Janelle McGuinness

General Manager - Digital and Delivery / Virgin Money

Janelle has over 15 years’ experience in financial services, consulting, IT and digital.  She is currently working for an iconic global brand, Virgin Money, is on the executive committee and responsible for Digital, Delivery and IT.  Prior to this Janelle was responsible for Digital and Innovation at ING Direct, the world’s largest direct bank.

Over her career, she has successfully developed and implemented digital strategy and lead digital transformation programs, achieving significant uplift is sales, engagement, customer experience, and cost reduction. Also, she has managed IT and Digital operations and evangelised digital innovation. Her focus is on ensuring her team create sustainable business value by thinking, designing and executing customer-centred digital services and experiences.

She has also worked in IT, consulting, project and program management roles in the finance, telecommunications and travel industries in Australia, the USA and South Korea.