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An Interview with Umesh Jain, Chief Information Officer, YES BANK

Tom McDonald, FST Media, 02 Mar 2011

McDonald: YES BANK is one of India’s fastest growing banks. What adaptive processes are you putting in place to appeal to the needs of your expanding customer base?

 

Jain: At YES BANK, we have deployed  ‘technology’ as a strategic business enabler – to ensure a distinct competitive advantage. The objective is to effectively employ our technology in a cost-efficient manner to achieve superior standards of customer service. Since our inception in 2004, we have known that if we were going to take on other established and well-entrenched players, we had to offer a different and compelling value proposition to our customers. In order to thrive in this highly-competitive and cluttered sector we would have to develop a strong innovation quotient in our business model and strategy, riding on IT.

 

Total outsourcing has enabled YES BANK to create a more cost-effective and responsive IT infrastructure which promotes service stability and reliability. This also enables rapid response to changing market and business conditions. YES BANK’s sourcing strategy is based on a right-sourcing approach – the core decision making (policies, strategy, governance, architecture) are in-house; however commoditised services like infrastructure management, application development and maintenance are fully outsourced. Also overall project management and operations management capabilities have been developed in-house to ensure execution and delivery.

 

YES BANK partners with the vendors to conceptualise and actualise innovative solutions and products by synergising the core competencies of both the entities. Outsourcing to best-in-breed partners has delivered high performance and helped us achieve such benefits

 

McDonald: What are your top IT priorities for the next 12 to 18 months?

 

Jain: Top technology initiatives include: private cloud, mobile wallet, and social media?as part of YES BANK’S IT priorities for 2011.

 

This will include a focus on social media and will cover every aspect of banking including marketing, sales and customer engagement. The bank intends to move all of its applications to private cloud by the end of 2011. As part of our IT priorities, another project for 2011 is to deploy a virtual desktop interface (VDI). The team is evaluating various brand offerings currently.

 

YES BANK launched a M-Wallet (mobile wallet) facility in Chandigarh and Pune last year. We will introduce it in other cities in 2011 as part of our IT priorities. The bank will also facilitate the use of the mobile platform to help achieve a greater level of financial inclusion in India. Other important focus area this year for the bank is cards. While budgets for running the bank will be reduced in 2011, a greater focus will be laid on growing and transforming the business. The bank has cut its maintenance budgets by 20 per cent.

 

McDonald: What do you foresee as the next ‘big thing’ in banking innovation?

 

Jain: There has been significant transformation in the financial sector enabled by rapid strides in technology over the last decade. Newer technologies will spur innovation in payment and settlement systems that will facilitate affordable and accessible banking services.

 

The usage of internet banking and mobiles have changed the face of retail banking transactions. The concept of mobile banking has come of age, linking consumers and branches in face-to-face interactions, enabled by channels on a real-time basis.

 

Currently, the consumer is exposed to browser-based systems through different channels of internet and mobiles, where all applications can be accessed. Therein lies the opportunity and the scope for banks to innovate and integrate all applications in the back-end and present user-friendly interfaces for the consumer at the front-end. Mobiles offer convenience for consumers in terms of time, place and accessibility. 

 

With 3G technology and Web 2.0 tools gaining ground, mobile banking will emerge as a powerful channel. Within banks, social computing can be leveraged for managing both outward facing (customers) and inward facing (employees) relationships. Externally, banks are creating a new kind of customer intimacy with Web 2.0 and social networking technologies and tools like blogs, micro blogging, pod casts, rating, RSS (Really Simple Syndication), tagging, video sharing, wikis and social networking sites like Facebook and MySpace to reach out to customers and partners. Internally organisations are relying on technologies like mash-ups (a web application that combines multiple sources of data into a single tool) and blogs to keep the lines of communication open with their employees. Also tools like wikis encourage peer to peer interaction among employees for sharing of ideas, thus deepening the company’s pool of knowledge.

