CUA gets ROSIE with Flamingo AI pilot

Credit Union Australia (CUA) has teamed with Sydney-based artificial intelligence and machine learning developer Flamingo AI to deploy a new chatbot service.

Named ‘ROSIE’, the “cognitive virtual sales assistant” will service CUA’s Health insurance customers, providing assistance to users “from the quote stage, through to point of sale,” the company said.

CUA Health chief executive Philip Fraser said the new virtual chat service would meet customers’ increasing preference for transacting through digital sales channels.

“’ROSIE’ has the ability to cater directly to this growing market while also supplementing our personalised interactions with members, managing many of the most common health insurance inquiries,” Fraser said.

Fraser insists the service is “not a replacement for [CUA’s] human services team”, but rather an opportunity to “lift the number of quote requests” the company can service.

After an introductory period of “learning” commonly asked questions and answers, Rosie will be deployed on the CUA Health web channel for a three-month pilot, expected to kick off in the next few months.
 

Related Stories

Hang Seng unveils chatbot duo in HK first
Utilising machine learning and natural language processing, the two virtual assistants – named HARO... Read More
nib unveils ‘industry first’ chatbot
The web-integrated “virtual consultant”, called 'nibby', will allow customers to pose text-based... Read More
‘AI will power the next wave of economic progress’: Jayne Opperman, Westpac
Speaking at the FST 2017 Future of Financial Services conference in Sydney, Opperman tempered... Read More
SCU launches AI chatbot
Going by the name of Let’s Chat (in its initial phase), the new platform is programmed to respond... Read More

Comments