An Interview with Derek Corcoran, Chief Experience Officer, Avoka15/11/2017 Who’s Who
FST Media: What are your business and digital priorities over the next six months? Corcoran: Earlier this year we launched a new analytics capability in the Avoka platform called Insights. It gives banks detailed data on exactly where...
An Interview with Greg Hawkins, Chief Technology Officer, Starling Bank30/10/2017 Who’s Who
FST Media: Where do you predict traditional banking services will be in five years’ time? Hawkins: Ultimately, we think banking will be invisible. Already we're seeing people interacting with their banks in ways that involve much less friction or...
An Interview with Lee Hatton, Chief Executive Officer, UBank19/10/2017 Who’s Who
FST Media: How do you define ‘innovation’? Hatton: We are focused on ‘next practice’ not ‘best practice’. There is no point innovating for innovation’s sake; innovation is about doing things faster and more efficiently than anyone else out there...
An Interview with Adrian Lovney, Chief Executive Officer, New Payments Platform (NPP)21/09/2017 Who’s Who
FST Media: How does NPP Australia foster a culture of innovation? Lovney: The New Payments Platform was born because the industry recognised the need for infrastructure that would support the future of payments. Already the Australian public has...
An Interview with Tana Pothikamjorn, Head of Digital Banking, Siam Commercial Bank07/09/2017 Who’s Who
FST Media: What technology is proving to be the biggest ‘game-changer’ in digital banking? Pothikamjorn: The biggest ‘game changer’ so far has got to be the mobile app ecosystems. It has provided a platform for banks and many other businesses...
An Interview with Ashutosh Kapse, Head of Information Security, Technology Risk & Audit, IOOF19/07/2017 Who’s Who
For more than two decades, Ashutosh Kapse has dedicated himself to defending the integrity of Australia’s corporate cyber defences. He has long been a champion of organisational resilience and compliance, offering sage guidance to business leaders...
An Interview with Deborah Wood, Head of Fraud Risk Management, OFX05/07/2017 Who’s Who
For nearly 15 years, Deborah Wood has stood as a bulwark against the rising tide of cybercriminal threats that have long plagued financial services industry. In her current role as Head of Fraud Risk Management for OFX, one of Australia’s...
An Interview with Toa Charm, Chief Public Mission Officer, Cyberport Hong Kong03/07/2017 Who’s Who
Dr Toa Charm has been a driving force for business innovation and progressive digital strategy for more than a quarter of a century. Today, as Chief Public Mission Officer (CPMO) for Hong Kong’s leading innovation hub, Cyberport, Charm is on a...
An Interview with Tina MacLean, GM Information and Insights, ANZ NZ09/06/2017 Who’s Who
FST Media: What are your business and digital priorities? MacLean: In my role, I’m really focused on how we use our customer insights across all our banking channels – whether that’s online, in the branch, or contact centre. This means working...
An Interview with Morgan McKenney, Head of Core Cash Management (Asia Pacific) and Head of Citi Innovation Lab (Singapore), Citibank05/06/2017 Who’s Who
FST Media: What are the key challenges banks face in developing resilience technology? We are at a time of unprecedented change, and financial services is in the midst of a digital transformation. In the corporate and institutional space, the...
An Interview with Stuart Langeveldt, Head of Member Experience, Qantas Superannuation Limited06/05/2017 Who’s Who
FST Media: What are your member experience and digital priorities over the next 6 months? Langeveldt: Our focus is squarely on improving the experience of our members throughout our fund, and a big part of this is addressing their needs...
An Interview with Kanagasabapathy Surendran, Head of Digital Banking, Consumer Banking, CIMB Bank Berhad21/04/2017 Who’s Who
FST Media: What are the business and digital priorities for next 6 months? Surendran: At CIMB, digital is a key pillar of our T18 strategy, a mid-term strategy from 2015-2018 to make CIMB a leading universal bank in ASEAN. Amidst stiff...
An Interview with Philippe Ruault, Chief Innovation and Digital Officer, BNP Paribas11/04/2017 Who’s Who
FST Media: What are your business and digital priorities for the next six months? Ruault: Everything is a priority with digital because you have to move quickly and efficiently. We have five main priorities – one is to look at our processes and...
An Interview with Jeremy Hubbard, Head of Digital, UBank24/03/2017 Who’s Who
FST Media: What are your business and digital priorities for the next 6 months? Hubbard: Our vision is to be Australia’s most referred brand. So, our focus is firmly focused on working towards this goal and putting customers first...
Liz Maguire, Head of Digital & Transformation, ANZ18/03/2017 Who’s Who
FST Media: What are your business and digital priorities for the next 6 months? Maguire: We’re constantly improving our market leading digital banking products. We have a list of the top ten things our customers request and we prioritise our...