 

McDonald: Customer centricity is a core priority for YES BANK’s senior management team. How are you delivering on this philosophy; and from an IT perspective what can customers expect in the future?

 

Jain: YES BANK symbolises a high quality, customer centric, service oriented financial institution. We are committed to providing a 'consistent superior customer experience' by leveraging technology and hence, a holistic and comprehensive view of the customer requirements become integral for the realisation of this objective.

The focused customer information based service delivery model involves understanding of customer needs and providing customised solutions. The entire process chain from customer acquisition to customer service and customer retention is being effectively managed through three in-house conceptualised applications.

 

CRM SYSTEM:

  • Automates entire sales and customer service process.
  • Records and tracks leads generated by salesperson and details of customer interactions
  • Encompasses customer queries, request and complaint management system

 

  • Provides an integrated view of all the Bank’s relationships with a customer
  •  

KALEIDOSCOPE :

  •  In–house developed automated business intelligence solution
  • Provides non-cluttered financial, operational, risk, regulatory and productivity related information and analysis
  • Actionable information to stakeholders to take real-time, well-informed business critical decisions

BENEFITS:

  • Customer service: improved agility through availability of information and quick reports
  • Ensures actualisation of ‘customer delight’ and ‘customer engagement’
  • Business benefits: productivity improvement in sales & service delivery
  • Risk management: hierarchy level based access to secured information\
  • Minimal cost: applications built using existing infrastructure and resources and low maintenance cost

Way Forward includes:

  • Video based anking
  • Integration with social network
  • Option to choose language in various channels
  • Play customised Flash informative through IVR
  • Voice authentication based low risk services

McDonald: The National Payments Corporation of India (NPCI) recently launched the country’s first instant interbank mobile payment service (IMPS). Given YES BANK is offering this new service, what are the potential business benefits and security concerns shaping your strategy in this area?

 

Jain: NPCI is a fantastic innovation in mobile wallet/mobile payments space. Further the Reserve Bank of India (central bank) recognises the need for interoperability between mobile platforms of various banks as being one of the biggest enablers for microfinance/microbanking in India – which is so very critical for India as an economy to grow at unprecedented levels. Only when 300-400 million customers ‘unbanked’ as of today come into the banking system can the ‘churn’ of money be optimised and per-capital income increased. Its like this ... we can then finance these micro-banking customers, resulting in better income levels, further resulting in investments from these customers! Its a positively vicious cycle.

 

That is one segment of customers where IMPS has a big role to play. Another business value proposition is around m-wallet or looking at mobile as a replacement for cash/cards. Another area is around augmented reality/context aware device providing value added services to banking customers. This is the best I am able to share with you without compromising the confidentiality of our strategy.

 

McDonald: In early 2010, YES BANK announced a Business Process Management partnership with Cordy’s. What key benefits have been realised so far; and how is success being measured?

 

Jain: The partnership with Cordys has enabled YES BANK to provide a robust platform to achieve continuous process improvements by building solutions that embed business rules, promote visualization of processes and leverage real-time technologies. This has further enhanced flexibility, agility and inter-operability of the Bank’s current application systems. A BPM platform is enabling the bank to achieve enhanced customer service through a significant reduction in turn-around-time.

 

An investment in BPM software coupled with new approaches to project implementation has enabled Yes ABNK to institutionalise a sustainable business improvement program. Better processes produce lower cost, higher revenues, motivated employees and happy customers.

 

McDonald: How has YES BANK’s OneView platform performed in providing a single customer view solution; and what is next for CRM-based innovations in the near future?

