1
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29
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16
1
7
14
4
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6
2
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1
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4
39
3
20
2
6
24
6
1
18
5
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Case Study: Business Colour - Proving the marketing value of essential mail

05/02/2016
Document Management Systems

Essential mail campaigns are a powerful marketing channel for sending targeted messaging. The higher the relevance, the higher the response and the benefits of digital customisation far outweigh the incremental cost. Read more about strategic targeting segmentation in this ING case study.

Case study: Whitespace Management

22/01/2016
Document Management Systems

Leveraging the communications that you already send to your customers offers a low cost and effective marketing opportunity. By delivering timely and targeted messages, Amex was able to promote their brand, enhance the value of relationships and enrich their customer’s experience.

Blockchain: A Fundamental Shift for Financial Services Instituations

24/11/2015
Banking Technology

In the last year, millions of users were added to the Bitcoin ecosystem and daily transactions tripled. More revolutionary than the rise of Bitcoin, however, is the blockchain technology that makes it possible.

Case study: Multi-channel Delivery

17/11/2015
Document Management Systems

Banks often talk about improving their customer relationships. In this case study the National Australia Bank achieved customer satisfaction through improved online banking functionality.

Digital Disruption Spurs Insurers’ Technological Transformation

06/11/2015
Agile/Lean Software Development, Customer Engagement, Insurance, Insurance Claims, IT Infrastructure

From crowd-sourced indemnities to algorithm-generated policies, digital disruption is set upend (and reinvigorate) the insurance industry.

First Generation Outsourcing of Customer Communications Management - Regional Asian Focus

03/11/2015
Managed Services

Globally the outsourcing of non-core business activities is a well-accepted strategy to increase business agility, lower expenses and to provide improved customer experience and service quality.