An Interview with Ashutosh Kapse, Head of Information Security, Technology Risk & Audit, IOOF19/07/2017 Who’s Who
For more than two decades, Ashutosh Kapse has dedicated himself to defending the integrity of Australia’s corporate cyber defences. He has long been a champion of organisational resilience and compliance, offering sage guidance to business leaders and corporate boards on matters of security and audit.
Kapse currently heads the information security, technology risk and audit division at IOOF Holdings Ltd, one of the oldest wealth management organisations in Australia.
'The future of banking will include brick-and-mortar branches,' Gonzalo Luchetti, Head of Retail Banking for Asia Pacific, Citi11/07/2017 Executive Columns
Alibaba, Amazon, Uber, Grab, and Airbnb, to name a few, are redefining customer expectations.
Harnessing the power of integrated, digital platforms, they offer frictionless transactions and seamless service. Concurrently, clients are spending a significant amount of time on social media and more broadly across various digital ecosystems.
An Interview with Deborah Wood, Head of Fraud Risk Management, OFX05/07/2017 Who’s Who
For nearly 15 years, Deborah Wood has stood as a bulwark against the rising tide of cybercriminal threats that have long plagued financial services industry.
In her current role as Head of Fraud Risk Management for OFX, one of Australia’s leading online-based payments and foreign exchange companies, Wood is responsible for developing and implementing the organisation’s long-term fraud risk strategy, a role which seeks not only to protect consumers on the ground, but to also instil confidence in the global aspirations of the OFX brand.
An Interview with Toa Charm, Chief Public Mission Officer, Cyberport Hong Kong03/07/2017 Who’s Who
Dr Toa Charm has been a driving force for business innovation and progressive digital strategy for more than a quarter of a century. Today, as Chief Public Mission Officer (CPMO) for Hong Kong’s leading innovation hub, Cyberport, Charm is on a mission to transform innovative ideas into practicable – and profitable – business initiatives.
An Interview with Tina MacLean, GM Information and Insights, ANZ NZ09/06/2017 Who’s Who
FST Media: What are your business and digital priorities?
An Interview with Morgan McKenney, Head of Core Cash Management (Asia Pacific) and Head of Citi Innovation Lab (Singapore), Citibank05/06/2017 Who’s Who
FST Media: What are the key challenges banks face in developing resilience technology?
We are at a time of unprecedented change, and financial services is in the midst of a digital transformation.
'Robos turn to humans to get the job done,' Jacqui Henderson, Founder & Chief Executive, Adviser Intelligence31/05/2017 Executive Columns
Hearing the various interpretations of so-called ‘robo-advice’ models, you may be thinking the ‘bots are preparing to take over the world. However, leading US providers are now introducing humans into their robo-advice models, or launching “hybrid” automated models.
'Voice Biometrics Enhancing the Customer Experience,' Tanya Smith, Head of Customer Experience, Citi Australia24/05/2017 Executive Columns
Let’s face it, trying to remember complicated passwords, PINs and usernames can be torturous and time-consuming when you’re on the go and trying to make payments or access your money.
Spending lengthy periods on the phone to your bank trying to verify who you are is actually one of the biggest pain points for any customer, and it can leave a lasting negative impression that is hard to shake.
'Join the data revolution,' Michael Gorriz, Group Chief Information Officer, Standard Chartered Bank19/05/2017 Executive Columns
The explosion in data sources – mobile data, real-time social data, and the Internet of Things – combined with the coming of age of data science and open-source data technologies, has created a clear divide between the banks that are ready to embrace the data revolution, and those that are not.
Banks need to re-invent how they work, given the exponential speed at which technology is evolving. At Standard Chartered, we’ve made harnessing our data assets a key priority.
Data ownership and privacy
'The Australian life insurance industry – The time is now,' Anand Thomas, Chief Customer Officer, Bancassurance, Digital and Direct Insurance, MLC Life Insurance15/05/2017 Executive Columns
ASIC’s (The Australian Securities and Investments Commission) Deputy Chair, Peter Kell, has called it the festival of insurance.
The life insurance industry in Australia is facing a level of scrutiny that it has never experienced before from across the political, regulatory, media, industry bodies and customer advocate groups spectrums. Instances of poor customer experiences are the predominant driver of this attention.
An Interview with Stuart Langeveldt, Head of Member Experience, Qantas Superannuation Limited08/05/2017 Who’s Who
FST Media: What are your member experience and digital priorities over the next 6 months?
Open source: a springboard for innovation03/05/2017 Roundtables
The entry of customer-focused fintechs, whose products promote convenience and the ease of switching financial service providers, are shaping consumer expectations today. In turn, traditional financial services providers need to adopt a more customer-centric approach. If not, they risk being blind-sided by nimbler and more agile rivals.
'CPA - the heart of a sustainable online business model?', Simon Isaacs, Founding Director, eBroker21/04/2017 Executive Columns
In the business lending space, building the product or service to meet the general demand doesn’t seem to be the difficult obstacle it once was. The speed of innovation and flourishing competition with new brands joining every few months looks to be proof of this.
An Interview with Kanagasabapathy Surendran, Head of Digital Banking, Consumer Banking, CIMB Bank Berhad21/04/2017 Who’s Who
FST Media: What are the business and digital priorities for next 6 months?