- Get the basics right and deliver the right products & services
- Connecting with consumers on an emotional level
- Leveraging technology to create a superior CX
Please refer to the Peer-to-Peer Roundtable Discussion tab
Please refer to the Peer-to-Peer Roundtable Discussion tab
- Future-proofing your business with a strong technology infrastructure to swiftly support customers during crises
- Leveraging ML and AI to revolutionise risk modelling, pricing and underwriting
- How is the insurance industry using telematics & IoT to improve product and service offerings?
- Getting the human-digital balance right
Please refer to the Peer-to-Peer Roundtable Discussion tab
Please refer to the Peer-to-Peer Roundtable Discussion tab
- Building an organisational-wide culture that nurtures engineering talent
- Exploring the intrinsic relationship between EX and CX
- Building an automation framework to fast-track testing
Please refer to the Peer-to-Peer Roundtable Discussion tab
- Aligning the organisation around a central vision to put the Customer first
- Understanding the importance of culture across all departments to drive a CX mindset
- Re-define key KPIs to bring a Customer perspective to measuring success
- Customers are expecting increased digital solutions – what is your organisation’s roadmap to fully digitise services?
- What is missing at the heart of customer engagement and how can digital technology complement this pursuit?
- CX moment of truth: Benchmarking excellence with claims experience
- How can insurers continue to address the challenge of cost while committing to deliver customer-centric experiences?
14:25
Embracing Technology to Enhance Customers’ Claims Experience
- Jenny OliverChief Claims OfficerTAL
- The importance of digital transformation and its positive impact on customers
- Finding ways to empower customers at different touchpoints in their claims journey
- Getting digital transformation right – Striking a balance between digitisation, claims experience and the human empathy component
Peer-to-Peer Roundtable Discussions
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