Case Study: Digital Government Services Evolved

Complexity simplified for state government agency

Complex, multi-stakeholder claims processing and care provision. Streamlined.

Government claim schemes are often by their nature complex. Claims must be assessed, processed, and paid out if approved, and cases can last the lifetime of the beneficiary and involve many different types of service providers and stakeholders. In response to this complexity, one agency determined that they needed a sophisticated case management system with specialised functionality to serve a variety of teams, stakeholders, providers and clients.

Download the case study to find out how the agency transformed their programme step-by-step, through continuous improvement and an agile approach to problem solving, resulting in streamlined processes, reduced costs, better reporting, and increased client satisfaction.