The financial services industry finds itself in an increasingly competitive environment, but also one that is marked by great progress, innovation and superior customer experience that builds trust and brand loyalty. The industry is being shaped by the rise of artificial intelligence, big data and advanced analytics; competition from tech-savvy players; and by consumers who increasingly expect a seamless and personalised digital customer experience.
Leading financial institutions have responded to the unprecedented challenges of the last 12 months, navigating rapid technology change, evolving regulatory landscape and evolving customer and employee expectations around experience, engagement, and choice, with a renewed focus on digital transformation agendas – seeking agility, scalability and faster time to innovation.
Join us, to understand how ServiceNow is empowering financial services leaders through a digitally unbreakable and connected experience – from customer, to front office simplification, automation and digitisation across IT, HR, Operations and beyond – as they seek to emerge from the pandemic in a position of strength and enhanced compliance.