The Customer Onboarding Experience in Financial Services18/10/2017
You never get a second chance to make a first impression. Ensuring the onboarding process is on mark can mean the difference between success and failure.
10 Best Practices for Messaging with Customers10/10/2017
When messaging is done right, brands can seamlessly integrate messaging into an omni-channel engagement strategy that drives customer loyalty and supports your business goals.
Celent Report: Innovation in Compliance Technology04/10/2017
In this independent research study, Celent explores modern challenges in compliance operations and innovations in compliance technology.
Anti-Money Laundering - The Compliance Acronym That Could Really Cost You21/09/2017
When it comes to regulatory compliance, the bar keeps rising and the stakes have never been higher for financial institutions. Banks and other organizations must spend vast amounts of personnel resources, money and management attention on compliance and violations related to anti-money laundering.
Banking on a Digital Future12/09/2017
Once you decide to digitize a process, you must digitize not only customer-facing. End-to-end means, well, end-to-end: from customer engagement and onboarding in the branch, online or via mobile phone, all the way to back office processes such as loan approval, underwriting and loan closing. Learn how you can close the gap between your customer-facing processes and your middle and middle and back-office operations. Get the whitepaper Banking on a Digital Future now.
4 things you should consider when deciding upon your reporting solution06/09/2017
Whilst significant business impact is experienced, there are also a great many auxiliary impacts on an ADI’s reporting requirements.
3 Ways Not to Lose an Insurance Customer22/08/2017
This e-Book provides you with insights to deliver the superior level of customer experience. For the customers you have now and the ones you will acquire in the future.
The Top 10 Chatbots For Enterprise Customer Service02/08/2017
What’s the best chatbot/virtual assistant for your enterprise?
Opus Report: Guide to Enterprise Intelligent Assistants01/08/2017
Opus Research presents a comprehensive assessment of the current Intelligent Assistant (IA) and bot solution provider landscape.
Chatbots: A conversation worth having11/07/2017
Chatbots can reinvent the way you interact with your customers and can drive greater efficiencies in several areas of your business – customer engagement, data analytics, sales, and more.
How big data can transform your customer experience28/06/2017 Big Data
Your organisation’s ability to harness the power of big data has a profound effect on its chances of success. Learn more about how big data can be utilised to deliver vast improvements to your customer service portals.
Innovation or stagnation: inspiring change at the heart of the data centre30/01/2017 Data Centre
Continuous disruption is a make or break for today’s digital industries: organisations must innovate or risk certain irrelevance.
A Wealth of Experience: How Perpetual transformed its website13/12/2016
The Perpetual brand is highly respected and trusted; but their digital presence simply didn’t reflect that. Find out how Perpetual's digital landscape transformed through Sitecore.
Robotic Process Automation15/11/2016
This e-book provides a deeper look into 6 customer stories – including the challenges they had prior to the implementation, and the significant impact automation has had on their productivity, SLAs and customer satisfaction.