1
5
3
5
29
5
16
1
7
14
4
3
4
6
2
2
1
6
2
4
39
3
20
2
6
24
6
1
18
5
4
3
3
3
2
3
2
1
1

Case study: Multi-channel Delivery

17/11/2015
Document Management Systems

Banks often talk about improving their customer relationships. In this case study the National Australia Bank achieved customer satisfaction through improved online banking functionality.

Digital Disruption Spurs Insurers’ Technological Transformation

06/11/2015
Agile/Lean Software Development, Customer Engagement, Insurance, Insurance Claims, IT Infrastructure

From crowd-sourced indemnities to algorithm-generated policies, digital disruption is set upend (and reinvigorate) the insurance industry.

First Generation Outsourcing of Customer Communications Management - Regional Asian Focus

03/11/2015
Managed Services

Globally the outsourcing of non-core business activities is a well-accepted strategy to increase business agility, lower expenses and to provide improved customer experience and service quality. 

Standard Life adopts the Diligent Boards paperless solution across 58 boards and committees

16/09/2015
Information Management

Standard Life was looking to modernise the way it produced and distributed its board materials, whilst increasing efficiency for administrative staff and improving the end-user experience for Directors.

IBM Infographic

The Future of Banking & Financial Services Insights

15/09/2015
Banking

Live polling by IBM at FST Media's Singapore Technology and Innovation conference collected insights from 350 banking and financial services executives into financial crime, the mobile payment landscape, customer service priorities and how to acquire Gen Y customers.

Standard Life adopts the Diligent Boards paperless solution across 58 boards and committees

31/08/2015
Information Management

Standard Life was looking to modernise the way it produced and distributed its board materials, whilst increasing efficiency for administrative staff and improving the end-user experience for Directors.