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Interview with Peter Dalton, CIO of ANZ Bank

By FST Media, 13 May 2008

FST Media: As ANZ's CIO since late 2006, you have inherited the bank’s offshoring subculture that has seen approximately 1,000 positions offshored to Bangalore, India, in the last two years. Can you explain the inspiration behind ANZ's offshoring initiatives and whether we are likely to see other areas within your division offshored in the next 12 to 18 months?


DALTON: ANZ is a global company and choosing locations overseas for some of our functions is appropriate for us, provided that jobs that ANZ has in Australia and New Zealand are growing, which they are in all cases. Our campus in Bangalore, which is a wholly-owned part of ANZ’s organisation, helps us take advantage of the fact that Bangalore has become a global technology hub, particularly for the banking and finance industry. Also, India produces a large number of very skilled IT graduates each year, many of them with two degrees or more. 


Obviously there are also cost advantages for us in doing this, but it’s a combination of these things that we feel makes it a compelling reason behind our program over the last few years. You also need to remember that we have had technology functions in India for over 17 years, so it’s not something that’s recent. Today, we’ve got about a third of our technology staff in Australia, a bit under a third in New Zealand, and about a third in Bangalore. Regarding your question about the future, we believe that’s about the right balance for ANZ's technology operations for the foreseeable future.


FST MEDIA: What stage is ANZ at with regards to meeting the Federal Government’s AML/CTF legislation and are you able to approximate how much the compliance initiative will cost?


DALTON: ANZ is well advanced in defining and planning the delivery of the components of our anti-money laundering program, in order to make sure that we comply with the legislation. 


* To date, we have put in place updated policies and processes which cover ANZ’s global businesses and are currently rolling out awareness and compliance training for more than 18,000 staff over the next six months.
* ANZ expects the implementation of programs and systems to meet the new AML obligations to cost more than $66 million over the next three years.


FST MEDIA: You were quoted saying that one of ANZ’s largest implementations will be the phasing out of ANZ's ageing personal computer-based cash management system and replacing it with internet technologies that mirror your personal banking portal. What kinds of benchmarks are typically relied on to ensure a project of this magnitude is on time and on budget?


DALTON: ANZ has an organisation-wide approach to our project management and it’s based on industry best-practice frameworks that covers things like project governance, the methodology we use, the reporting, etc. The governance framework that sits within this structure contains a series of controls to ensure that we’re doing the right things in the right way to deliver the intended benefits. These controls include the funding of projects on a phased basis, so we don’t give the project all the funding upfront. We release funding for example for the design phase and then ask them to come back and request funding for the build phase, etc. We also conduct regular reviews by independent parties of projects on their progress; how they’re going against their plan and we have an internal area, operations and technology risk, to help surface project issues and help projects with challenging problems. We also want to take regular reporting on the cost of projects against budget, time and of the benefits, and we have fairly comprehensive reporting on the risks and issues associated with projects so that they’re all well-known and well-understood. Finally, we make sure that we have a steering committee comprising of six members of ANZ senior management to really guide the project – to look at its current status, plans, its risks and issues. ANZ’s CEO, Mike Smith, outlined his vision for technology to be a core source of advantage for ANZ in December 2007 and we have since taken steps in that direction. We have undertaken a program of simplification and we are focused on building the capabilities that will underpin ANZ's goal of becoming a super regional bank. Over recent years ANZ has already replaced all if its original in-house systems with vendor-based packages and therefore we have no "burning platform" in regard to core systems.


ANZ has some of the most stable systems of any bank in Australia having achieved a reduction of more than 30 per cent per year over the last three years in high-impact incidents that affect staff and customers.


FST MEDIA: What do you identify to be the three most critical technology trends likely to impact the financial services sector within the next 12 months?


