Becoming the bank of the future by Piyush Gupta, Chief Executive Officer of DBS BankExecutive Columns
The pace of change that is upon us is extremely daunting. The world in which we live, work and bank today is continuously changing. Consumers today are far more demanding, and our ability to access information and make choices has changed...
Big data – big service differentiator by Susan Stevenson, Country Manager & Chief Executive Officer of Cigna Hong KongExecutive Columns
Since Cigna Hong Kong first opened its doors for business in 1933, our team has been committed to improving Hongkongers’ health, well-being and sense of security. The key to our approach is to develop a better understanding of customers’...
Commitment and perseverance by Wee Ee Cheong, Deputy Chairman and Chief Executive Officer of United Overseas Bank GroupExecutive Columns
At UOB, we focus on the long-term. This is reflected in our mindset and our approach. We believe in balancing growth with stability to build a sustainable customer franchise in Asia. We do this through a disciplined focus on key drivers in our...
Innovation – more than a buzzword by Mike Smith, Chief Executive, ANZExecutive Columns
There are many parallels often explored between the Great Depression and the Global Financial Crisis (GFC) with analysis usually focused on the debt binge that led to the crisis and the contagion effect it had on the global economy. One recent...
Reform is key to world-class standing by By The Hon. Bill Shorten MPExecutive Columns
Australia’s financial services market is an economic powerhouse. The largest contributor to our national output, it provided around 11 per cent of real gross value-added in 2010-11, and continues to grow faster than most other sectors of the...
Unified by shared experiences by Brett Clark, Chief Executive Officer of Retail, TALExecutive Columns
The best way to sum up the role of technology and innovation in business today and in the future is to borrow a line from one of the world’s most successful business people, technologist Bill Gates. “Information technology and business...
Transforming the customer journey by Cameron Clyne, Chief Executive Officer, National Australia BankExecutive Columns
When I became Chief Executive Officer (CEO) of National Australia Bank (NAB) in 2009, the world was experiencing the biggest global downturn since the great depression. Banks were not viewed favourably in the community, and while we attempted to...
Mobile – banking’s quantum leap by Brett King, Chief Executive Officer, MovenbankExecutive Columns
Banking has often been considered a very traditional business. Monte dei Paschi di Siena is the oldest surviving bank in the world today, some 750 years old. When you walk into Banca Monte dei Paschi’s oldest branch (established 1472), not a...
Linking innovation with rapid change by Sim Lim, Managing Director & Country Manager, DBS SingaporeExecutive Columns
In a competitive industry like ours, where many products are commoditised, banks must continually innovate to stay ahead of the pack. Jack Welch, former Chief Executive Officer of General Electric, put it best when he said: “When the rate of...
Harnessing world-class talent by Allen Lo, Country Head & CEO of Wealth Management, UBS Hong KongExecutive Columns
With the rapid growth of the wealth management industry in Asia, there is an increasing demand for well qualified professionals. According to a recent BCG Global Wealth Report, private wealth in the Asia-Pacific region, excluding Japan, has...
Fostering Deep Customer Engagement, by Anil Wadhwani, Chief Executive Officer, Citibank SingaporeExecutive Columns
The advent of technology in recent years has inexorably altered consumer behaviour and expectations. Speed and convenience have become more than just buzzwords and any good innovation must serve one primary purpose: enabling and empowering the...
Mitigating Global Corporate Risk, by Dr Lutz Fullgraf, Regional Chief Executive Officer, Asia Pacific/MENA Division, Allianz Global Corporate & SpecialtyExecutive Columns
Increasing globalisation and consolidation of industries are fundamentally changing the risk management landscape, and with these changes come new challenges for international risk management.
The Recipe for Successful Innovation, by Suresh Sethi, Group President, Transaction Banking, YES BANKExecutive Columns
Co-creation is the perfect recipe for creating innovation. Organisations partnering to bring about change have to put forward their best resources to innovate, leveraging mutual core competencies and their underlying common attributes to create...
Effecting Progressive Change in Asia, by Victor Kuk, Chief Executive Officer, South East Asia & Greater China, AXAExecutive Columns
The Asia-Pacific region is undergoing a momentous shift, with people experiencing change at an unprecedented pace. As old lifestyle and consumption habits die and new ones emerge, the insurance industry, like many others, is faced with the challenge...
The Heartbeat Driving Business Forward, by David Liddy, Managing Director, Bank of QueenslandExecutive Columns
Famous management theorist Peter F. Drucker once said: “The enterprise that does not innovate inevitably ages and declines. And in a period of rapid change such as the present…the decline will be fast.”