 

Jain: After the great success of our Oneview adoption at Yesbank, recently we launched the phase two of Oneview called ‘Insights 2 Engage’. This is an in-house initiative to develop a holistic single interface to view all the customer details and relations the customer has such as: customer demography; physiographic details; products and relationships with the bank; and channels and service usage. This enables the bank to understand the customer better, thus enabling various bank users to generate cross-selling opportunities, deepening opportunities, proactive customer engagement, alerts to sales teams on various products and opportunities on intelligent customer profile searching etc.’ Insights 2 Engage’ will also be integrated with YES BANK’S BPM platform to generate alerts and action items for the relationship manager’s for their respective customers based on customer data. This will lead to the relationship team to engage the customer proactively enabling better customer engagement and superior customer service.

 

McDonald: Information security and integrity are major responsibilities for banking CIOs. How are you managing fraud and security vulnerabilities internally and externally; and how do you keep abreast of fraud techniques?

 

Jain: There are significant operational risk management activities that are carried out to mitigate the risk of fraud and IS. Most  operational activities are result of‘learnings from the past and hence reactive in nature.  Pro-actively you continuously keep yourself abreast of information, tools and techniques by multiple means – research papers, news/features and vendor meetings, seminars on IS/Fraud etc... and based on need/maturity/applicability in your business context, you form a vision and risk register. You work towards mitigating high risk items as against trying to do everything at the same time.

 

McDonald: A large proportion of India’s rural population is unbanked, however an increasing mobile banking technology presence in India is unlocking this demographic for banks. What mobile innovations is YES Bank introducing to capture this emerging market?

 

Jain: We see mobile as an enabler for highly diversified services covering all customer segments. At one end we have potential customers in a financial inclusion bucket with ‘low end’ handsets, only GSM connectivity for granted and banking needs being absolutely low value ticket items. At the other end of the spectrum are highly evolved urban customers with high end smart phones, 3G connectivity and open to try new offerings.

 

Last year, YES BANK and Obopay India introduced a first of its kind Mobile based pre paid instrument in the Indian market on February 15, 2010. This revolutionary mobile payment service establishes a platform enabling the transfer of money using the mobile phone in a secure manner.

 

Mobile Money Services by YES BANK augments financial inclusion amongst the unbanked and under-banked consumer segments by bringing financial services to the consumer’s mobile phone and has created a financial eco-system which is inclusive, sustainable and scalable. This cutting-edge technology facilitates convenience and ease of usage in making mobile payments through mobile phones, across the country. These services are agnostic to telecom service providers apart from being able to be accessed from mobile phones of different handset manufacturers

 

McDonald: Every IT leader, particularly at your level, has a legacy they wish to be remembered for. What is yours?

 

Jain: I am into my first role as CIO and just the fourth year into being a CIO.  To that extent it is a little early for me to be thinking legacy.  However to answer the question, to me good legacy would be not one or two projects/deliverables, but leaving behind a set of people, processes and tools that help the organisation manage a fine balance the two very key, but polar objectives of the organisation, and be sensitive to adjust the equilibrium as need be with changing times. On one hand I want to have a robust, efficient and effective technology solutions, which are continually driving the costs and risks down and facilitating BAU. At the same time have a very agile and innovative business transformation centric team and institutionalised processes which ensure that technology team is driving the business transformation from the front and in many cases conceptualising new business ideas.  I think if I manage to achieve above, there will be multitudes of success stories that will form part of my legacy. On a personal front however, I would surely like to leave behind something that will make a significant impact to primary education in India.... I don’t know how and when, but that’s a dream I want to work on.


An Interview with Umesh Jain

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Insurers look beyond Facebook for social media leverage
Byline: James Mitchell, FST Media

Hang Seng opens ‘iPoint’ outlet in MTR station
Byline: James Mitchell, FST Media

Partnerships to drive tech innovation in Myanmar
Byline: James Mitchell, FST Media

Health insurers first to benefit from wearable technology
Byline: Jessica Fell, FST Media

BOCHK launches the first Voice Navigation ATM in Hong Kong
Byline: James Mitchell, FST Media

Social Media: Asia Pacific banks lead the way
Byline: James Mitchell, FST Media

Financial services movers and shakers: Australia monthly wrap
Byline: Jessica Fell, FST Media