DALTON: There are many trends likely to impact banking and finance services within the next 12 months, however there is one in particular that we believe stands out – we call it the consumerisation of computing. Some of the research that we’ve done says that more households are connected to broadband than ever in Australia and that the computers are moving out of the study, or the work environment, to become the centre of the family home and entertainment. Australia has more than 15 million active internet users from either home or work, or both. The interesting thing from our perspective is that in the younger demographics, the internet exceeded TV viewing in 2007. Just think about that for a minute. It’s a fairly substantial change in the way people are behaving at home. The important thing for banks is that banking is the second most common internet activity behind looking at news, sports, weather, etc. Bill payments is the third most popular internet banking activity, so we believe that this trend will have the greatest impact on the financial services sector within the next 18 months or so.


FST MEDIA: What are your thoughts with regards to mobile banking solutions, particularly the challenges and the maturity of the solutions that are currently on offer?


DALTON: We look fairly closely at the role of technology, such as mobile phones, can play in delivering convenient and more importantly secure banking solutions for our customers. With 2.7 billion mobile phones users around the world we also see a huge opportunity in the mobile phone banking market and have built on our success in New Zealand by launching mobile banking in Australia and exploring other opportunities across Asia.


FST MEDIA: You were among the first wave of CIOs to embrace Green IT, having moved to switch off the screensaver function on 31,000 PCs. This not only reduced ANZ's annual electricity bill by some 4 per cent but also provided a quick win for the environment. Was this a one-off consideration for the environment, or is there room within ANZ and the broader IT sector to support more eco-friendly initiatives?


DALTON: Our screensaver initiative built on some existing measures implemented by ANZ as part of our overall commitment to reduce our environmental footprint, and our impact on climate change. A couple of other initiatives we’ve done already include converting all of our Australian leased computer screens from the older CRT screens to liquid crystal displays –- we save up to 50 per cent energy use as well. We introduced PC Snoozer, which actually switches our PCs off automatically if people don’t remember to do it overnight and before weekends and we are actively looking at much greater use of vide


Interview with Peter Dalton, CIO of ANZ Bank

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NAB names David Boyle new CIO
Byline: Adrian Barclay, FST Media

Key takeaways from FST Media's Melbourne superannuation conference
Byline: Adrian Barclay, FST Media

Bank branches undergo a digital facelift
Byline: Jamie Pericleous, FST Media

EXCLUSIVE: Smartpay launches mobile payments terminal
Byline: Adrian Barclay, FST Media

Movers and shakers: Australia monthly wrap
Byline: Adrian Barclay, FST Media

EXCLUSIVE: Illawarra Credit Union launches Moneytree banking app
Byline: Adrian Barclay and Rimin Dutt, FST ...

Movers and shakers: New Zealand monthly wrap
Byline: Adrian Barclay, FST Media

Financial System Inquiry to add stability through IT, analytics, say analysts
Byline: Adrian Barclay, FST Media

Movers and shakers: Asia monthly wrap
Byline: Jamie Pericleous, FST Media

NAB appoints new customer services executive
Byline: Adrian Barclay, FST Media

Cloud delivery models reach breakthrough for industry, regulators
Byline: Adrian Barclay and Jamie Pericleou ...

IT consolidation and analytics will help fight fraud, says Richard Moore of DBS
Byline: Jamie Pericleous, FST Media

Convergence and big data the game changers
Byline: Jamie Pericleous, FST Media

Social banking flies under radar as mobile dominates
Byline: Jamie Pericleous, FST Media

Mobile banking's future lies in emotions
Byline: Adrian Barclay, FST Media

Westpac preps technology for Asia expansion
Byline: Adrian Barclay and Rimin Dutt, FST ...

