Service NSW drives digital agenda23/08/2016 Shahida Sweeney Government
Placing customers at the core of service delivery is a critical ingredient for success, according to Dr Rachna Gandhi, CEO of Service NSW, and a key architect of frontline service reforms in NSW.
Dr Gandhi, a keynote speaker at the FST Government Victoria’ conference held in Melbourne, said this award-winning agency’s one-stop shop program is coming to fruition three years after launch.
“When we talk about government, this is more than just getting your licences renewed. This is about having a consistent transactional experience that builds trust in government.”
Digital transformation goes beyond the clichés16/08/2016 Shahida Sweeney Government
Embracing the mantra of digital disruption goes beyond the clichés and reams of standard-issue statements, according to Michael Bullock, chief operating officer at the Wellington-based ANZ Bank.
Bullock, a keynote speaker at the FST Government New Zealand conference, held 2nd August in Wellington, said digital transformation is not just about the technology.
Victoria sets the pace of digital reforms16/08/2016 Shahida Sweeney Government
The Victorian government’s action plan for digital government is open, innovative and fully-engaged, according to Geoff Beggs, acting executive director enterprise solutions branch, Department of Premier and Cabinet.
As a keynote speaker, Beggs clarified the “Victorian Government Technology Strategy: 2016-2020.” This strategy builds on open and innovative government, together with deeper engagement with citizens and the industry.
Commonwealth forecasts high demand for STEM skills15/08/2016 Shahida Sweeney Government
Australia's future success is marked by a growing reliance on science, technology, engineering and mathematics (STEM) subjects, according to a report by the Office of the Chief Scientist, Dr Alan Finkel.
This report, “Australia's STEM Workforce,” offers one of Australia’s most detailed analyses of graduate opportunities. The report draws on historical data from the Australian Bureau of Statistics (ABS). Among the findings, STEM is opening up countless opportunities, while opening up diverse paths and career choices.
Libraries fast-track born to be digital message15/08/2016 Shahida Sweeney Government
The influential coalition of National and State Libraries Australasia (NSLA) has weighed behind a 'Born Digital Week' initiative that runs from 8th to 12th August across cities, towns, and regional areas.
This campaign highlights the importance of collecting and preserving digital content, while bringing citizens into the discussion, debate and participation around preserving digital content.
New Zealand reveals roadmap for digital government08/08/2016 Shahida Sweeney Government
The New Zealand government is fine-tuning its roadmap for digital services under a comprehensive future strategy unveiled by the Department of Internal Affairs (DIA) in Wellington.
This strategy was shared during a keynote by Russell Cooke, the DIA’s acting Chief Technology Officer. He said the building blocks for digital government are simple by design, open and shared, and centrally coordinated.
Belgium walks the talk on digital government08/08/2016 Shahida Sweeney Government
The Belgium government is tackling the challenges of digital disruption. Online and mobile apps are driving vocational training and job searches, according to the Brussels-based CIO of VDAB, Paul Danneels.
Danneels, a keynote speaker at the FST Government New Zealand Conference held in Wellington 2nd August, said the agency’s award-winning vocational training program has a following of one million people across Belgium.
ACCC raises alert for malware scams29/07/2016 Shahida Sweeney Government
Business scams impersonating the Australian Competition and Consumer Commission (ACCC) are emerging, with concerns these solicitations carry malware.
The ACCC has warned businesses to watch for scam emails claiming to be from the commission.
These emails contain links that may infect recipients’ computers, warns the ACCC. Businesses are receiving ‘bogus requests’ involving complaints, or seeking payment for an infringement notice and breach of copyright.
Victoria announces tender for mobile apps to fight crime29/07/2016 Shahida Sweeney Government
The Victorian government is seeking industry solutions to fight crime with mobile technology under a tender just unveiled by the state premier, Daniel Andrews.
This tender will leverage mobile platforms and apps to support police in the frontline. The investment coincides with moves to modernise Victoria’s policing system. This modernisation is supported a $227 ICT investment during 2016-2017.
NSW opens up geospatial data for renewable energy29/07/2016 Shahida Sweeney Government
The NSW government is weighing in behind renewable energy, while galvanising investors and project leads for clean energy. This latest initiative sees an expanded use of geospatial data, together a map that tracks core projects across the state.
The administration has just launched the state’s first Renewable Energy Map, together with a GreenPower Connect project that links up industry, government and investment stakeholders.
NBN bridges digital divide for regional Australia26/07/2016 Shahida Sweeney Government
The National Broadband Network is launching a second satellite in space under moves to fast-track high-speed, fast-access services for regional Australia.
A second Sky Muster satellite is due for launch on 5th October from the French Guiana Space Centre in South America. This satellite will orbit 36,000km above earth, while strengthening the communications capacity for the outback.
The NBN’s two satellites offer a combined capacity of 135 gigabits per second. These deliver expanded services to more than 400,000 homes and businesses across regional and remote Australia.
Commonwealth builds cyber-security capability26/07/2016 Shahida Sweeney Government
Federal MP, Dan Teham, takes up the reigns as Australia’s first cyber-security advisor to PM, Malcolm Turnbull. This appointment builds on the Commonwealth’s cyber-security capabilities.
Teham, also re-appointed Minister for Veterans’ Affairs, is assisting the PM on cyber-security policy. This role fast-tracks the Commonwealth’s high-profile cyber-defence agenda cyber security reforms that were released in April.
Appointing an advisor on cyber-security is one recommendation of a comprehensive cyber-security review. This move streamlines governance involving cyber-reforms.
ATO supports tax returns with mobile apps26/07/2016 Shahida Sweeney Government
The Australian Taxation Office’s e-tax tax return system is being replaced with a simpler, internet-based myTax service. This offering supports returns using smart phones and mobile apps.
More than 25 million returns were filed using the e-tax since its launch in 1999, according to the ATO’s assistant commissioner Graham Whyte.
He said this service had become “quite old” and could only be downloaded as software onto a PC. The ATO is phasing out e-tax with myTax, offering a more personlised interface.
ATO creates high alert for on-line tax scams18/07/2016 Shahida Sweeney Government
Facing a flurry of tax returns during July-August, the Australian Taxation Office (ATO) is alerting citizens to be on the look-out for online scams, unusual emails, phone calls or other suspicious activity.
The ATO’s Assistant Commissioner, Graham Whyte, has warned that scammers are especially active during tax time. This stems from the larger number of people lodging their tax returns during a busy period.
Australia expands ICT exports to Singapore18/07/2016 Shahida Sweeney Government
Under moves to expand the foothold in regional markets, the Australian government has announced a new strategic alliance partnership with Singapore. This alliance, unveiled by PM Malcolm Turnbull, builds the trading partners innovation, science and technology export capabilities.
PM Malcolm Turnbull said the latest alliance will boost collaboration, while further cementing the countries long-established defence and trade links.
Australia’s National Innovation and Science Agenda is further enhanced through collaboration between key government agencies, noted Turnbull.