'Becoming a mobile-first, customer centric bank' – Felimy Greene, Regional Head of Customer Franchise, Citi Asia Pacific and EMEA12/09/2017 Executive Columns
Technology has evolved at an extraordinary pace since the invention of the silicon chip in 1961. But its global consumer reach and its impact on businesses has been most dramatic in the last decade. Just over ten years ago, Apple launched the...
An Interview with Tana Pothikamjorn, Head of Digital Banking, Siam Commercial Bank07/09/2017 Who’s Who
FST Media: What technology is proving to be the biggest ‘game-changer’ in digital banking? Pothikamjorn: The biggest ‘game changer’ so far has got to be the mobile app ecosystems. It has provided a platform for banks and many other businesses...
'The future of digital banking in Asia', Sandeep Lal, Head of Digital Bank, DBS Bank14/08/2017 Executive Columns
It's an extraordinarily exciting time for the future of digital banking in Asia. Digitalisation is being embraced by all segments of the population, bandwidth is cheaper and faster, devices are more sophisticated, and usage is skyrocketing. Just...
'Resisting the cyber scourge: four critical priorities for financial services' – Craig Davies, Chief Executive, Australian Cyber Security Growth Network02/08/2017 Executive Columns
More than ever, technological innovation and cybersecurity are being applied as business strategies to help manage risk and enable growth. The blurring line between a traditional cybersecurity business and a fintech business continues to accelerate...
An Interview with Ashutosh Kapse, Head of Information Security, Technology Risk & Audit, IOOF19/07/2017 Who’s Who
For more than two decades, Ashutosh Kapse has dedicated himself to defending the integrity of Australia’s corporate cyber defences. He has long been a champion of organisational resilience and compliance, offering sage guidance to business leaders...
'The future of banking will include brick-and-mortar branches,' Gonzalo Luchetti, Head of Retail Banking for Asia Pacific, Citi11/07/2017 Executive Columns
Alibaba, Amazon, Uber, Grab, and Airbnb, to name a few, are redefining customer expectations. Harnessing the power of integrated, digital platforms, they offer frictionless transactions and seamless service. Concurrently, clients are spending a...
An Interview with Deborah Wood, Head of Fraud Risk Management, OFX05/07/2017 Who’s Who
For nearly 15 years, Deborah Wood has stood as a bulwark against the rising tide of cybercriminal threats that have long plagued financial services industry. In her current role as Head of Fraud Risk Management for OFX, one of Australia’s...
An Interview with Toa Charm, Chief Public Mission Officer, Cyberport Hong Kong03/07/2017 Who’s Who
Dr Toa Charm has been a driving force for business innovation and progressive digital strategy for more than a quarter of a century. Today, as Chief Public Mission Officer (CPMO) for Hong Kong’s leading innovation hub, Cyberport, Charm is on a...
An Interview with Tina MacLean, GM Information and Insights, ANZ NZ09/06/2017 Who’s Who
FST Media: What are your business and digital priorities? MacLean: In my role, I’m really focused on how we use our customer insights across all our banking channels – whether that’s online, in the branch, or contact centre. This means working...
An Interview with Morgan McKenney, Head of Core Cash Management (Asia Pacific) and Head of Citi Innovation Lab (Singapore), Citibank05/06/2017 Who’s Who
FST Media: What are the key challenges banks face in developing resilience technology? We are at a time of unprecedented change, and financial services is in the midst of a digital transformation. In the corporate and institutional space, the...
'Robos turn to humans to get the job done,' Jacqui Henderson, Founder & Chief Executive, Adviser Intelligence26/05/2017 Executive Columns
Hearing the various interpretations of so-called ‘robo-advice’ models, you may be thinking the ‘bots are preparing to take over the world. However, leading US providers are now introducing humans into their robo-advice models, or launching “hybrid...
'Voice Biometrics Enhancing the Customer Experience,' Tanya Smith, Head of Customer Experience, Citi Australia19/05/2017 Executive Columns
Let’s face it, trying to remember complicated passwords, PINs and usernames can be torturous and time-consuming when you’re on the go and trying to make payments or access your money. Spending lengthy periods on the phone to your bank trying to...
'Join the data revolution,' Michael Gorriz, Group Chief Information Officer, Standard Chartered Bank19/05/2017 Executive Columns
The explosion in data sources – mobile data, real-time social data, and the Internet of Things – combined with the coming of age of data science and open-source data technologies, has created a clear divide between the banks that are ready to...
'The Australian life insurance industry – The time is now,' Anand Thomas, Chief Customer Officer, Bancassurance, Digital and Direct Insurance, MLC Life Insurance13/05/2017 Executive Columns
ASIC’s (The Australian Securities and Investments Commission) Deputy Chair, Peter Kell, has called it the festival of insurance. The life insurance industry in Australia is facing a level of scrutiny that it has never experienced before from...
An Interview with Stuart Langeveldt, Head of Member Experience, Qantas Superannuation Limited06/05/2017 Who’s Who
FST Media: What are your member experience and digital priorities over the next 6 months? Langeveldt: Our focus is squarely on improving the experience of our members throughout our fund, and a big part of this is addressing their needs...