
Case study: Multi-channel Delivery
17/11/2015 Document Management SystemsBanks often talk about improving their customer relationships. In this case study the National Australia Bank achieved customer satisfaction through improved online banking functionality.

Digital Disruption Spurs Insurers’ Technological Transformation
06/11/2015 Agile/Lean Software Development, Customer Engagement, Insurance, Insurance Claims, IT InfrastructureFrom crowd-sourced indemnities to algorithm-generated policies, digital disruption is set upend (and reinvigorate) the insurance industry.

First Generation Outsourcing of Customer Communications Management - Regional Asian Focus
03/11/2015 Managed ServicesGlobally the outsourcing of non-core business activities is a well-accepted strategy to increase business agility, lower expenses and to provide improved customer experience and service quality.

Standard Life adopts the Diligent Boards paperless solution across 58 boards and committees
16/09/2015 Information ManagementStandard Life was looking to modernise the way it produced and distributed its board materials, whilst increasing efficiency for administrative staff and improving the end-user experience for Directors.

The Future of Banking & Financial Services Insights
15/09/2015 BankingLive polling by IBM at FST Media's Singapore Technology and Innovation conference collected insights from 350 banking and financial services executives into financial crime, the mobile payment landscape, customer service priorities and how to acquire Gen Y customers.