The FST Summit Series offers technology strategists a unique opportunity to participate in ‘no holds barred’ discussions in a collaborative, off-the-record environment.  

How Swedbank’s virtual assistant is delivering a more human-like, conversational customer experience Highlighting the benefits of implementing intuitive customer servicing technologies

Turning big data into actionable insights How organisations can leverage product and service innovation to benefit their business and create new value propositions User experience is the new marketing, going beyond the design to address customer needs 

Turning big data into actionable insights How organisations can leverage product and service innovation to benefit their business and create new value propositions User experience is the new marketing, going beyond the design to address customer needs 

Exploring new payment methods adoption in Australia – the latest survey findings Reviewing the impact of NPP on innovation in payments Building enterprise class payment systems Managing new payment fraud and 'card not present' risks in a real-time environment 

Uncovering new global research on unlocking trust for the mobile-first Gen X and Y  The battle for generational and digital relevancy – how well is your organisation positioned for the mobile-first customer?  

Swedbank's Head of Operational Support discusses the benefits of implementing intuitive customer servicing technologies and how Swedbank is enhancing the online experience for their customers.

MetLife Australia's Chief Product and Marketing Officer Tim Tez sheds light on the significance of customer experience to MetLife’s overall business and digital marketing strategy.

Chris Pope, Senior Director, Office of the Chief Strategy Office, ServiceNow talks about how not all clouds are created equal and how large enterprises rely on ServiceNow to run 24x7.

NAB’s Chief Information Officer, David Boyle, discusses technological transition within the business and the rollout of customer-centric platforms.

In less than three minutes, learn how to get better insight into your sales data with Qlik.  By synthesizing a wide range of data from your CRM, marketing automation and finance systems, Qlik creates a 360-degree view of both prospect and customer behaviour, empowering sales to make better, faster, more informed decisions which yield better results.  Watch this video to learn more. 

Westpac's Group Chief Information Officer, Dave Curran discusses innovation and leadership.

Sovereign Limited's Chief Information Officer Ross Stephenson explains how simpliflying the legacy stack will be the big play for the next 12 months.

Matt Surridge, Strategic Director, Digital Channels & Customer Experience discusses customer loyalty and improving real-time digital engagement.

Metlife Asia's Chief Innovation Officer Zia Zaman explains why the insurance model needs to adapt to the Asian way of life.