'Making sense of data to understand and reduce risk,' Alexander Baugh, AIG12/05/2017 Executive Columns
Globally, around 5.5 million new devices connect to the Internet every day. Every second, more than 205,000 new gigabytes of data are created, which is the equivalent of 150 million books. The sheer amount of information generated each day is...
'How global sharing can spark local innovation,' Simon Andrews, Chief Operating Officer, ING Direct06/10/2016 Executive Columns
In this rapidly evolving world, creating a culture of continual innovation is a must if we want to deliver the right services and solutions to our customers. Technology is a fantastic enabler for innovation but the pace of change is fast and...
'Better Fixed Income Portfolios: Innovation Meets Need,' Richard Murphy, Co-Founder and Chief Executive Officer, Australian Corporate Bond Company01/09/2016 Executive Columns
Global volatility is causing investors around the world, including Australia, to think a lot more about capital security, yield and outcome-focused investing. Originally spurred by the GFC, volatility has emerged as the new norm, with Brexit and...
'"Fintegration": How Citi Views Disruption as Opportunity,' John Hogue, Head of Global Consumer Innovation Labs, Citi Fintech23/08/2016 Executive Columns
Powered by technology, we have seen the likes of Uber, Amazon, and Airbnb, amongst others, offer customers completely new, seamless and differentiated experiences. As a result, customer expectations are now shaped by the differentiated experiences...
'Why fintech is here to stay,' David Jackson, Founder and Chief Executive Officer, FundX01/08/2016 Executive Columns
Luckily, Horace ignored this advice, and his $5,000 worth of shares were sold for a neat $12.5 million 16 years later. Though we might consider such a comment lacking in foresight now that motor vehicles are pervasive to the point of being a...
'The millennial consumer meets in the new age of fintech,' Clayton Howes, Chief Executive Officer of Consumer Fintech, MoneyMe14/07/2016 Executive Columns
From choice of distribution channels (online, please) to product design (convenient, digital, fast), this group is even influencing the way companies talk about themselves and their products in the public arena. Exaggerate even slightly, and you...
'The opportunity for peer-to-peer lending in emerging markets,' Peter Tavener, Chief Financial Officer, Beehive UAE05/07/2016 Executive Columns
With the advent of technology, however, the landscape is changing and opening up new and considerable prospects for emerging markets to accelerate growth and leapfrog other markets. One industry undergoing disruption is the field of Finance, where...
'Navigating the risks of new technology,' Matt Harris, Chief Executive, AIG Asia Pacific Insurance28/06/2016 Executive Columns
Singapore is gearing up to become the world’s first Smart Nation with the government embarking on initiatives that harness technology to improve lives and build stronger communities. Some of these scientific developments, such as autonomous vehicles...
'Investing in something that can make a difference', Adrian Johnstone, Co-founder, PractiFI07/06/2016 Executive Columns
FST Media: Who will survive the fintech revolution and why? Johnstone: The answer is “whoever best delivers a sense of belonging and engagement.” Let’s start with some cold hard facts. The recently released 2016 World Banking Report...
'Using digitisation to personalise the customer experience,' Lisa Claes, Executive Director, Customer Delivery, ING Direct31/05/2016 Executive Columns
Receiving junk mail in the post was an unavoidable hazard a couple of decades ago in the age of massmarketing. The hit and miss approach dominated the customer communication landscape, with less than optimal results for businesses and consumers...
'2020 Foresight – Artificial Intelligence, Risk and Disruption,' Mark Pesce, Author, Technologist & Futurist, Mark Pesce, futurist, technologist, author and keynote speaker26/04/2016 Executive Columns
Four years ago, IBM launched ‘Watson’, the result of a decade-long research project, which has the capacity understand ‘natural language’, and an unprecedented capacity to read and ‘digest’ electronic documents. To prove these claims, IBM...
Transforming invention into innovation by Andy Symons, Director, Retail Bank at Bank of New ZealandExecutive Columns
We are living in exciting times. As an industry it feels like we are finding our feet in a rapidly changing world. Neither we nor our customers can plan for every eventuality because the pace of change makes long-term planning projects redundant...
Constant innovation is not a choice by George Frazis, Chief Executive Officer of St George Banking GroupExecutive Columns
Innovation has been core to St George over our 75 year history. Some of these include digital signatures in branches way back in 1988, through to introduced savings, and transactional and credit card account opening via mobile late last year.
The opportunity of a generation by Peter Clare, Chief Executive Officer of Westpac New ZealandExecutive Columns
In this exciting era of change, demand for new technology is outstripping supply and changing the expectations and behaviour of customers. Traditional business models are being upended, damage to a company’s reputation is a mere tweet away and new...
Reshaping banking for the future by Philip Chronican, Chief Executive Officer of ANZ AustraliaExecutive Columns
Two big themes will dominate the way we think about financial services in the next few years. The first of these is the post-GFC operating environment: more prescriptive regulation; tougher capital and liquidity arrangements; and a subdued demand...