Louise is the Manager, IT Operations at Edith Cowan University and has been in the higher education sector for approximately 3 years. She is committed to developing and supporting strategies that align technology service provision to business needs. Operationally she has a focus on delivering a high quality customer experience, with sustainable best-practice approaches to service management. Louise’s time at ECU has seen her heavily involved in leading process improvement initiatives as well as significant technology refresh projects. A key activity underway is the transition of ECU to a hybrid cloud approach for the provision of infrastructure services. Prior to joining ECU, Louise worked across a variety of industries including retail, telecommunications, insurance and health as well as having a significant stint with the vendor community.