This panel discussion will explore how agencies are improving employee engagement, customer experiences, and reducing friction for their frontlines. We will also discuss the importance of:
- Simplifying user experiences whilst maintaining security
- Reducing friction with identity and access management across disparate work environments
- Modernising and safely transitioning to efficient, centralised and integrated cloud platforms
- Keeping a safe and seamlessly connected secure workforce
This panel discussion will explore how government agencies can continue innovating securely in a world where data is currency. Hear a panel of distinguished speakers discuss how they navigate critical challenges government face including;
- Overcoming regulatory roadblocks while maintaining security, compliance and reliability
- Driving workforce efficiency and connecting your teams and systems
- Leveraging automation, AI and analytics to improve the citizen experience
- Detecting and defending against security threats
- Connecting legacy applications to enable real-time visibility
With limited resources and often stretched budgets, public-sector organisations must create services that are effective, relevant and targeted to citizen groups and individuals. Continuing to fulfill this mission means embracing the cloud and digital technologies—as well as organisational and cultural change—to incorporate new ways of working and citizen engagement.
In this discussion, “Unlocking the government experience algorithm”, our panel will talk about their digital journeys, the challenges, and how they have made progress in areas such as:
- Speeding up the digital transformation process
- Managing and mining data from citizen interactions to improve service
- Deploying automation to improve the citizen experience
- Modernising their infrastructure and integrating siloed services through digital platforms.