Movers and shakers: Australia monthly wrap
Byline: Adrian Barclay, FST Media

Movers and shakers: Asia monthly wrap
Byline: Adrian Barclay, FST Media

Movers and shakers: New Zealand monthly wrap
Byline: Adrian Barclay, FST Media

Will CommBank's latest NFC play make cash-happy customers sticky?
Byline: Adrian Barclay, FST Media

Australian banks push peer-to-peer mobile payments
Byline: Adrian Barclay, FST Media

Analysts warn BYOD for the sake of devices is a pitfall
Byline: Adrian Barclay, FST Media

Simon Andrews appointed new COO of ING Direct Australia
Byline: Adrian Barclay, FST Media

TSM NZ to launch mobile wallet next year
Byline: Adrian Barclay, FST Media

Multi-channel delivery capability top IT priority for Asian banks: FST Media poll
Byline: Rimin Dutt, FST Media

Innovation with core banking systems a constant challenge: analysts
Byline: Adrian Barclay, FST Media

Banking competition blown open by off the shelf systems
Byline: Adrian Barclay, FST Media

Movers and shakers: Australia monthly wrap
Byline: Adrian Barclay, FST Media

Multi-channel delivery will be number one priority in 2014: FST Media Live Poll
Byline: Adrian Barclay, FST Media

Movers and shakers: Asia monthly wrap
Byline: Rmiin Dutt, FST Media

Movers and shakers: New Zealand monthly wrap
Byline: Adrian Barclay, FST Media

Banks emphasise simplicity and flexibility for new payment plays: FST Media panel
Byline: Rimin Dutt, FST Media

Banks welcome new cloud regulation in Philippines but may be slow to move
Byline: James Mitchell, FST Media

BNZ turns smart devices into mobile payment machines
Byline: Adrian Barclay, FST Media

Bankwest head of innovation leaves
Byline: Rimin Dutt, FST Media

Coles yet to make decision on banking licence, says senior exec
Byline: Rimin Dutt, FST Media

Digital wallet key investment priority for banks, but customers still reach for credit card: FST Media poll
Byline: James Mitchell, FST Media

Growing customer expectations drive transformation in mobile payments: FST Media poll
Byline: James Mitchell, FST Media

RMB spurs innovation in cross-border settlements
Byline: James Mitchell, FST Media

BNZ previews contactless mobile payments app
Byline: Rimin Dutt, FST Media

FST Media Exclusive: Westpac to launch mobile banking across seven Pacific nations in Q4
Byline: James Mitchell, FST Media

New Payments Platform to conduct technology tender next year
Byline: Rimin Dutt, FST Media

NAB CIO Denis McGee to step down
Byline: Rimin Dutt, FST Media

China bank tech to grow rapidly: analysts
Byline: James Mitchell, FST Media

Financial services movers and shakers: Asia monthly wrap
Byline: James Mitchell, FST Media

China CITIC Bank International launches mobile app
Byline: James Mitchell, FST Media

Financial services movers and shakers: New Zealand monthly wrap
Byline: Jessica Fell, FST Media

Financial services movers and shakers: Australia monthly wrap
Byline: Jessica Fell, FST Media

'Holy grail': CIOs share innovations yet to be delivered in financial services
Byline: James Mitchell, FST Media

Analysis: Facebook moves into mobile payments
Byline: James Mitchell and Jessica Fell, F ...

Watching brief: Five banking innovation trends flying under the radar
Byline: Jessica Fell, FST Media

Wearable tech: too early to tell for banks
Byline: James Mitchell, FST Media

Bank Mandiri sets record with new ATMs
Byline: James Mitchell, FST Media

Insurers look beyond Facebook for social media leverage
Byline: James Mitchell, FST Media

Hang Seng opens ‘iPoint’ outlet in MTR station
Byline: James Mitchell, FST Media

Partnerships to drive tech innovation in Myanmar
Byline: James Mitchell, FST Media

Health insurers first to benefit from wearable technology
Byline: Jessica Fell, FST Media

BOCHK launches the first Voice Navigation ATM in Hong Kong
Byline: James Mitchell, FST Media

Social Media: Asia Pacific banks lead the way
Byline: James Mitchell, FST Media

Financial services movers and shakers: Australia monthly wrap
Byline: Jessica Fell, FST Media

Financial services movers and shakers: Asia monthly wrap
Byline: James Mitchell, FST Media

