Dr George Jirapongsuwan, Ph.D

SVP, Business Engineering Division Head / CIMB Thai Bank PCL

Dr. George has more than 26 years of experience in the business process reengineering, business process management, customer experience management,  Lean Six Sigma, operational management, operational risk, strategy and transformation within the financial services industry. He plays the key role in the area of customer experience management, process improvement, cost and productivity management and operational excellence across CIMB Thai and CIMB Group. He leads and executes the 14 international and local innovation award-winning.  He is an award-winning the best CX personality “CX Rockstar” and the best employee engagement from Customer Experience Asia Excellences Awards.