Financial services movers and shakers: Asia monthly wrap
Byline: James Mitchell, FST Media

FST MEDIA EXCLUSIVE: Understanding silences and business skills critical for aspiring CIOs
Byline: James Mitchell, FST Media

Financial services movers and shakers: New Zealand monthly wrap
Byline: Jessica Fell, FST Media

FST MEDIA EXCLUSIVE: Business savvy will land you the top tech job, say financial services CIOs
Byline: Jessica Fell, FST Media

Asian banks top social media rankings
Byline: James Mitchell, FST Media

BPI beats DBS, ANZ in social media ratings
Byline: James Mitchell, FST Media

Facebook Graph Search triggers bank security re-think
Byline: Jessica Fell, FST Media

Big four voted among world’s best in social media
Byline: Jessica Fell, FST Media

FST MEDIA EXCLUSIVE: Suncorp launches new banking website
Byline: Jessica Fell, FST Media

Banks must act swiftly to monetise virtual currency
Byline: Jessica Fell, FST Media

Cloud adoption within Asia financial services sector lagging globally: Analysts
Byline: By Kelly Mills, FST Media

Consumer analytics the upshot of a digital wallet strategy
Byline: Kelly Mills, FST Media

Banks’ digital wallets are just competitive hype
Byline: Jessica Fell, FST Media

Financial services movers and shakers: Australia monthly wrap
Byline: Natasha David, FST Media

Financial services movers and shakers: Asia monthly wrap
Byline: Natasha David, FST Media

Financial services movers and shakers: New Zealand monthly wrap
Byline: Natasha David, FST Media

Multi-channel still a challenge for banks
Byline: Jessica Fell, FST Media

Social engineering failsafe for bank hacking: Mitnick
Byline: Jessica Fell, FST Media

Member engagement critical to super fund survival
Byline: Jessica Fell, FST Media

“Lay Off!” – Costello to Federal Government
Byline: Jessica Fell, FST Media

Financial services movers and shakers: Australia monthly wrap
Byline: Jessica Fell, FST Media

Financial services movers and shakers: New Zealand monthly wrap
Byline: Jessica Fell, FST Media

Financial services movers and shakers: Asian monthly wrap
Byline: Mieke Buchan, FST Media

EXCLUSIVE: CIO redundancy the latest in Perpetual’s job cuts
Byline: Jessica Fell, FST Media

Kiwibank's tech team re-shuffled ahead of core strategy overhaul
Byline: Jessica Fell, FST Media

Asia skills shortage hindering mobile uptake
Byline: Mieke Buchan, FST Media

Financial services divided on roadmap for big data
Byline: Jessica Fell, FST Media

Financial services movers and shakers: Asia monthly wrap
Byline: Matthew Sainsbury, FST Media

Financial services movers and shakers: New Zealand monthly wrap
Byline: Jessica Fell, FST Media

Financial services movers and shakers: Australia monthly wrap
Byline: Jessica Fell, FST Media

Sam Plowman exits NAB; Antony Cahill steps into role of Executive General Manager, Digital and Direct Banking
Byline: Natasha David, FST Media

Citi’s new website a step towards ‘holy grail’
Byline: Jessica Fell, FST Media

Financial services movers and shakers: Asia monthly wrap
Byline: Matthew Sainsbury, FST Media

Financial services movers and shakers: New Zealand monthly wrap
Byline: Jessica Fell, FST Media

Financial services movers and shakers: Australia monthly wrap
Byline: Jessica Fell, FST Media

IT background unnecessary for NAB’s new tech chief
Byline: Jessica Fell, FST Media

Banking biometrics no guarantee of privacy
Byline: Jessica Fell, FST Media

Financial services movers and shakers: Asia monthly wrap
Byline: Matthew Sainsbury, FST Media

Banks to be muscled out of personal financial management market: Analyst
Byline: Jessica Fell, FST Media

