Jonah Cretser-Hartenstein

Manager, Digital Innovation & Emerging Channels / ING DIRECT Australia

Jonah heads up the Digital Innovation team at ING DIRECT with an emphasis on fostering a culture of creativity and purpose-led innovation to affect positive change.  Jonah’s experience spans the disciplines of strategic innovation, product development, and business model design and execution.  His work, which extends from start-ups to corporates, has focused on bringing innovative products to market, creating quality customer experiences, and leveraging emerging channels and technologies to create new value.  Jonah’s current passion is evolving ING’s customer-led innovation practices to tackle unmet needs and business challenges; striking a healthy balance between future-focussed thinking and producing short-term, tangible outcomes for ING DIRECT and our customers.