FST MEDIA EXCLUSIVE: Understanding silences and business skills critical for aspiring CIOs
Byline: James Mitchell, FST Media

Financial services movers and shakers: New Zealand monthly wrap
Byline: Jessica Fell, FST Media

FST MEDIA EXCLUSIVE: Business savvy will land you the top tech job, say financial services CIOs
Byline: Jessica Fell, FST Media

Asian banks top social media rankings
Byline: James Mitchell, FST Media

BPI beats DBS, ANZ in social media ratings
Byline: James Mitchell, FST Media

Facebook Graph Search triggers bank security re-think
Byline: Jessica Fell, FST Media

Big four voted among world’s best in social media
Byline: Jessica Fell, FST Media

FST MEDIA EXCLUSIVE: Suncorp launches new banking website
Byline: Jessica Fell, FST Media

Banks must act swiftly to monetise virtual currency
Byline: Jessica Fell, FST Media

Cloud adoption within Asia financial services sector lagging globally: Analysts
Byline: By Kelly Mills, FST Media

Consumer analytics the upshot of a digital wallet strategy
Byline: Kelly Mills, FST Media

Banks’ digital wallets are just competitive hype
Byline: Jessica Fell, FST Media

Financial services movers and shakers: Australia monthly wrap
Byline: Natasha David, FST Media

Financial services movers and shakers: Asia monthly wrap
Byline: Natasha David, FST Media

Financial services movers and shakers: New Zealand monthly wrap
Byline: Natasha David, FST Media

Multi-channel still a challenge for banks
Byline: Jessica Fell, FST Media

Social engineering failsafe for bank hacking: Mitnick
Byline: Jessica Fell, FST Media

Member engagement critical to super fund survival
Byline: Jessica Fell, FST Media

“Lay Off!” – Costello to Federal Government
Byline: Jessica Fell, FST Media

Financial services movers and shakers: Australia monthly wrap
Byline: Jessica Fell, FST Media

Financial services movers and shakers: New Zealand monthly wrap
Byline: Jessica Fell, FST Media

Financial services movers and shakers: Asian monthly wrap
Byline: Mieke Buchan, FST Media

EXCLUSIVE: CIO redundancy the latest in Perpetual’s job cuts
Byline: Jessica Fell, FST Media

Kiwibank's tech team re-shuffled ahead of core strategy overhaul
Byline: Jessica Fell, FST Media

Asia skills shortage hindering mobile uptake
Byline: Mieke Buchan, FST Media

Financial services divided on roadmap for big data
Byline: Jessica Fell, FST Media

Financial services movers and shakers: Asia monthly wrap
Byline: Matthew Sainsbury, FST Media

Financial services movers and shakers: New Zealand monthly wrap
Byline: Jessica Fell, FST Media

Financial services movers and shakers: Australia monthly wrap
Byline: Jessica Fell, FST Media

Sam Plowman exits NAB; Antony Cahill steps into role of Executive General Manager, Digital and Direct Banking
Byline: Natasha David, FST Media

Citi’s new website a step towards ‘holy grail’
Byline: Jessica Fell, FST Media

Financial services movers and shakers: Asia monthly wrap
Byline: Matthew Sainsbury, FST Media

Financial services movers and shakers: New Zealand monthly wrap
Byline: Jessica Fell, FST Media

Financial services movers and shakers: Australia monthly wrap
Byline: Jessica Fell, FST Media

IT background unnecessary for NAB’s new tech chief
Byline: Jessica Fell, FST Media

Banking biometrics no guarantee of privacy
Byline: Jessica Fell, FST Media

Financial services movers and shakers: Asia monthly wrap
Byline: Matthew Sainsbury, FST Media

Banks to be muscled out of personal financial management market: Analyst
Byline: Jessica Fell, FST Media

Financial services movers and shakers: Australia monthly wrap
Byline: Jessica Fell, FST Media

Financial services movers and shakers: New Zealand monthly wrap
Byline: Jessica Fell, FST Media