Financial services movers and shakers: Australia monthly wrap
Byline: Jessica Fell, FST Media

Financial services movers and shakers: New Zealand monthly wrap
Byline: Jessica Fell, FST Media

Standard Chartered gets a MoVe on combating banking skills shortage
Byline: Matthew Sainsbury, FST Media

Analyst: Financial services CIOs need not fear rising CMO
Byline: Matthew Sainsbury, FST Media

EXCLUSIVE: ANZ leapfrogs the competition with mobile banking first
Byline: Jessica Fell, FST Media

AMP launches iPad app to boost engagement
Byline: Jessica Fell, FST Media

Citi redefines the global ATM experience
Byline: Matthew Sainsbury, FST Media

Financial services movers and shakers: Australia monthly wrap
Byline: Jessica Fell, FST Media

Financial services movers and shakers: Asia monthly wrap
Byline: Matthew Sainsbury, FST Media

Financial services movers and shakers: New Zealand monthly wrap
Byline: Jessica Fell, FST Media

Financial services tech predictions 2013: Asia
Byline: Matthew Sainsbury, FST Media

Financial services tech predictions 2013: Australia & New Zealand
Byline: Jessica Fell, FST Media

Banks under threat from Google, Apple
Byline: Jessica Fell, FST Media

OCBC taps youth psyche with game ‘world first’
Byline: Matthew Sainsbury, FST Media

Harte, Lark redefining channel strategy for banking
Byline: Jessica Fell, FST Media

Financial services movers and shakers: Australia monthly wrap
Byline: Jessica Fell, FST Media

Banking CIOs: adapt or vanish
Byline: Jessica Fell, FST Media

Citi accelerates regional securities presence
Byline: Matthew Sainsbury, FST Media

Financial services movers and shakers: Asia monthly wrap
Byline: Matthew Sainsbury, FST Media

Financial services movers and shakers: NZ monthly wrap
Byline: Jessica Fell, FST Media

ANZ tech consolidation no threat to NZ IT jobs
Byline: Jessica Fell, FST Media

Quality trumps speed in bank customer service
Byline: Jessica Fell, FST Media

Technology the lifeline for insurance in Asia Pacific: Ovum
Byline: Matthew Sainsbury, FST Media

Standard Chartered launches ‘world-first’ dual-purpose credit card
Byline: Matthew Sainsbury, FST Media

NFC necessary but challenging for Hong Kong banks: Analyst
Byline: Matthew Sainsbury, FST Media

Budgets hinder bank tech innovation in 2013: Ovum
Byline: Jessica Fell, FST Media

Pressure mounting on technology for Asia Pacific clearing: Citi
Byline: Matthew Sainsbury, FST Media

Banks targeting the unbanked face telco threat
Byline: Matthew Sainsbury, FST Media

Mandatory online privacy breach reporting to increase banks’ cost, risk
Byline: Jessica Fell, FST Media

Customer education the key battleground for financial security in Singapore
Byline: Matthew Sainsbury, FST Media

Banking CIOs responsible for video marketing
Byline: Jessica Fell, FST Media

EXCLUSIVE: Technology trumps people in safe banking – Rogue Trader
Byline: Jessica Fell, FST Media

OCBC partners with PlayMoolah to address child financial literacy
Byline: Matthew Sainsbury, FST Media

Payments chiefs prepare for RBA challenge
Byline: Jessica Fell, FST Media

DBS branches to showcase student technology innovation
Byline: Matthew Sainsbury, FST Media

Mobile applications and data analytics shape the future for banking
Byline: Jessica Fell, FST Media

Legislation driving technology innovation in Super
Byline: Matthew Sainsbury, FST Media

Movers and shakers at ANZ
Byline: Matthew Sainsbury, FST Media

Online and mobile shaping the future for Super funds
Byline: Jessica Fell, FST Media

Making finance fun: Gamification, the new frontier of customer engagement
Byline: Matthew Sainsbury, FST Media

