Fiona Macgregor joined TAL in January 2014 as General Manager, Innovation Development, bringing with her a successful history of corporate innovation. She joined the Executive team in April 2015 with her promotion to Chief Customer and Innovation officer and her role was expanded to also include Chief Information Officer (Acting) in March 2018.
Prior to joining TAL, Fiona worked as an independent consultant, advising some of the UK’s largest service brands and high-tech companies on growth opportunities, customer experience design and how leaders can create the right climate for innovation.
Fiona was previously Head of Innovation for a leading UK bank, where she was responsible for leading a team to design and launch a number of innovative products, services and brand innovations in the UK, US, Europe and Asia markets. This included uniting all retail bank operations around a set of customer charter commitments.