In this year’s World Payments Report (WPR), a joint venture between Capgemini and The Royal Banking of Scotland plc (RBS), we have placed a particular focus on the fast-developing global immediate payments landscape. The Infrastructures to support these schemes are expected to have a significant impact on the customer offerings and business models of banks and non-banks.

In this year’s World Payments Report (WPR), a joint venture between Capgemini and The Royal Banking of Scotland plc (RBS), we have placed a particular focus on the fast-developing global immediate payments landscape. The Infrastructures to support these schemes are expected to have a significant impact on the customer offerings and business models of banks and non-banks. The innovation based on immediate payments is due in large part to customer (both retail and corporate) demands. Customers expect the ease of use and immediacy they experience with the internet. Delivering this in the payments world requires the transformation of processing, which in turn can facilitate innovation. Offerings based upon immediate payments systems and new technologies such as blockchain will increasingly be the route via which customer demands are met.

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