Chatbots: A conversation worth having11/07/2017
Chatbots may sound like another technology fad, but a closer look reveals more substance to these new customer interactions.
How big data can transform your customer experience28/06/2017 Big Data
Whether you are already embracing the commercial opportunities presented by big data analytics, or just thinking about dipping your toe in the water, one thing is abundantly clear – your organisation’s ability to harness the power of big data has a profound effect on its chances of success.
Innovation or stagnation: inspiring change at the heart of the data centre30/01/2017 Data Centre
Continuous disruption is a make or break for today’s digital industries: organisations must innovate or risk certain irrelevance.
A Wealth of Experience: How Perpetual transformed its website13/12/2016
The Perpetual brand is highly respected and trusted; but their digital presence simply didn’t reflect that. Find out how Perpetual's digital landscape transformed through Sitecore.
Robotic Process Automation15/11/2016
This e-book provides a deeper look into 6 customer stories – including the challenges they had prior to the implementation, and the significant impact automation has had on their productivity, SLAs and customer satisfaction.
Swiss Insurance Provider Delivers Industry-Leading Mobile Customer Experience24/10/2016
The Zurich Switzerland website is visited by more than 1.2 million people each year, making it an extremely important channel for the financial services company...
End User Analytics13/10/2016
Are you aware of how organisations like yours are leveraging Analytics driven decisions to deliver successful EUC projects and measurable improvements to user experience?
Planning your future as you plan others’07/10/2016
You’re in the business of helping people plan for their future, but who’s helping you plan yours? Download this ebook and discover ideas to help you prepare your business for the future...
Online Marketing Strategies for Financial Institutions13/09/2016
Financial services firms are faced with a myriad of business challenges that make effectively utilizing that online channel even more difficult...
The Definitive Guide to Automating Content Migration06/09/2016
Today’s organizations are adopting Content Management Systems to reduce cost, increase efficiency, and improve customer service, but migrating digital assets into a new CMS can be a significant effort...
No matter the nature of the census—population, economic or agricultural—the results of each are an integral part of the Indonesian president’s speech to the House of Representatives on Indonesian Independence Day...
Strategies to Build Efficiencies into Your Supply Chain and Logistics Operationsand Logistics Operations10/08/2016
For businesses at the forefront of customer centricity, service delivery and cost efficiency, automation will almost certainly form an indispensable part of their operational processes...
Enhancing the customer experience with enterprise wide e-signature05/08/2016
Electronic signatures are fast becoming the new norm for conducting business and legal transactions. From customer onboarding, closing deals, verifying a customer's identity...
How to Win With Mobile12/07/2016
Customers are demanding that banks interact with them differently—increasingly through mobile devices and with a seamless experience anytime, anywhere. Mobile provides the opportunity for banks to unite disparate products and services into a single consistent channel for customers...