SCU launches AI chatbot04/10/2017 Patrick Buncsi News
SCU (formerly Sydney Credit Union) has partnered with Sydney-based fintech, Epictenet, to develop a customer interaction platform utilising artificial intelligence (AI)
Movers and Shakers | September – October 201704/10/2017 Patrick Buncsi News
September saw a number of high-profile appointments across the financial services sector, with noteworthy additions to NAB, ANZ, and the Securities Commission Malaysia.
MAS appoints cybersecurity advisory panel27/09/2017 Patrick Buncsi News
The Monetary Authority of Singapore (MAS) is set to bolster its digital security credentials, announcing a new Cyber Security Advisory Panel (CSAP) to support the state's chief financial regulator.
SE Asia’s 'first' ChatBot speaks volumes for RHB Bank27/09/2017 Patrick Buncsi News
Malaysia’s RHB Bank Berhad, the country’s fourth largest fully integrated financial services group, has teamed with financial product comparison site, RinggitPlus, to launch the region's “first” ‘ChatBot’ – a real-time messenger platform to facilitate personal loan applications.
OCBC rolls out ‘GIRO API’27/09/2017 Patrick Buncsi News
OCBC Bank has released Singapore’s first GIRO payment API, allowing customers to “instantly” and “seamlessly” set up GIRO transactions via third-party websites or apps.
AMP launches LIF online resource hub21/09/2017 Anonymous News
AMP’s insurance arm has launched an online resource hub to assist advisers in implementing the Federal Government’s mandated Life Insurance Framework (LIF).
MAS urges retailers to embrace QR payments13/09/2017 Patrick Buncsi News
The Monetary Authority of Singapore has urged Singapore's small-scale retailers to adopt QR code-based payments, considering it a “practical and convenient” way to introduce consumer-friendly e-payments services into a cash-dominated retail industry, the Singapore regulator’s Payment’s Council said.
DBS unveils mobile-only bank for Indonesia13/09/2017 Patrick Buncsi News
Singapore's DBS Bank has tapped into Indonesia’s booming smartphone market, launching a new “paperless and signatureless” mobile banking service in the archipelago state.
‘Virtual banker’ becomes reality for NAB07/09/2017 Patrick Buncsi News
The National Australia Bank (NAB) has launched an Australian first ‘virtual banker’ to assist its business banking clients.
ANZ activates Voice ID payments07/09/2017 Patrick Buncsi News
ANZ Bank has released a voice-authenticated payments facility to authorise high-value transactions via the bank’s mobile app.
Movers and Shakers | August – September 201706/09/2017 Patrick Buncsi Movers and Shakers
August saw a number of high-profile appointments across the financial services industry, with noteworthy additions to HCF, NAB, Westpac and Manulife HK.
Bankwest road tests payments wearables06/09/2017 Patrick Buncsi Industry Releases
Bankwest has embarked on a 12-week trial of up-and-coming wearable payments technologies, equipping 400 staff with various contactless payment devices.
Westpac launches ‘data accelerator’ program04/09/2017 Patrick Buncsi News
Westpac has announced the launch of an Australian first ‘data accelerator’ program, giving eligible start-ups access to the bank’s data sets to help spur the development of business and customer innovations.
RBA floats 'digital ID' to tackle fraud23/08/2017 Patrick Buncsi News
The Reserve Bank of Australia (RBA) has proposed the introduction of a digital identity scheme to combat rising fraud bills.
Human be gone: Australians prefer to bank digital-first23/08/2017 Anonymous News
Australian customers appear to have embraced banks' digital-first programs, preferring to sidestep human service personnel when resolving basic banking issues, according to Yougov’s Customer Experience in Banking 2017 survey.