'Becoming a mobile-first, customer centric bank' – Felimy Greene, Regional Head of Customer Franchise, Citi Asia Pacific and EMEA12/09/2017 Executive Columns
Technology has evolved at an extraordinary pace since the invention of the silicon chip in 1961. But its global consumer reach and its impact on businesses has been most dramatic in the last decade.
An Interview with Tana Pothikamjorn, Head of Digital Banking, Siam Commercial Bank07/09/2017 Who’s Who
FST Media: What technology is proving to be the biggest ‘game-changer’ in digital banking?
Pothikamjorn: The biggest ‘game changer’ so far has got to be the mobile app ecosystems. It has provided a platform for banks and many other businesses to create on-demand services that are convenient in a way that was not possible before.
'The future of digital banking in Asia', Sandeep Lal, Head of Digital Bank, DBS Bank23/08/2017 Executive Columns
It's an extraordinarily exciting time for the future of digital banking in Asia.
Digitalisation is being embraced by all segments of the population, bandwidth is cheaper and faster, devices are more sophisticated, and usage is skyrocketing. Just five years ago consumers were only starting to adopt mobile banking – today at DBS over 70 per cent of our digital interactions are via mobile. We can only imagine what the next five years will look like!
'Resisting the cyber scourge: four critical priorities for financial services' – Craig Davies, Chief Executive, Australian Cyber Security Growth Network02/08/2017 Executive Columns
More than ever, technological innovation and cybersecurity are being applied as business strategies to help manage risk and enable growth. The blurring line between a traditional cybersecurity business and a fintech business continues to accelerate, and for more mature organisations, cybersecurity is now just part of business.
For organisations throughout Australia, it is important to have clear visibility of the digital opportunities available. Also critical is understanding who will make the best cybersecurity partners for your evolution.
An Interview with Ashutosh Kapse, Head of Information Security, Technology Risk & Audit, IOOF19/07/2017 Who’s Who
For more than two decades, Ashutosh Kapse has dedicated himself to defending the integrity of Australia’s corporate cyber defences. He has long been a champion of organisational resilience and compliance, offering sage guidance to business leaders and corporate boards on matters of security and audit.
Kapse currently heads the information security, technology risk and audit division at IOOF Holdings Ltd, one of the oldest wealth management organisations in Australia.
'The future of banking will include brick-and-mortar branches,' Gonzalo Luchetti, Head of Retail Banking for Asia Pacific, Citi11/07/2017 Executive Columns
Alibaba, Amazon, Uber, Grab, and Airbnb, to name a few, are redefining customer expectations.
Harnessing the power of integrated, digital platforms, they offer frictionless transactions and seamless service. Concurrently, clients are spending a significant amount of time on social media and more broadly across various digital ecosystems.
An Interview with Deborah Wood, Head of Fraud Risk Management, OFX05/07/2017 Who’s Who
For nearly 15 years, Deborah Wood has stood as a bulwark against the rising tide of cybercriminal threats that have long plagued financial services industry.
In her current role as Head of Fraud Risk Management for OFX, one of Australia’s leading online-based payments and foreign exchange companies, Wood is responsible for developing and implementing the organisation’s long-term fraud risk strategy, a role which seeks not only to protect consumers on the ground, but to also instil confidence in the global aspirations of the OFX brand.
An Interview with Toa Charm, Chief Public Mission Officer, Cyberport Hong Kong03/07/2017 Who’s Who
Dr Toa Charm has been a driving force for business innovation and progressive digital strategy for more than a quarter of a century. Today, as Chief Public Mission Officer (CPMO) for Hong Kong’s leading innovation hub, Cyberport, Charm is on a mission to transform innovative ideas into practicable – and profitable – business initiatives.
An Interview with Tina MacLean, GM Information and Insights, ANZ NZ09/06/2017 Who’s Who
FST Media: What are your business and digital priorities?
An Interview with Morgan McKenney, Head of Core Cash Management (Asia Pacific) and Head of Citi Innovation Lab (Singapore), Citibank05/06/2017 Who’s Who
FST Media: What are the key challenges banks face in developing resilience technology?
We are at a time of unprecedented change, and financial services is in the midst of a digital transformation.
'Robos turn to humans to get the job done,' Jacqui Henderson, Founder & Chief Executive, Adviser Intelligence31/05/2017 Executive Columns
Hearing the various interpretations of so-called ‘robo-advice’ models, you may be thinking the ‘bots are preparing to take over the world. However, leading US providers are now introducing humans into their robo-advice models, or launching “hybrid” automated models.
'Voice Biometrics Enhancing the Customer Experience,' Tanya Smith, Head of Customer Experience, Citi Australia24/05/2017 Executive Columns
Let’s face it, trying to remember complicated passwords, PINs and usernames can be torturous and time-consuming when you’re on the go and trying to make payments or access your money.
Spending lengthy periods on the phone to your bank trying to verify who you are is actually one of the biggest pain points for any customer, and it can leave a lasting negative impression that is hard to shake.
'Join the data revolution,' Michael Gorriz, Group Chief Information Officer, Standard Chartered Bank19/05/2017 Executive Columns
The explosion in data sources – mobile data, real-time social data, and the Internet of Things – combined with the coming of age of data science and open-source data technologies, has created a clear divide between the banks that are ready to embrace the data revolution, and those that are not.
Banks need to re-invent how they work, given the exponential speed at which technology is evolving. At Standard Chartered, we’ve made harnessing our data assets a key priority.
Data ownership and privacy
'The Australian life insurance industry – The time is now,' Anand Thomas, Chief Customer Officer, Bancassurance, Digital and Direct Insurance, MLC Life Insurance15/05/2017 Executive Columns
ASIC’s (The Australian Securities and Investments Commission) Deputy Chair, Peter Kell, has called it the festival of insurance.
The life insurance industry in Australia is facing a level of scrutiny that it has never experienced before from across the political, regulatory, media, industry bodies and customer advocate groups spectrums. Instances of poor customer experiences are the predominant driver of this attention.