Standard Chartered gets a MoVe on combating banking skills shortage
Byline: Matthew Sainsbury, FST Media

Analyst: Financial services CIOs need not fear rising CMO
Byline: Matthew Sainsbury, FST Media

EXCLUSIVE: ANZ leapfrogs the competition with mobile banking first
Byline: Jessica Fell, FST Media

AMP launches iPad app to boost engagement
Byline: Jessica Fell, FST Media

Citi redefines the global ATM experience
Byline: Matthew Sainsbury, FST Media

Financial services movers and shakers: Australia monthly wrap
Byline: Jessica Fell, FST Media

Financial services movers and shakers: Asia monthly wrap
Byline: Matthew Sainsbury, FST Media

Financial services movers and shakers: New Zealand monthly wrap
Byline: Jessica Fell, FST Media

Financial services tech predictions 2013: Asia
Byline: Matthew Sainsbury, FST Media

Financial services tech predictions 2013: Australia & New Zealand
Byline: Jessica Fell, FST Media

Banks under threat from Google, Apple
Byline: Jessica Fell, FST Media

OCBC taps youth psyche with game ‘world first’
Byline: Matthew Sainsbury, FST Media

Harte, Lark redefining channel strategy for banking
Byline: Jessica Fell, FST Media

Financial services movers and shakers: Australia monthly wrap
Byline: Jessica Fell, FST Media

Banking CIOs: adapt or vanish
Byline: Jessica Fell, FST Media

Citi accelerates regional securities presence
Byline: Matthew Sainsbury, FST Media

Financial services movers and shakers: Asia monthly wrap
Byline: Matthew Sainsbury, FST Media

Financial services movers and shakers: NZ monthly wrap
Byline: Jessica Fell, FST Media

ANZ tech consolidation no threat to NZ IT jobs
Byline: Jessica Fell, FST Media

Quality trumps speed in bank customer service
Byline: Jessica Fell, FST Media

Technology the lifeline for insurance in Asia Pacific: Ovum
Byline: Matthew Sainsbury, FST Media

Standard Chartered launches ‘world-first’ dual-purpose credit card
Byline: Matthew Sainsbury, FST Media

NFC necessary but challenging for Hong Kong banks: Analyst
Byline: Matthew Sainsbury, FST Media

Budgets hinder bank tech innovation in 2013: Ovum
Byline: Jessica Fell, FST Media

Pressure mounting on technology for Asia Pacific clearing: Citi
Byline: Matthew Sainsbury, FST Media

Banks targeting the unbanked face telco threat
Byline: Matthew Sainsbury, FST Media

Mandatory online privacy breach reporting to increase banks’ cost, risk
Byline: Jessica Fell, FST Media

Customer education the key battleground for financial security in Singapore
Byline: Matthew Sainsbury, FST Media

Banking CIOs responsible for video marketing
Byline: Jessica Fell, FST Media

EXCLUSIVE: Technology trumps people in safe banking – Rogue Trader
Byline: Jessica Fell, FST Media

OCBC partners with PlayMoolah to address child financial literacy
Byline: Matthew Sainsbury, FST Media

Payments chiefs prepare for RBA challenge
Byline: Jessica Fell, FST Media

DBS branches to showcase student technology innovation
Byline: Matthew Sainsbury, FST Media

Mobile applications and data analytics shape the future for banking
Byline: Jessica Fell, FST Media

Legislation driving technology innovation in Super
Byline: Matthew Sainsbury, FST Media

Movers and shakers at ANZ
Byline: Matthew Sainsbury, FST Media

Online and mobile shaping the future for Super funds
Byline: Jessica Fell, FST Media

Making finance fun: Gamification, the new frontier of customer engagement
Byline: Matthew Sainsbury, FST Media

Artificial Intelligence leading the way for financial services technology innovation
Byline: Matthew Sainsbury, FST Media

Banking chiefs identify game-changers in financial services
Byline: Matthew Sainsbury, FST Media

