How big data can transform your customer experience
Whether you are already embracing the commercial opportunities presented by big data analytics, or just thinking about dipping your toe in the water, one thing is abundantly clear – your organisation’s ability to harness the power of big data has a profound effect on its chances of success.
‘Capturing the spoken word: a critical Big Data resource in improving the customer experience’, a white paper by Nuance, shows you how to discover what your customers are really saying about you. It introduces you to Nuance's fast, low-cost solution that enables mining of audio interactions in your contact centre and beyond.
Download this white paper to learn more about how big data can be utilised to deliver vast improvements to your customer service portals.