An interview with Justin Morgan-Cooper, Chief Risk Officer, Bank of Sydney30/09/2015 Who’s Who
FST Media: What are your key priorities for the next 12 to 18 months? Morgan-Cooper: In terms of customer engagement and an immediate focus for our business, Bank of Sydney currently has an appetite to grow our overall mortgage book, however to...
An interview with Susan Hwee, Managing Director, Head of Group Technology and Operations, UOB29/09/2015 Who’s Who
FST Media: What are your IT priorities for the next 12 to 18 months? Hwee: Over the last five years, our focus has been on integrating our regional network through a common technology platform that can support our regional ambitions. We have...
An interview with Greg Nichelsen, Executive Manager, Customer Data and Analytics, Suncorp Group22/09/2015 Who’s Who
FST Media: What are your priorities for the next 12 to 18 months? Nichelsen: I am only new to my role at Suncorp so apart from finding my feet my priorities are going to be driven by two key areas of focus. Key to my taking the role at...
An Interview with Henk ten Bos, Chief Information Officer, Information Technology and Change Management Office, Ageas Insurance Company (Asia) Limited21/09/2015 Who’s Who
FST Media: What are your IT priorities for the next 12 to 18 months? ten Bos: Our first general priority is to ensure that we continue to align our IT capabilities with the evolving needs of our business. Based on our expected business growth and...
An interview with Nick Astwick, Chief Operating Officer, Kiwibank17/09/2015 Who’s Who
FST Media: What are your key priorities for Kiwibank in the next 12 to 18 months? Astwick: Our number one priority is improving our core performance which is multifaceted. This includes our financial performance, our regulatory and sales...
An Interview with Aditya Gupta, Vice President and Head of E-Business Singapore, OCBC Bank13/09/2015 Who’s Who
FST Media: How has OCBC Bank progressed on its digital transformation agenda and what are your key priorities in the next 12 to 18 months? Gupta: At OCBC Bank, digital is about a fundamental transformation to the business. It is about creating...
An Interview with Philip Yen, General Manager, Global Digital Technology Centre, MasterCard09/09/2015 Who’s Who
FST Media: What is the ‘holy grail’ that technology and innovation are yet to deliver in financial services? Yen: It is less a consideration of “not yet delivered”, and more one of “not yet fully embraced”. While we do have a strong value...
An Interview with Daniel Foggo, Chief Executive Officer, RateSetter Australia28/08/2015 Who’s Who
FST Media: What are your key priorities for the next 12 to 18 months? Foggo: Our first priority is to responsibly manage credit risk such that our investors get exactly what they expect, being every cent of principal and interest due. This is the...
An Interview with Jin Kang Zwicky, Vice President, Experience Design, Group Customer Experience, OCBC Bank28/08/2015 Who’s Who
FST Media: What are your key priorities for the next 12 to 18 months? Kang Zwicky: Our customer experience design priorities are driven by our business strategy in OCBC Bank. Simplicity in the wealth management experience continues to be my...
An interview with Andrew Murrell, General Manager, Direct and Digital Channels, Bank of Queensland25/08/2015 Who’s Who
FST Media: What are your top priorities for the next 12-18 months? Murrell: My priorities are threefold. We are focussing on enhancing the capability and customer experience of our main customer facing digital assets including our corporate...
An Interview with Galvin Yeo, General Manager, Digital Innovation and Transactional Banking, Hong Leong Bank21/08/2015 Who’s Who
FST Media: What are your innovation investment priorities for the next 12 to 18 months? Yeo: We will be focussing on mobile solutions and new online applications that do not need physical interactions. Another priority is to focus on the...
An Interview with Steve Monaghan, Regional Director and Head of Edge, Asia Pacific, AIA14/08/2015 Who’s Who
FST Media: What are your insurance priorities for the next 12 to 18 months? Monaghan: The objective of our newly-established AIA Edge team is to go beyond the regular business plans, to explore new sources of competitive advantage for AIA. It is...
An Interview with Lisa Claes, Executive Director, Customer Delivery, ING Direct12/08/2015 Who’s Who
FST Media: What are your key priorities in the next 12 to 18 months? Claes: Our strategy in the next 12 to 18 months is very simple. We are in the transformation of becoming a customer's main financial institution so in the near future we will...
An Interview With Mohamed Adam Wee Abdullah, Group Chief Marketing Officer, Maybank Group12/08/2015 Who’s Who
FST Media: What are your priorities for the next 12 to 18 months? Adam: In the next 12-18 months, there will be a lot of focus on our other home markets, like Singapore and Indonesia. Whilst we are a leading brand in Malaysia, we are still...
An Interview with Scott Watters, Regional Head of IT Global Life, Asia Pacific, Zurich Australia01/08/2015 Who’s Who
FST Media: What do you foresee as being the next big technological innovation in the insurance industry? Watters: We want to simplify insurance through the use of data. Why must customers be asked multiple questions during the underwriting...