•    How to get a lab – politics and pitfalls, our experience of champions and disbelievers

Speaker: Mark Appleford, Head of Customer Experience Design, NextGen Program, NAB


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12:40 PM Networking Lunch
01:45 PM

Cloud Computing and IT Transformation – Westpac's Story
•    Scalability and speed drives cloud adoption
•    It's all about people, timing and partnerships, not technology
•    Taking advantage of the emerging technologies and associated business benefits

Speaker: Randy Fennel, General Manager Engineering & Sustainability, Technology, Westpac


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02:15 PM

Delivering Certainty of Customer Experience Through Innovation in Operations and Technology
•    Driving your innovation strategy to accelerate profitable growth
•    Examining transformation scenarios driven by technology and operations synergy
•    Building pre-defined and measurable metrics to track performance

Speaker: Siraj Irani, Senior Vice President, TCS BFS BPO Unit, Tata Consultancy Services


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02:40 PM

Customer Engagement the UBank Way
•    Developing strategies that empower UBank customers to make the most of their money
•    Using innovative tools and technology to increase customer satisfaction and engagement levels
•    Creating an environment that supports UBank's greatest asset – its people

Speaker: Rich Rose, Customer Service Director, UBank


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03:10 PM Afternoon Tea
03:40 PM

Going Mobile – Maximising Opportunities & Building Adoption of mBanking
•    What is next for mobile and how can banks maximise the opportunities for banks outside delivering core banking functions?
•    Managing through the challenges that can impact adoption and growth of the channel
•    Understanding the key drivers to adoption amongst mobile users and using these to build usage amongst customers
•    Mobile banking facts that cannot be ignored

Speaker: Michael Weeding, Head of Digital Banking, Citi


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04:10 PM

Innovation Leaders Panel
•    What’s the “next big thing” in financial services?
•    Driving a seamless customer experience with business enabled innovation
•    Keeping abreast of the latest innovations in online and mobile banking
•    Overcoming implementation challenges – strategies for delivering innovations to market 

Alan Machet, Head of Product, Macquarie Direct
Joshua Walther, Director, Direct Distribution, ING DIRECT
Travis Tyler, Head of eChannels, St. George Bank
Rich Rose, Customer Service Director, UBank
John Zgrdja, Head of Digital Channel Solutions, GE Capital

Moderator: Niranjan Varadharajan, Principal Technologist Banking and Capital Markets, Infosys


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04:50 PM Networking Drinks and Prize Giveaway
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