An interview with Andrew Murrell, General Manager, Direct and Digital Channels, Bank of Queensland25/08/2015 Who’s Who
FST Media: What are your top priorities for the next 12-18 months? Murrell: My priorities are threefold. We are focussing on enhancing the capability and customer experience of our main customer facing digital assets including our corporate...
An Interview with Galvin Yeo, General Manager, Digital Innovation and Transactional Banking, Hong Leong Bank21/08/2015 Who’s Who
FST Media: What are your innovation investment priorities for the next 12 to 18 months? Yeo: We will be focussing on mobile solutions and new online applications that do not need physical interactions. Another priority is to focus on the...
An Interview with Steve Monaghan, Regional Director and Head of Edge, Asia Pacific, AIA14/08/2015 Who’s Who
FST Media: What are your insurance priorities for the next 12 to 18 months? Monaghan: The objective of our newly-established AIA Edge team is to go beyond the regular business plans, to explore new sources of competitive advantage for AIA. It is...
An Interview with Lisa Claes, Executive Director, Customer Delivery, ING Direct12/08/2015 Who’s Who
FST Media: What are your key priorities in the next 12 to 18 months? Claes: Our strategy in the next 12 to 18 months is very simple. We are in the transformation of becoming a customer's main financial institution so in the near future we will...
An Interview With Mohamed Adam Wee Abdullah, Group Chief Marketing Officer, Maybank Group12/08/2015 Who’s Who
FST Media: What are your priorities for the next 12 to 18 months? Adam: In the next 12-18 months, there will be a lot of focus on our other home markets, like Singapore and Indonesia. Whilst we are a leading brand in Malaysia, we are still...
An Interview with Scott Watters, Regional Head of IT Global Life, Asia Pacific, Zurich Australia01/08/2015 Who’s Who
FST Media: What do you foresee as being the next big technological innovation in the insurance industry? Watters: We want to simplify insurance through the use of data. Why must customers be asked multiple questions during the underwriting...
An Interview with Patrick Maes, Chief Technology Officer and General Manager, Group Technology, Services, and Operations - Strategy & Planning, ANZ29/07/2015 Who’s Who
FST Media: What are your technology investment priorities for the next 12 to 18 months? Maes: As a super-regional bank, we have been investing in the construction of enterprise capabilities that are required to support our 33 countries. We will...
An Interview with Satish Menon, Futurist, Board Advisor and Founder of Insightz27/07/2015 Who’s Who
Satish Menon spoke at FST Media’s 6th annual ASEAN Technology & Innovation – the Future of Banking & Financial Services conference in Singapore, in addition to a distinguished panel of executives across financial services from July 22-23....
An Interview with Renee Roberts, Group Executive, Enterprise Services & Transformation, NAB22/07/2015 Who’s Who
FST Media: What will be “the next big thing” in retail banking? Roberts: The ‘omni-channel experience’ is a defining trend. We will continue to see more banking services integrated so that customers can track their relationship with their bank....
An interview with David Moskowitz, Founder of Coin Republic21/07/2015 Who’s Who
FST Media: What are your thoughts on payment platforms like Google’s Android Pay and Alibaba’s Alipay and how can banks learn from them? Moskowitz: Payment platforms like Android Pay and Alipay are an excellent example of how technology companies...
An Interview with David Bullock, Director of Product and Technology, Bank of New Zealand15/07/2015 Who’s Who
FST Media: What are your key priorities for Bank of New Zealand (BNZ) in the next 12 to 18 months? Bullock: BNZ’s strategy is all about enabling people to be good with money. My team is bringing that proposition to life by focusing on three clear...
An interview with David Lee Kuo Chuen, Singapore Management University14/07/2015 Who’s Who
FST Media: Where do you see the future of crypto-currencies like Bitcoin and how will this change the financial services sector over the next 5 years? Lee: My research involves understanding the key issues faces by ASEAN and beyond. I feel that...
An Interview with Russell Jones, Executive General Manager for Technology and Innovation, ASB Bank06/07/2015 Who’s Who
FST Media: What are your IT priorities for the next 12 to 18 months? Jones: We have our base workload of the refreshing of our infrastructure and upgrades to applications, coupled with a number of specific initiatives to support our strategic...
An Interview with Ben Tan, Chief Distribution Officer, Great Eastern Life06/07/2015 Who’s Who
FST Media: How are you leveraging data analytics in order to help deliver a better customer experience? Tan: I think it is important for us to understand the customer by focusing on data analytics. We want to develop an intrinsic view of the...
An Interview with Paul Cobban, Chief Operating Officer, Technology and Operations, DBS, Chief Operating Officer, Technology and Operations, DBS30/06/2015 Who’s Who
FST Media: What are your key priorities for DBS in the next 12 to 18 months? Cobban: For some time now at DBS we have recognised that change is upon us. The digital revolution is shaking the foundations of banking. We need to...