Unified by shared experiences by Brett Clark, Chief Executive Officer of Retail, TALExecutive Columns
The best way to sum up the role of technology and innovation in business today and in the future is to borrow a line from one of the world’s most successful business people, technologist Bill Gates. “Information technology and business...
Transforming the customer journey by Cameron Clyne, Chief Executive Officer, National Australia BankExecutive Columns
When I became Chief Executive Officer (CEO) of National Australia Bank (NAB) in 2009, the world was experiencing the biggest global downturn since the great depression. Banks were not viewed favourably in the community, and while we attempted to...
Mobile – banking’s quantum leap by Brett King, Chief Executive Officer, MovenbankExecutive Columns
Banking has often been considered a very traditional business. Monte dei Paschi di Siena is the oldest surviving bank in the world today, some 750 years old. When you walk into Banca Monte dei Paschi’s oldest branch (established 1472), not a...
Linking innovation with rapid change by Sim Lim, Managing Director & Country Manager, DBS SingaporeExecutive Columns
In a competitive industry like ours, where many products are commoditised, banks must continually innovate to stay ahead of the pack. Jack Welch, former Chief Executive Officer of General Electric, put it best when he said: “When the rate of...
Harnessing world-class talent by Allen Lo, Country Head & CEO of Wealth Management, UBS Hong KongExecutive Columns
With the rapid growth of the wealth management industry in Asia, there is an increasing demand for well qualified professionals. According to a recent BCG Global Wealth Report, private wealth in the Asia-Pacific region, excluding Japan, has...
Fostering Deep Customer Engagement, by Anil Wadhwani, Chief Executive Officer, Citibank SingaporeExecutive Columns
The advent of technology in recent years has inexorably altered consumer behaviour and expectations. Speed and convenience have become more than just buzzwords and any good innovation must serve one primary purpose: enabling and empowering the...
Mitigating Global Corporate Risk, by Dr Lutz Fullgraf, Regional Chief Executive Officer, Asia Pacific/MENA Division, Allianz Global Corporate & SpecialtyExecutive Columns
Increasing globalisation and consolidation of industries are fundamentally changing the risk management landscape, and with these changes come new challenges for international risk management.
The Recipe for Successful Innovation, by Suresh Sethi, Group President, Transaction Banking, YES BANKExecutive Columns
Co-creation is the perfect recipe for creating innovation. Organisations partnering to bring about change have to put forward their best resources to innovate, leveraging mutual core competencies and their underlying common attributes to create...
Effecting Progressive Change in Asia, by Victor Kuk, Chief Executive Officer, South East Asia & Greater China, AXAExecutive Columns
The Asia-Pacific region is undergoing a momentous shift, with people experiencing change at an unprecedented pace. As old lifestyle and consumption habits die and new ones emerge, the insurance industry, like many others, is faced with the challenge...
The Heartbeat Driving Business Forward, by David Liddy, Managing Director, Bank of QueenslandExecutive Columns
Famous management theorist Peter F. Drucker once said: “The enterprise that does not innovate inevitably ages and declines. And in a period of rapid change such as the present…the decline will be fast.”
The Next Frontier of Smart Banking, by Roy Gori, Chief Executive Officer, Citibank AustraliaExecutive Columns
Citibank is harnessing technology to serve digitally-savvy consumers in ways they have never seen before. As consumers around the world adopt new and exciting technologies, being at the forefront of innovation is important to remaining relevant,...
Driving Change Through Innovation, by Brad Cooper, Chief Executive, BT Financial GroupExecutive Columns
I’m proud that many of BT Financial Group’s greatest achievements lie in constant innovation. Whether we’re redefining great experiences for customers or defining entirely new products, we have a history of defying convention.
A Seismic Shift in Banking Technology, by Paulo Maia, Chief Executive Officer, HSBC Bank AustraliaExecutive Columns
As technology makes the world smaller and faster, companies must manage future challenges to stay competitive within an exciting and innovative technological environment for increasingly demanding e-consumers.
The New Frontier in Payments, by Chris Clark, General Manager, Australia, New Zealand & South Pacific, VISA InternationalExecutive Columns
The electronic payments industry forms a critical part of the global economy.New technologies and product advancements are being introduced at an increasing pace – secure chip technology, mobile payments, contactless payments, prepaid cards...
The Challenges & Rewards of Managing an Online Bank, Don Koch, Chief Executive Officer, ING DIRECTExecutive Columns
When I was approached about the opportunity to become the Chief Executive Officer (CEO) of ING DIRECT in Australia, I was over the moon. I would be the first Australian in the role and was honoured to run such an innovative organisation in my first...