'Robos turn to humans to get the job done,' Jacqui Henderson, Founder & Chief Executive, Adviser Intelligence26/05/2017 Executive Columns
Hearing the various interpretations of so-called ‘robo-advice’ models, you may be thinking the ‘bots are preparing to take over the world. However, leading US providers are now introducing humans into their robo-advice models, or launching “hybrid...
'Voice Biometrics Enhancing the Customer Experience,' Tanya Smith, Head of Customer Experience, Citi Australia19/05/2017 Executive Columns
Let’s face it, trying to remember complicated passwords, PINs and usernames can be torturous and time-consuming when you’re on the go and trying to make payments or access your money. Spending lengthy periods on the phone to your bank trying to...
'Join the data revolution,' Michael Gorriz, Group Chief Information Officer, Standard Chartered Bank19/05/2017 Executive Columns
The explosion in data sources – mobile data, real-time social data, and the Internet of Things – combined with the coming of age of data science and open-source data technologies, has created a clear divide between the banks that are ready to...
'The Australian life insurance industry – The time is now,' Anand Thomas, Chief Customer Officer, Bancassurance, Digital and Direct Insurance, MLC Life Insurance13/05/2017 Executive Columns
ASIC’s (The Australian Securities and Investments Commission) Deputy Chair, Peter Kell, has called it the festival of insurance. The life insurance industry in Australia is facing a level of scrutiny that it has never experienced before from...
'CPA - the heart of a sustainable online business model?', Simon Isaacs, Founding Director, eBroker21/04/2017 Executive Columns
In the business lending space, building the product or service to meet the general demand doesn’t seem to be the difficult obstacle it once was. The speed of innovation and flourishing competition with new brands joining every few months looks to be...
'Fintech: The Future of Banking?,' Ian Pollari, Partner, Head of Banking & Co-Lead of Global Fintech, KPMG Australia15/03/2017 Executive Columns
“We have to have the mindset of a fintech company”; “We need to think and act like a 200-year-old start-up”; “If we don’t innovate, we’re toast”. These statements from Australian bank CEOs highlight three strategic implications for the future of the...
'Pushing the barriers with fintech,' Kendall Flutey, Co-Founder & Chief Executive, Banqer03/03/2017 Executive Columns
You could be forgiven for underestimating New Zealand’s FinTech ecosystem. Like most things in New Zealand that don’t include an oval shaped ball, FinTech is largely rendered insignificant to the masses. As Peter Fletcher-Dobson, Digital Advisor to...
'Radical change for finance starts with transformation of self', Bem Le Hunte, Associate Professor, University of Technology Sydney08/02/2017 Executive Columns
It’s heartening to see how innovation is being embraced by all industries, not just as a ‘thrive or die’ imperative but as a life-enhancing exploration of possibilities. Creative thinking is spreading far past the traditional creative industries,...
'Adapting to digitally-disrupted industries', Mary James, Chief Information Officer, Bank Danamon Indonesia27/01/2017 Executive Columns
Banks are part of the ‘digitally disrupted’ industries, and we can understand why. Banks are mired in legacy technology. Trying to migrate to new and emerging technologies, while being hindered by legacy and regulation can appear to be a...
'Have we seen the low in interest rates?' Adrienne Duarte, Chief Financial Officer, Bank of New Zealand13/01/2017 Executive Columns
A popular question we hear a lot is whether this is a good time to fix my mortgage rate? 2016 saw historical lows in fixed rate mortgages – around 4.2% for a 2 year term – brought about by a combination of strong competition amongst the banks...
'AI in robo-advice is coming, but just not yet', Alex Ypsilanti, Chief Executive Officer, Quantifeed22/11/2016 Executive Columns
Could artificial intelligence, AI, outperform humans when it comes to investing? This is a question on the minds of many in the finance sector right now. But while AI promises to change the future of investing, the robo-advisor industry isn’t quite...
'How machine learning will transform the financial crime and fraud detection equation', Michelle Weatherhead, General Manager of Commercial Solutions ANZ, BAE Systems17/11/2016 Executive Columns
The cost of financial crime is significant for Australian businesses – from both the cost of compliance and the huge fines associated with non-compliance. Machine learning represents a new era in the fight against financial crime for Australian...
'Innovation in the life insurance industry,' Zia Zaman, Chief Innovation Officer, MetLife Asia10/11/2016 Executive Columns
The insurance industry must transform its thinking to be more innovative. Now, you may be thinking, what does a big company like MetLife do to make itself innovative? Isn’t innovation typically the domain of startups? And innovation and insurance...
'Making sense of data to understand and reduce risk,' Alexander Baugh, AIG12/05/2017 Executive Columns
Globally, around 5.5 million new devices connect to the Internet every day. Every second, more than 205,000 new gigabytes of data are created, which is the equivalent of 150 million books. The sheer amount of information generated each day is...
'How global sharing can spark local innovation,' Simon Andrews, Chief Operating Officer, ING Direct06/10/2016 Executive Columns
In this rapidly evolving world, creating a culture of continual innovation is a must if we want to deliver the right services and solutions to our customers. Technology is a fantastic enabler for innovation but the pace of change is fast and...