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  1. FST Media
  2. Events
  3. Auckland
  4. Future of Financial Services, Auckland 2021
  5. Agenda

Future of Financial Services, Auckland 2021 – Agenda

  • Wednesday, 24th March
  • Thursday, 25th March
09:00
Chairperson's Welcome Remarks
  • Liam DannBusiness Editor-at-LargeNZ Herald
09:05
Ministerial Opening Address - Thriving in a Brave New World
  • Hon Dr David ClarkMinister of Commerce and Consumer Affairs, Minister for the Digital Economy and Communications, Minister for State Owned Enterprises and Minister of StatisticsNew Zealand Parliament
  • Reflections on structural changes impacting NZ’s financial services landscape
  • Uncovering how technology and innovation form the backbone of NZ’s crisis recovery
  • What is financial services’ role in growing the nation’s digital & Open Data economy?
09:15
Analytics Transformation in Financial Services for the Digital Decade
  • Anthony BrandaChief Data and Analytics OfficerASB
  • How to influence cultural change and get top management support to promote broadscale adoption and consumption of analytics
  • Heralding a ‘future of work’ incorporating more analytics across the enterprise
  • How ASB is building out ‘big data’ & leveraging analytics to drive real business impact
09:45
Building Forward with Confidence
  • Gary J. SorrentinoGlobal Deputy CIOZoom
  • Building an enabled and connected workforce that can do great work from anywhere
  • Redefining how you sell, enable employees and serve customers
  • Taking a thoughtful approach to safety, security and privacy for workers everywhere
10:10
IT & Digital Leaders' Panel
  • Anna TarasoffHead of Platforms & InnovationSouthern Cross Health Society
  • Julian DownsGeneral Manager TechnologyTSB New Zealand
  • Paul FranksDirector, Financial ServicesSAS
  • Rebecca LeeGM Retail Operations and PerformanceKiwibank
  • Stephanie CreasyGeneral Manager Delivery - Retail & WealthANZ NZ
  • Overcoming legacy constraints, keeping pace with economy-wide digital acceleration
  • COVID-19 – disruption or impetus to digital transformation?
  • How strategic collaboration and partnerships can propel growth and recovery
  • Fast-tracking digital innovation in a ‘new normal’
10:50
The Next Frontier in Financial Services – How to Modernise and Industrialise Value Chains
  • Elisha HarringtonInnovation Evangelist, Chief Innovation OfficeServiceNow
  • Delivering stable, secure, scalable and innovative services at speed that delight and satisfy customers and unleashes the skills potential of teams
  • Harnessing the value of contextual information and turning insights into action-oriented servicing
  • Unlocking proactive, adaptative and resilient operations, intelligent processing and embedded preventative controls to meet changing regulatory expectations
11:15
Morning Tea & Networking Break
11:35
Fireside Chat: The Human-Digital Era of Financial Services CX
  • Donna CooperChief Executive OfficerTSB Bank
  • Striking the perfect balance between high-touch engagement and digital self-service
  • Keeping a strategic focus to deliver timely, relevant and personalised customer experiences
  • Insights and automation – the “secret sauce” to exceptional CX?
12:00
Acquisition and Retention: Now It’s Personal
  • Tim VanTasselVice President, Head of Product ManagementFICO
  • The value of customer satisfaction and retention to long-term profitability, economy-wide
  • Yet, inconsistent and impersonal customer interactions cause people to shop elsewhere
  • Why many firms fall short of implementing true “customer centricity” despite having the necessary information to delight customers and keep them from defecting
12:25
Human Inclusion: The Evolving Roles of Cloud, Digital and the Human Touch in Banking
  • Has COVID changed bank distribution models forever?
  • Impacts of emerging industry trends on digital and cloud investment
  • Does the human touch still matter in banking?
12:50
Fostering Intrapreneurship to Accelerate Digital Transformation
  • Carmen VicelichGlobal CEO and Founder of Valocity and Founder Chair of Data InsightValocity
  • Making the most of your technology, data, people, and culture
  • Innovating and executing at speed
  • Keeping ahead in a changing world
1:15
Chairperson's Closing Remarks
  • Liam DannBusiness Editor-at-LargeNZ Herald
09:00
Chairperson's Welcome Remarks
  • Liam DannBusiness Editor-at-LargeNZ Herald
09:05
Transforming from Within – Westpac’s Journey Towards Agile Delivery
  • Julian DownsGeneral Manager TechnologyTSB New Zealand
  • Unpacking Westpac’s engineering journey to deliver secure, reliable banking services
  • Technology challenges in meeting rising customer expectations
  • How are engineering practices set to evolve over 2021?
09:30
Global Trends & Insights into Compliance Excellence
  • Tiger PillayPrincipal ConsultantAvadeen Consulting
  • The pace of regulatory change is not slowing down 
  • The cost of implementing compliance and risk mitigation has consumed significant discretionary funding 
  • Emerging concept of compliance excellence to drive lower costs and greater efficiency to implement, monitor and manage regulatory compliance
09:55
Powered by Data – the Tower Digital Story
  • Leveraging agility and cloud-based digital platform with API integrations as a competitive advantage
  • Harnessing data, forging partnerships to find new value-creation opportunities in a digital ecosystem
  • Tower’s roadmap to serving insurance customers better with exceptional digital CX
10:20
Cyber Protection and Recovery
  • Michael BootsUnstructured Data Manager, ANZPure Storage
  • Adding a last line in your defence in depth cyber strategy – focused on getting business back to operational status in the wake of a breach
  • Threats from rogue administrators and human errors; preventing data loss or encryption via cyber breach
  • How Pure's unique SafeMode capabilities can augment existing backup solutions and investments, including high-value applications and databases, and Mainframe systems
10:45
Afternoon Tea & Networking Break
11:05
Improving Customer Experience through a Strong Process Culture
  • Paul ProctorRegional Sales Manager, New ZealandNintex
  • Establishing a continuous improvement culture through consistent business processes for effective organisation-wide collaboration
  • Leveraging process automation to streamline and optimise business operations to become more customer-centric
  • Enabling change management to align processes to the customer need and deliver a superior customer experience
11:30
The Enduring Impacts of a Pandemic on the Wealth Industry
  • Kristen LunmanCo-Founder & CEOHatch
  • How Covid-19 accelerated industry disruption
  • Market shock: how did investors and those new-to- investing react to the impact of Covid-19?
  • How Hatch is capitalising on the opportunity and leveraging technology to educate, empower and engage Kiwis
11:55
Accelerating Digital Transformation Amidst Quickly Changing Circumstances
    • Leveraging digital tools to ensure strong levels of communication, both internal and customer-facing
    • Creating a comprehensive data strategy to facilitate seamless and tailored customer experiences
    • Taking the lessons learned from the pandemic to shape a strong digital roadmap
12:20
International Keynote Presentation: The Next Frontier in Digital Banking
  • Deepak SharmaPresident & Chief Digital OfficerKotak Mahindra Bank
  • Unpacking the evolution of digital channels and disruption of the banking business model
  • Kotak Mahindra Bank’s journey leveraging digital channels, enhancing convenience with conversational banking
  • Reaping the full benefits of Open Banking as APIs reshape financial services
12:45
Chairperson's Closing Remarks
  • Liam DannBusiness Editor-at-LargeNZ Herald
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