Artificial Intelligence leading the way for financial services technology innovation
Byline: Matthew Sainsbury, FST Media

Banking chiefs identify game-changers in financial services
Byline: Matthew Sainsbury, FST Media

IT cadet program providing dividends for Bendigo and Adelaide Bank
Byline: Matthew Sainsbury, FST Media

Technology and reputation key to navigating through market volatility: NAB
Byline: Matthew Sainsbury, FST Media

The future of the banking branch: nimble, customer-focused and stylish
Byline: Matthew Sainsbury, FST Media

Westpac launches new tablet app
Byline: Matthew Sainsbury, FST Media

Analysts positive on CBA’s bold hardware play
Byline: Matthew Sainsbury, FST Media

CBA becomes a technology vendor
Byline: Matthew Sainsbury, FST Media

Online insurance first to feel the bite of commoditisation
Byline: Matthew Sainsbury, FST Media

Innovation without focus on customer experience a ‘pointless’ exercise
Byline: Matthew Sainsbury, FST Media

Facilitating the Social Media Conversation
Byline: By Alyson Mitchell, Journalist, FS ...

Zurich appoints new Executive General Manager of SME
Byline: By Matthew Sainsbury, Senior Journ ...

Technology places CBA into top 100 global brands
Byline: By Matthew Sainsbury, Senior Journ ...

Business Intelligence key to beating competition from Google, Paypal
Byline: By Matthew Sainsbury, Senior Journ ...

Myanmar: Asia Pacific’s new financial market?
Byline: By Matthew Sainsbury, Senior Journ ...

Technology core to Narev’s Bank of the Future
Byline: By Matthew Sainsbury and Alyson Mi ...

Demystifying the Big Data hype
Byline: By Matthew Sainsbury, Senior Journ ...

Customer engagement ranks as top challenge for insurers
Byline: By FST Media

Tech chiefs to convene, share insights on trends and challenges
Byline: By FST Media

Social media key to super reinvention
Byline: By Michael Pollack, FST Media

Further Westpac job cuts likely
Byline: By Michael Pollack, FST Media

New thinking required for BYO device security
Byline: By Michael Pollack, FST Media

Leading IT executives share insights on emerging trends: Hong Kong’s Technology and Innovation – The Future of Financial Services
Byline: Michael Pollack, FST Media

Pioneer takes the plunge into social media
Byline: By Michael Pollack, FST Media

New CIO at Westpac announced: restructure a sign of the times?
Byline: By Melanie Timbrell, FST Media

Socialising banking: unravelling the complexities of engagement
Byline: By Melanie Timbrell, FST Media

CBA throws down the payments gauntlet
Byline: By Melanie Timbrell, FST Media

Innovating from within: the power of employee engagement over technology
Byline: By Melanie Timbrell, FST Media

Disconnect between IT and management revealed
Byline: By Melanie Timbrell, FST Media

Industry standards must keep pace with Cloud adoption
Byline: Melanie Timbrell, FST Media

Internal cultural shift critical to cloud success: ANZ Wealth and Westpac
Byline: Melanie Timbrell, FST Media

Tighter risk control needed for banks, says rogue trader
Byline: Melanie Timbrell, FST Media

Citigroup A/NZ appoints new head of operations and tech
Source: Chloe Herrick, CIO Australia

Study: Banks cant measure real-time risk
Source: Chris Kentouris, Bank Investment Consultant

Banking industry goes on the attack
Source: Phil Jacob, Herald Sun

ANZ annouces practice sales facility; targets growth
Source: Chris Kennedy, Money Management

BT reserved on Count bid
Source: Kate Kachor, Investor Daily

Top 35 banks on Facebook
Source: The Financial Brand

Will NFC technology drive mobile payments initiatives?
Source: Justin Bomberowitz, BostInnovation

Achieving multi-channel delivery systems ranked number one in NZ
Byline: Melanie Timbrell, FST Media

