- nib’s COVID-19 response and how technology helped us support the health and wellbeing of our members and employees
- The rapid expansion of telehealth during COVID-19 and the shift to helping people stay healthy while staying home
- The future of work design and the role of digital technology in enabling us to communicate and collaborate
- Impact of COVID-19 on business continuity - how to become a digital-first insurer
- How to reimagine customer onboarding in a remote world
- Novel approaches to identity verification and acceptance of insurance agreements & policies
- The four Peer-to-Peer Roundtable sessions in each stream will run concurrently; each rotation will see 30 minutes of discussion.
Refer to the topics on the P2P roundtable discussion tab
- The four Peer-to-Peer Roundtable sessions in each stream will run concurrently; each rotation will see 30 minutes of discussion.
Refer to the topics on the P2P roundtable discussion tab
- The impacts of Covid-19 on the insurance industry, and how will it emerge on the other side
- Business policies vs moral obligation – why risk and claims management will never be the same
- Building trust and raising consumer confidence through digital insurance
- How to embrace uncertainty and digital disruption while meeting growing customer demands
- Getting it right for customers during a crisis
- Managing through the aftershocks of a health crisis that has also become an economic crisis
- Embracing the opportunities which are emerging
- How will AI, IoT and blockchain further transform the insurance industry’s landscape
- Leveraging predictive analytics to enhance underwriting capabilities
- Consolidating data to gain granular insights into customer behavioural patterns
- How does digital technology play a role in building customer loyalty?
- How to create a long term strategic intelligent automation to maximise business efficiencies and uplift overall stakeholder experience
- How to prioritise and execute whilst aligning people, technological capabilities and processes
- Ensuring an end to end solutions using an integrated technology tool kit
- What sets fit organisations apart from fragile organisations
- How organisations can brace themselves for the impact and aftermath of a crisis and for an economic downturn
- How businesses can foster cross-departmental collaboration to increase foresight, alignment and adaptability
- The four Peer-to-Peer Roundtable sessions in each stream will run concurrently; each rotation will see 30 minutes of discussion.
Refer to the topics on the P2P roundtable discussion tab
- The four Peer-to-Peer Roundtable sessions in each stream will run concurrently; each rotation will see 30 minutes of discussion.
Refer to the topics on the P2P roundtable discussion tab
- In an age where we may need insurance more than ever, where we need to focus and what kind of innovation industry needs?
- How to develop strategic capabilities and partnerships with InsurTechs and technology trailblazers to deliver an exceptional service-led customer experience
- Technology vs human touch – getting back to the heart of insurance service
- Key tools to successfully deliver a digital transformation agenda
- Breaking down siloes and simplifying the organisational complexity
- How to create seamless customer experiences now and into the future?
- Diving into key elements of a digital workplace – People, Processes and Technology
- Upskilling staff to cope with the increasingly digitising business landscape
- How to maintain a healthy culture with the new work-from-home arrangements?
- Leveraging innovative collaborative tools to enhance employee engagement
P2P Roundtable Topics
Stream A | ||
---|---|---|
|
||
|
Stream B | ||
---|---|---|
|
||
|