- How are customer expectations evolving and what is driving these developments?
- How are millennials influencing the future of financial services?
- How are business practices developing and how will this affect employee experiences?
- Exploring the factors that derail digital transformation programs
- Measuring, analysing and optimising processes to improve outputs and experiences
- Creating actionable insights to drive digital transformation and meet business goals
- Technology trends impacting banking in 2021 and beyond
- Creating differentiated, frictionless banking experiences by leveraging cutting-edge technologies
- Operationalising automation, cloud and API technologies in our transformation journey
- World class CX that connects with customers
- Securely deploying code and resolving issues faster
- Staying aligned with their internal team and external collaborators
- How will customer, regulator and employee expectations evolve in the next 12 months?
- Data is still king – how will data programs evolve and why?
- How are FSIs partnering and collaborating with other industries to redefine ‘banking’?
- Which skills will be in highest demand as organisation structures and business operations advance?
- What role will technology, digital and data play in creating the bank of the future?
Streams Start
Stream B: Enterprise Transformation | ||
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Stream A: Open Data & Banking Innovation | ||
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While areas such as Cyber, Data, Cloud and Automation are key for all organisations there are three areas that are holding many organisations back
- How do we fund all of this demand?
- Where do we find the skills to meet this demand?
- How does the enterprise architecture adjust accordingly?
Harnessing innovation to drive efficiency and improve the customer experience
- Servicing your customers in a cost-effective manner and in real-time
- Ensuring regulatory compliance in a quick and nimble way
- Enabling two-way conversations with your customers across all channels
- COVID-19 has accelerated the shift to digital and businesses have needed to adapt fast
- Digital channels are crucial to meeting customer needs and delivering what matters most, help at a time and location that suits customers best
- Finding the next innovation that will make banking even simpler and easier
- Learn how ServiceNow is empowering financial services leaders through a resilient and connected experience
- Simplifying, automating and digitising functions across IT, HR, operations and beyond
- Creating a plan to emerge from the pandemic in a position of strength and enhanced compliance
- The next wave of digital transformation driving business post Covid-19
- Platforms: The new economic model
- Leading in a world of constant volatility
- What makes it the fourth platform shift after internet, cloud and mobile, and what is at risk for banks?
- What are some sensible strategies incumbent banks should follow based on examples from leading players?
- Why Embedded Finance is going to rewrite a large part of the banking experience as we know it today?
Streams Start
Stream B: Digital/CX | ||
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Stream A: AI, Automation & Process Excellence | ||
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