IT cadet program providing dividends for Bendigo and Adelaide Bank
Byline: Matthew Sainsbury, FST Media

Technology and reputation key to navigating through market volatility: NAB
Byline: Matthew Sainsbury, FST Media

The future of the banking branch: nimble, customer-focused and stylish
Byline: Matthew Sainsbury, FST Media

Westpac launches new tablet app
Byline: Matthew Sainsbury, FST Media

Analysts positive on CBA’s bold hardware play
Byline: Matthew Sainsbury, FST Media

CBA becomes a technology vendor
Byline: Matthew Sainsbury, FST Media

Online insurance first to feel the bite of commoditisation
Byline: Matthew Sainsbury, FST Media

Innovation without focus on customer experience a ‘pointless’ exercise
Byline: Matthew Sainsbury, FST Media

Facilitating the Social Media Conversation
Byline: By Alyson Mitchell, Journalist, FS ...

Zurich appoints new Executive General Manager of SME
Byline: By Matthew Sainsbury, Senior Journ ...

Technology places CBA into top 100 global brands
Byline: By Matthew Sainsbury, Senior Journ ...

Business Intelligence key to beating competition from Google, Paypal
Byline: By Matthew Sainsbury, Senior Journ ...

Myanmar: Asia Pacific’s new financial market?
Byline: By Matthew Sainsbury, Senior Journ ...

Technology core to Narev’s Bank of the Future
Byline: By Matthew Sainsbury and Alyson Mi ...

Demystifying the Big Data hype
Byline: By Matthew Sainsbury, Senior Journ ...

Visa drops card processor after breach
Source: The Sydney Morning Herald

CBA makes it easier for businesses over Easter
Source: East & Partners

Mobility, BI top priorities for ANZ CIOs: Gartner
Source: Hamish Barwick, CIO Australia

Change makes Teachers largest mutual bank
Source: Eric Johnston, The Sydney Morning Herald

MLC MasterKey Business Super upgrades clearing house
Source: Rachel Davis, Financial Standard

DBS to test Indonesian openness with $7.2 bln takeover
Source: Saeed Azhar and Neil Chatterjee, Reuters

CIMB agrees to buy certain RBS businesses in Asia-Pacific
Source: Anette Jonsson, FinanceAsia

HKEx to invest HK$3b on platform upgrade
Source: Oswald Chen, China Daily

HSBC Singapore axes over 100 jobs
Source: The Jakarta Post

Asia-Pacific corporates boost utilization of HSBCnet mobile service
Source: Mridula Sudharsan, The Asset

Maybank Singapore launches Manchester United Platinum Visa cards
Source: Tengku Noor Shamsiah Tengku Abdullah, Bernama

OCBC launches “Pay Any Card” service
Source: Thomas Zink, Banking & Payments Asia

Bank Negara Indonesia taps voice biometrics for password resets
Source: Finextra

Metrobank Card implements FICO solution to combat fraud
Source: Meghna Mukerjee, Banking & Payments Asia

AMP spends $87m more on IT
Source: Liz Tay, itnews

Security breach risk for Kiwi cardholders
Source: Lois Cairns, stuff.co.nz

Paymark, phone firms introduce mobile pay
Source: Tom Pullar-Strecker, stuff.co.nz

The little bank that could
Source: Rob Stock, Dominion Post

ATM scam at $1m and rising
Source: Nicholas Jones, NZ Herald

Money transactions to become quicker
Source: Tom Pullar-Strecker, stuff.co.nz

Visa drops ‘Global Payments’ credit card processor
Source: Time

Five things you need to know about Near-Field Communications
Source: Lauren Brousell, CIO NZ

7 habits of innovative IT leaders
Source: Rob Preston, InformationWeek

Asia-Pacific corporates boost utilisation of of HSBCnet mobile service
Source: Mridula Sudharsan, The Asset

NAB creating best practices for vetting Cloud providers
Source: John Adams, Information Management

