Lance has overseen the development and implementation of the Computer Aided Dispatch (CAD) System, the primary operations management tool used throughout Western Australia and later, the technical infrastructure of the new purpose built Communications Centre. As the Project Director for the Police Metropolitan Radio Network, he delivered secure voice communications, in-vehicle mobile data and global positioning linked to the CAD system.
As the Communications Divisional Officer he oversees state wide emergency and general call taking and police resource dispatch. He is currently on secondment leading the CAD Replacement Project.
On a personal level, in 2009 he was awarded the Australian Police Medal.