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29
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16
1
7
14
4
3
4
6
2
2
1
6
2
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39
3
20
2
6
24
6
1
18
5
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Standard Life adopts the Diligent Boards paperless solution across 58 boards and committees

16/09/2015
Information Management

Standard Life was looking to modernise the way it produced and distributed its board materials, whilst increasing efficiency for administrative staff and improving the end-user experience for Directors.

IBM Infographic

The Future of Banking & Financial Services Insights

15/09/2015
Banking

Live polling by IBM at FST Media's Singapore Technology and Innovation conference collected insights from 350 banking and financial services executives into financial crime, the mobile payment landscape, customer service priorities and how to acquire Gen Y customers.

Standard Life adopts the Diligent Boards paperless solution across 58 boards and committees

31/08/2015
Information Management

Standard Life was looking to modernise the way it produced and distributed its board materials, whilst increasing efficiency for administrative staff and improving the end-user experience for Directors.

Has CEM Replaced CRM?

28/08/2015
Customer Experience

CRM alone, as a technology platform, does not make an organisation customer-centric nor does it change the focus of the organisation from inward bound to outward bound.

The Path to Growth for Financial Services - Meeting the Customer Experience Challenge

14/08/2015
Customer Experience

We are no longer in the age of information but in the age of experience. Analysing the vast amounts of data captured during transactions and turning it into valuable information in a timely manner is the order of the day.

Industry Technology Update: Financial Services in Australia - A New Mindset to Drive Innovation

07/08/2015
Customer Experience

Customers are no longer looking for standard products; they are after tailored, interactive financial services solutions. A number of financial services institutions in Australia have engaged in significant transformation to meet this innovation challenge.

Salesforce: how banks can evolve through the Art of the Possible

20/07/2015
Business Process Management, Cloud

According to the latest findings by Salesforce, 67 per cent of consumers aged 18-33 said they would consider purchasing financial services products from non-banking digital disruptors including Google, Apple, Paypal and Amazon. 33 per cent of these purchases will be conducted via mobile.