ANZ sets its sights on Burma
Source: Asian Banking & Finance

Sutton ditches CBA in favour of BoQ
Source: Russell Quinn, PerthNow

Ignore Big Data at your peril: Deloitte
Source: Diana Nguyen, Computerworld Australia

Cybercrime a growing risk for FS firms – PwC survey
Source: Finextra

Banking via mobile phone to become the norm
Source: George Liondis, Australian Financial Review

Pay your credit card bills with OCBCs pay any card service
Source: Singapore Business Review

J.P. Morgan Asia chief exits
Source: Alison Tudor, The Wall Street Journal

JPM expands reach of mobile banking platform
Source: The Asset

Citi Private Bank names Sameer Kaul as India boss
Source: Rupert Walker, Finance Asia

Citibank Singapore launches instant online installment loans
Source: Melissa Aw, Yahoo!Finance Singapore

BNP Paribas launches Cortex FX electronic trading platform
Source: Oliver Jones, The Asset

The best iPad banking apps
Source: Olivia LaBarre & Bryan Yurcan, Bank Systems & Technology

HSBC staying in Kingdom
Source: Seetalavajit Sabayjai, The Nation

ATM scam escalates
Source: Sarah Harvey, stuff.co.nz

ASB brings back three ex-staffers as executives; one as CFO, and two to newly created positions
Source: Gareth Vaughan, interest.co.nz

Rabobank appoints new chairman, director
Source: Roeland Van Den Bergh, stuff.co.nz

Westpac tech chief comes out swinging
Source: Paul Smith, The Australian Financial Review

Checking a bank balance on your phone, no log-in needed
Source: Ann Carrns, The New York Times

NZ ready for mobile and NFC payments, says MasterCard
Source: CIO New Zealand

Mobile banking pays small merchants
Source: Source: Jessica Gardner, The Australian Financial Review

Banks’ payments ‘pay day’ under threat: report
Source: Australian Banking & Finance

The CIO transformation challenge
Source: Kevin Noonan, Technology Spectator

Harnessing enterprise social networks
Source: Rebecca Merrett, CIO Australia

Exclusive video interview with Standard Chartereds Global Head of Channels Technology
Source: FST Media

NAB bolsters payments systems
Source: Liz Tay, itnews

Customer engagement ranks as top challenge for insurers
Byline: By FST Media

Tech chiefs to convene, share insights on trends and challenges
Byline: By FST Media

Social media key to super reinvention
Byline: By Michael Pollack, FST Media

Further Westpac job cuts likely
Byline: By Michael Pollack, FST Media

New thinking required for BYO device security
Byline: By Michael Pollack, FST Media

Leading IT executives share insights on emerging trends: Hong Kong’s Technology and Innovation – The Future of Financial Services
Byline: Michael Pollack, FST Media

Pioneer takes the plunge into social media
Byline: By Michael Pollack, FST Media

New CIO at Westpac announced: restructure a sign of the times?
Byline: By Melanie Timbrell, FST Media

Socialising banking: unravelling the complexities of engagement
Byline: By Melanie Timbrell, FST Media

CBA throws down the payments gauntlet
Byline: By Melanie Timbrell, FST Media

Innovating from within: the power of employee engagement over technology
Byline: By Melanie Timbrell, FST Media

Disconnect between IT and management revealed
Byline: By Melanie Timbrell, FST Media

Industry standards must keep pace with Cloud adoption
Byline: Melanie Timbrell, FST Media

Internal cultural shift critical to cloud success: ANZ Wealth and Westpac
Byline: Melanie Timbrell, FST Media

Tighter risk control needed for banks, says rogue trader
Byline: Melanie Timbrell, FST Media

Achieving multi-channel delivery systems ranked number one in NZ
Byline: Melanie Timbrell, FST Media

CIO shake-up at BT Financial and IAG
Byline: Melanie Timbrell, FST Media

Our peers had outperformed us: NAB
Byline: Melanie Timbrell, FST Media




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