24 x 7 Customer Engagement in Action, by Jacki Johnson, Chief Executive Officer, The Buzz (IAG)Executive Columns
We started with a blank sheet of paper and the challenge was to determine, through the eyes of consumers, what real value looked like. Social media was a critical tool in the early beginnings of our business – to engage their thoughts and...
The Future of Funds Management, by John Brogden, Chief Executive Officer, Investment & Financial Services Association (IFSA)Executive Columns
The funds management industry is one of the great successes of the Australian economy. Since compulsory superannuation was introduced in 1992, funds under management have grown from $250 billion to over $1.4 trillion – greater than the size of...
Building Australia as a Financial Services Hub, by The Hon. Chris Bowen, Federal Minister for Financial ServicesExecutive Columns
The Rudd Government has worked hard to build Australia’s reputation as a financial services hub by implementing policies and regulatory reform to make our financial markets more innovative and efficient. In September 2008, we established the...
Innovation Leads the Way at Aviva by Allan Griffiths, CEO, AvivaExecutive Columns
At Aviva, innovation is about making it easier to meet the needs of financial advisers and customers. Innovation is not just about finding a new way of doing things but about implementing a stepped change in thinking, products or services and...
Innovation & Creating a Super Regional Bank by Mike Smith, CEO, ANZ BankExecutive Columns
Imagine a world without ATMs, EFTPOS or internet banking – it’s almost impossible to do. Yet only 30 years ago these essential banking services were unheard of and probably considered unnecessary. Changing social trends and attitudes,...
The Role of Innovation as a Positive Business-Enabler by Vivek Bhatia, CEO, Lumley InsuranceExecutive Columns
I’m a strong believer in the mantra “we think tomorrow; we act today”. Inevitably, when we think about where we want to be in the future, there are skills, systems, people or product offering gaps that a business must overcome....
From CIO to COO – a Personal Perspective by Anne Myers, COO, ING DirectExecutive Columns
If ever there was a natural evolution of roles in any organisation, it is the progression from Chief Information Officer (CIO) to Chief Operating Officer (COO). In our business as a direct and internet bank, technology plays a critical role in...
How ADRoIT are you? By Philip ArgyExecutive Columns
Commercial disputes are inevitable, especially in emerging areas of science and technology where the subject matter expertise of those involved in putting deals together frequently leads to misunderstandings and disagreements down the track, which...
Chipping Away at Australian Consumer Payments, by Chris HamiltonExecutive Columns
Take a quick look at the payment cards in your wallet or purse. There’s a good chance at least one of them sports a shiny embedded chip. You may have got this card quite recently. It may even have arrived to replace a card that hasn’t...
Fighting the Good Fight, by Neil JensenExecutive Columns
With the growth of global organised crime and terrorism, the role of the Australian Transaction Reports and Analysis Centre (AUSTRAC) in combating money laundering, terrorism financing and other major crime is increasing.Money laundering is turning...
Web 2.0 – The Next Big Wave, by Gavin KeeleyExecutive Columns
Tim O’Reilly is widely credited with coining the term Web 2.0. His definition is “the business revolution in the computer industry caused by the move to the Internet as platform, and an attempt to understand the rules for success on that...
The Evolving Role of the CIO, by John LoebensteinExecutive Columns
The modern era of the CIO evolved from the period of 1995 to 1998, with the growing public realisation that the internet was able to deliver information and connectivity easily to their grasp. This explosive take-up, akin to the proliferation of...