Chris Rathborne

Chief Digital Information Officer / Insurance House Group

Chris began in the financial services industry before moving in to eBusiness and have been covering the digital space for some time now. It all started with the Vic 20 and Commodore 64 where he learned to program and developed a love for technology. 

He has worked through the ranks of a couple of the major insurance businesses while the first websites began to emerge and develop online insurance commerce propositions. He managed to surround himself with some of the most interesting and innovative thinkers from all over the world and some of the best educational facilities, he became a natural innovator. One of his biggest educational achievements was completing a Doctorate of Information Systems and his paper delivered on the impact of Social Media on modern consumer choice.

An opportunity arrived when he got the chance to build a new digital team at RACV including strategy development and execution and a major $18m project to develop RACV’s Membership Online portal from the preparation of the business case, vendor selection and project management. He selected a first class digital team to work with who were together for 7 years. While running this major project to give 2 million members access to online products, he has also developed many mobile strategies, applications and websites using many digital technologies and new innovative ways to deliver content across multiple platforms. 

Since May 2016, Chris joined Insurance House Group, one of Australia’s largest privately owned insurance brokers.  He is now overseeing not only the group's technology operations, but also the marketing and the analytics teams.  Working with the new group, Insurance House is pushing forward on DevOps and Agile in an environment that is brining together a number of key parts of the business under the Technology hat to deliver on services to the business and customers.