Future of Financial Services, Auckland 2021 – Agenda
- Reflections on structural changes impacting NZ’s financial services landscape
- Uncovering how technology and innovation form the backbone of NZ’s crisis recovery
- What is financial services’ role in growing the nation’s digital & Open Data economy?
- How to influence cultural change and get top management support to promote broadscale adoption and consumption of analytics
- Heralding a ‘future of work’ incorporating more analytics across the enterprise
- How ASB is building out ‘big data’ & leveraging analytics to drive real business impact
- Building an enabled and connected workforce that can do great work from anywhere
- Redefining how you sell, enable employees and serve customers
- Taking a thoughtful approach to safety, security and privacy for workers everywhere
- Overcoming legacy constraints, keeping pace with economy-wide digital acceleration
- COVID-19 – disruption or impetus to digital transformation?
- How strategic collaboration and partnerships can propel growth and recovery
- Fast-tracking digital innovation in a ‘new normal’
- Delivering stable, secure, scalable and innovative services at speed that delight and satisfy customers and unleashes the skills potential of teams
- Harnessing the value of contextual information and turning insights into action-oriented servicing
- Unlocking proactive, adaptative and resilient operations, intelligent processing and embedded preventative controls to meet changing regulatory expectations
- Striking the perfect balance between high-touch engagement and digital self-service
- Keeping a strategic focus to deliver timely, relevant and personalised customer experiences
- Insights and automation – the “secret sauce” to exceptional CX?
- The value of customer satisfaction and retention to long-term profitability, economy-wide
- Yet, inconsistent and impersonal customer interactions cause people to shop elsewhere
- Why many firms fall short of implementing true “customer centricity” despite having the necessary information to delight customers and keep them from defecting
- Has COVID changed bank distribution models forever?
- Impacts of emerging industry trends on digital and cloud investment
- Does the human touch still matter in banking?
- Making the most of your technology, data, people, and culture
- Innovating and executing at speed
- Keeping ahead in a changing world
- Unpacking Westpac’s engineering journey to deliver secure, reliable banking services
- Technology challenges in meeting rising customer expectations
- How are engineering practices set to evolve over 2021?
- The pace of regulatory change is not slowing down
- The cost of implementing compliance and risk mitigation has consumed significant discretionary funding
- Emerging concept of compliance excellence to drive lower costs and greater efficiency to implement, monitor and manage regulatory compliance
- Leveraging agility and cloud-based digital platform with API integrations as a competitive advantage
- Harnessing data, forging partnerships to find new value-creation opportunities in a digital ecosystem
- Tower’s roadmap to serving insurance customers better with exceptional digital CX
- Adding a last line in your defence in depth cyber strategy – focused on getting business back to operational status in the wake of a breach
- Threats from rogue administrators and human errors; preventing data loss or encryption via cyber breach
- How Pure's unique SafeMode capabilities can augment existing backup solutions and investments, including high-value applications and databases, and Mainframe systems
- Establishing a continuous improvement culture through consistent business processes for effective organisation-wide collaboration
- Leveraging process automation to streamline and optimise business operations to become more customer-centric
- Enabling change management to align processes to the customer need and deliver a superior customer experience
- How Covid-19 accelerated industry disruption
- Market shock: how did investors and those new-to- investing react to the impact of Covid-19?
- How Hatch is capitalising on the opportunity and leveraging technology to educate, empower and engage Kiwis
- Leveraging digital tools to ensure strong levels of communication, both internal and customer-facing
- Creating a comprehensive data strategy to facilitate seamless and tailored customer experiences
- Taking the lessons learned from the pandemic to shape a strong digital roadmap
- Unpacking the evolution of digital channels and disruption of the banking business model
- Kotak Mahindra Bank’s journey leveraging digital channels, enhancing convenience with conversational banking
- Reaping the full benefits of Open Banking as APIs reshape financial services
