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White Papers

Case study: Whitespace Management

22/01/2016 Document Management Systems

Leveraging the communications that you already send to your customers offers a low cost and effective marketing opportunity. By delivering timely and targeted messages, Amex was able to promote their brand, enhance the value of relationships and enrich their customer’s experience.

Enhancing the customer program – how insurers respond to changing customer demand

07/12/2015

Success in customer engagement will hinge on insurers’ capacity to drive meaningful cultural and technological transformation across their businesses. Download the whitepaper to find out more.

Blockchain: A Fundamental Shift for Financial Services Instituations

24/11/2015 Banking Technology

In the last year, millions of users were added to the Bitcoin ecosystem and daily transactions tripled. More revolutionary than the rise of Bitcoin, however, is the blockchain technology that makes it possible.

malware attacks

The pitfalls of two-factor authentication – why FSIs are at risk

24/11/2015

Once considered all but impenetrable, today’s cybercriminals have found clever ways to bypass Two-factor authentication (2FA) security – as proven by several recent, high-profile attacks.
IBM Cloud Security

Protection against cyber crime with a simplified and secured cloud solution

19/11/2015

One in every three employees at Fortune 1000 companies has uploaded and shared sensitive corporate data to third-party cloud-based applications. Worse still, over half of all employees know they are violating company policy by doing so.

Case study: Multi-channel Delivery

17/11/2015 Document Management Systems

Banks often talk about improving their customer relationships. In this case study the National Australia Bank achieved customer satisfaction through improved online banking functionality.

Digital Disruption Spurs Insurers’ Technological Transformation

06/11/2015 Agile/Lean Software Development, Customer Engagement, Insurance, Insurance Claims, IT Infrastructure

From crowd-sourced indemnities to algorithm-generated policies, digital disruption is set upend (and reinvigorate) the insurance industry.

Diligent_10_Questions

10 Questions about Board of Directors Software

06/11/2015

Diligent Boards lets you to take control of every aspect of your meetings while cutting costs and eliminating the eleventh-hour rush. No more lugging meeting papers, printing, shipping or organising documents at the last minute

First Generation Outsourcing of Customer Communications Management - Regional Asian Focus

03/11/2015 Managed Services

Globally the outsourcing of non-core business activities is a well-accepted strategy to increase business agility, lower expenses and to provide improved customer experience and service quality. 

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World Payments Report 2015

14/10/2015

In this year’s World Payments Report (WPR), a joint venture between Capgemini and The Royal Banking of Scotland plc (RBS), we have placed a particular focus on the fast-developing global immediate payments landscape. The Infrastructures to support these schemes are expected to have a significant impact on the customer offerings and business models of banks and non-banks.
Bimodal IT

Read a leading tech firm’s take on bimodal resourcing

12/10/2015

How to become a digital-first business looked at responses to digital disruption in the insurance industry. Under new models of digital business, one key to success is quickly learning new skills.
10 Questions to Ask About Board Portals

10 Questions to ask about board portals in Asia

09/10/2015

Already used by more than 100,000 executives, directors, mayors, councillors and administrators worldwide, Diligent Boards lets you to take control of every aspect of your meetings while cutting costs and eliminating the eleventh-hour rush.

Five Steps for Delivering Self-Service Business Intelligence to Everyone

07/10/2015

The problem with self-service business intelligence (BI) is that it's more complex than it appears. Follow the five steps outlined in this new paper from Wayne Eckerson.
enhancing_the_customer_experience

Enhancing the Customer Experience with Enterprise-Wide E-Signatures

01/10/2015

Still asking customers to sign paper documents? If so, you risk losing them to more tech-savvy competitors. Empower your customers to transact digitally by implementing e-signature technology.
Designed_to_Thrive

Designed to thrive: A new eBook about becoming a digital-first business

17/09/2015

The digital business experts at Jade Software have broken down steps successful businesses will go through. It’s all in their new eBook, Designed to Thrive.