The pitfalls of two-factor authentication – why FSIs are at risk24/11/2015
Once considered all but impenetrable, today’s cybercriminals have found clever ways to bypass Two-factor authentication (2FA) security – as proven by several recent, high-profile attacks.
Protection against cyber crime with a simplified and secured cloud solution19/11/2015
One in every three employees at Fortune 1000 companies has uploaded and shared sensitive corporate data to third-party cloud-based applications. Worse still, over half of all employees know they are violating company policy by doing so.
Case study: Multi-channel Delivery17/11/2015 Document Management Systems
Banks often talk about improving their customer relationships. In this case study the National Australia Bank achieved customer satisfaction through improved online banking functionality.
Digital Disruption Spurs Insurers’ Technological Transformation06/11/2015 Agile/Lean Software Development, Customer Engagement, Insurance, Insurance Claims, IT Infrastructure
From crowd-sourced indemnities to algorithm-generated policies, digital disruption is set upend (and reinvigorate) the insurance industry.
10 Questions about Board of Directors Software06/11/2015
Diligent Boards lets you to take control of every aspect of your meetings while cutting costs and eliminating the eleventh-hour rush. No more lugging meeting papers, printing, shipping or organising documents at the last minute
First Generation Outsourcing of Customer Communications Management - Regional Asian Focus03/11/2015 Managed Services
Globally the outsourcing of non-core business activities is a well-accepted strategy to increase business agility, lower expenses and to provide improved customer experience and service quality.
World Payments Report 201514/10/2015
In this year’s World Payments Report (WPR), a joint venture between Capgemini and The Royal Banking of Scotland plc (RBS), we have placed a particular focus on the fast-developing global immediate payments landscape. The Infrastructures to support these schemes are expected to have a significant impact on the customer offerings and business models of banks and non-banks.
Read a leading tech firm’s take on bimodal resourcing12/10/2015
How to become a digital-first business looked at responses to digital disruption in the insurance industry. Under new models of digital business, one key to success is quickly learning new skills.
10 Questions to ask about board portals in Asia09/10/2015
Already used by more than 100,000 executives, directors, mayors, councillors and administrators worldwide, Diligent Boards lets you to take control of every aspect of your meetings while cutting costs and eliminating the eleventh-hour rush.
Five Steps for Delivering Self-Service Business Intelligence to Everyone07/10/2015
The problem with self-service business intelligence (BI) is that it's more complex than it appears. Follow the five steps outlined in this new paper from Wayne Eckerson.
Enhancing the Customer Experience with Enterprise-Wide E-Signatures01/10/2015
Still asking customers to sign paper documents? If so, you risk losing them to more tech-savvy competitors. Empower your customers to transact digitally by implementing e-signature technology.
Designed to thrive: A new eBook about becoming a digital-first business17/09/2015
The digital business experts at Jade Software have broken down steps successful businesses will go through. It’s all in their new eBook, Designed to Thrive.
Standard Life adopts the Diligent Boards paperless solution across 58 boards and committees16/09/2015 Information Management
Standard Life was looking to modernise the way it produced and distributed its board materials, whilst increasing efficiency for administrative staff and improving the end-user experience for Directors.
The Future of Banking & Financial Services Insights15/09/2015 Banking
Live polling by IBM at FST Media's Singapore Technology and Innovation conference collected insights from 350 banking and financial services executives into financial crime, the mobile payment landscape, customer service priorities and how to acquire Gen Y customers.
The Future of Customer Experience & Business Intelligence Insights11/09/2015
Read insight into successful data collection and analytics strategies, the influence of wearable technologies and Internet of Things (IoT), industry power players in customer centricity, and whether customers truly are the best brand advocates.