Christine Lam is Chief Executive Officer of Citi in the People’s Republic of China. She is responsible for all of Citi’s businesses and franchise operations in China and is based in Shanghai. Ms. Lam is also President of Citibank (China) Co., Ltd., Citi's locally incorporated bank in China.
Ms. Lam was previously Head of Operations and Technology for Citi in Asia Pacific responsible for Operations, Technology and Shared Services functions that support Citi's businesses across 16 markets in Asia. She also provided oversight for the Global Citi Service Centers in Singapore, Philippines, China, Malaysia and India.
Ms. Lam joined Citi in 1983 and since then has held numerous and diverse management positions in Hong Kong, Canada and Asia Pacific regional roles. In the early 1990s, she spearheaded Citi's securities services business ventures in the China B-Share market before she moved on to run the Citi Transaction Services business in Hong Kong.
She then spent 10 years in the regional management office running CitiService and Quality for the Corporate and Investment Bank in Asia Pacific. She subsequently became the Chief of Staff to the regional CEO of the Corporate and Investment Bank and was Chief Operating Officer for Asia Pacific Corporate Banking and Commercial Banking for five years.
Ms. Lam went on to head Citi’s consumer banking business in Hong Kong and Macau. She was responsible for the growth and development of that business covering retail banking, wealth management, mortgage, insurance, credit cards and consumer lending.
Ms. Lam holds an LL.B. (Hons) degree from the University of Leeds.