CBA boosts its super offerings with Count Financial buy
Source: Scott Murdoch, The Australian

Banks face rising online competition
Source: Chris Zappone, Sydney Morning Herald

Cloud risks outweigh benefits: ISACA
Source: Beverley Head, iTWire

Rabos Greg McAweeney takes the direct approach
Source: Peter Taylor, Herald Sun

CUA appoints new CIO from KPMG
Source: Suzanne Tindal, ZDNet Australia

Metlife only a phone call away
Source: Rachel Davis, Financial Standard

Westpac proves Azure cloudbursting
Source: Stephen Withers, iTWire

AUSTRAC spends $2.5m on Exadata upgrade
Source: Ry Crozier, iTnews

New BoQ chief executive Stuart Grimshaw says expansion has worked
Source: Andrew Fraser, The Australian

Bank of Queensland Finance rebuilds IT systems
Source: Liz Tay, iTnews

ANZ to complete NZ consolidation next year
Source: Liz Tay, iTnews

MLC announces insurance upgrades
Source: Chris Kennedy, Money Management

Suncorp chief saves praise for IT
Source: Ry Crozier, iTnews

After NAB, Barclays, Craig Bright heads to US with Citigroup
Source: Fran Foo, The Australian

Bankings switching flick
Source: Charis Palmer, Technology Spectator

European bank job bloodbath hits 67,000
Source: The Sydney Morning Herald

Technical glitch hits NAB, Westpac customers
Source: The Daily Telegraph

Commonwealth Bank promises mobile buzz
Source: Beverley Head, iT Wire

CommBank to kill legacy core next year
Source: Luke Hopewell

Commbank spends $93m to integrate Bankwest IT
Source: Liz Tay, iT news

Talent war heats up
Source: Mark Phillips, CIO Australia

IT industry braces for more market turmoil
Source: Brett Winterford, iT news

Financial markets to spend $18 billion on IT in Asia-Pacific by 2015
Source: Georgina Swan, CIO Australia

2016: All in the Cloud?
Source: Mark Phillips, CIO Australia

Treasurer called to step in on EFTPOS fees
Source: Michael Lee, ZDNet Australia

Fanning flames on the financial social media fire
Source: The Financial Brand

IIIS: Cloud brings stability to Suncorp IT
Source: Hamish Barwick, Computerworld

CIO shake-up at BT Financial and IAG
Byline: Melanie Timbrell, FST Media

Manila calling for your ANZ debts
Source: Michael Janda, ABC Online

Social media lends banks a helping hand
Source: Business Review

4 mobile trends every bank should understand
Source: Dan Wiegand, Bank Systems & Technology

NAB picks up spoils of lost Axa bid
Source: Bianca Hartge-Hazelman, The Australian Financial Review

Customers dont buy banks branding: survey
Source: Rachel Donkin, The West Australian

Narev succession points to a shift in CBA strategy
Source: Eric Johnston and Peter Ker, The Sydney Morning Herald

Bank of Melbourne aiming to walk with giants
Source: Stephen McMahon, Herald Sun

Westpac payments glitch resolved
Source: Glenda Kwek, The Sydney Morning Herald

ANZ Bank standardises software development
Source: Liz Tay, iT news

ANZ IT puts singular focus for catching up
Source: Fran Foo, The Australian

CBAs dated IT systems forced its hand, says ANZ
Source: Renai LeMay, Delimiter

ANZ bans iPad use for board members
Source: Australian Financial Review

Westpac banks on consolidation: the bank chose BMC tools to aid its transformation
Source: Jennifer Foreshew, The Australian

Westpac plans to hit rivals hard
Source: Eric Johnston, The Sydney Morning Herald

Westpac presses $70 million review button
Source: Paul McIntyre, Adnews

NAB asks want an ATM in your loungeroom?
Source: Finextra

Our peers had outperformed us: NAB
Byline: Melanie Timbrell, FST Media




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