Omnichannel is No Longer Optional23/06/2016
No matter how a customer chooses to interact with you – digital, voice, or online – it’s critical for your contact centre to embrace omnichannel. Modern customers expect a seamless experience, no matter what channel they choose.
The State Of Mobile Banking, 201520/06/2016
Mobile banking continues to gather momentum across developed countries, fueled by rising smartphone use and the steadily improving supply of mobile banking from banks worldwide.
Digitization Leaders Share Robotic Process Automation Best Practices20/06/2016
This report isolates the most important practices for enterprise architecture (EA) professionals, explores how to prioritize RPA use cases, and provides best practices for process discovery, workforce assessment, and technology management.
The Ultimate Guide to Enterprise Mobility30/05/2016 Enterprise Information Management, Mobility
The rapid surge in smart devices has overwhelmed corporate networks, opening security fault lines in the digital perimeter. In this comprehensive guide, you will learn fundamental principles for selecting and building the optimal enterprise mobile management (EMM) solution.
The Economics Of Fraud - Mitigating Risk Amidst Fast Growth and Innovation13/05/2016 Security
Do you know what the fraud hotspots in Asia Pacific are? How are businesses protecting their firms from fraudulent activity and transactions? Learn how you can leverage these results and more to help see where your company stands when it comes to fraud prevention measures.
Build your information management roadmap - a step-by-step guide06/05/2016
The WA Department of Aboriginal Affairs is taking a lead with its information and knowledge management projects.
Build your cyber-security defences06/05/2016
Are you in the eye of a cyber-security storm? Build your cyber-defences and protect information assets in a fast-paced mobile and on-line environment.
Set and meet key performance benchmarks06/05/2016
How do you improve performance management for government? Take the cue from the experts about setting and meeting key performance benchmarks.
Tackle inter-agency security challenges06/05/2016
The US Office of Technology is a central IT organisation that serves almost 400 executive, judicial, and legislative agencies.
Become proactive in your digital business transformation02/05/2016
Disruption is driving digital transformation in insurance. How do you make sure your business is at the right end of this shift?
The experts at Jade have got a few ideas about how you can succeed in a digital future.
Choose the Right Digital Transaction Management Solution for Your Organisation30/04/2016 Customer Interaction Management
Customer retention is more difficult than ever as customers demand instant information and response to their ever-changing needs and requirements. Customers increasingly expect the companies they do business with to provide high quality digital experiences.
The disruption of banking19/04/2016 Banking Technology
Digital disruption is the top-of-mind technological issue in the C-suite today. Senior executives in virtually every industry are trying to determine whether they should ignore, acquire, partner or compete with their new technology-driven competitors.
Case Study: Business Colour - Proving the marketing value of essential mail18/04/2016 Document Management Systems
Positive integration of campaign and business objectives can transform essential mail into a powerful, customer-focused marketing channel to improve response rates. In this case study, Diners Club found digital print technology driven by data analytics yeilded very positive business outcomes.