Investec Asset Management Shows High Returns from All-Flash Array28/04/2015 Data Centre, IT Systems Management, Productivity
Investec Asset Management had plenty of challenges with their existing data centre storage and decided to replace their old hard drive system. Download this one-page case study to discover how Investec overcame their management and performance backlogs with a new virtual environment.
EAGLE-i helps to ensure critical fire information is delivered11/06/2014 Productivity
REMASYS EAGLE-i was selected to provide comprehensive monitoring of the FireReady mobile application.
Business Transformation and the CIO Role06/05/2014 Productivity
Businesses are being transformed by new technologies, especially those that bring more intelligence and mobility to their operations and products.
Case Study: Scope of Wholesale Lock Box Operations05/05/2014 Productivity
Gartner indicates financial organisations must achieve profit margins greater than 14%; Read this case study to find out how this global financial services provider used Perceptive Software to reduce their operating costs by $4.5 million and increase profitability.
Six Best Practices for Agent Knowledge Management10/08/2012 Productivity
Customers have one demand above all – service excellence from your company and its agents no matter the situation or enquiry. Customers benefit from interactions with well-informed agents, who are empowered to resolve issues with greater speed, accuracy and consistency.
Outsourcing in Financial Services02/05/2012 Productivity
Financial institutions (FIs), like many companies, are relying on their outsourcing partners more than ever before. FIs look to companies that provide outsourcing solutions to do more.
Improving Business Processes in Financial Services23/02/2011 Productivity
This solution brief describes how processes are typically implemented in financial services firms today and how Progress® Savvion™ business process management (BPM) solutions can put people in the center of the process, enabling collaboration, control, and ongoing refinement.
The Insurance Industry Dilemma: Dealing with Legacy IT Systems19/01/2011 Productivity
Compared to other industries, a high proportion of insurance firms are
running their operations using legacy technology systems.
An 8-Step Guide to Growing and Sustaining Revenues21/12/2010 Productivity
Today, corporate banking executives face aggressive growth and customer retention initiatives that pose a two-fold challenge: how does one create and promote competitive differentiators that retain existing customers and acquire new ones?
Optimising Business Processes Across Insurance Communities09/12/2010 Productivity
In all financial and commercial business communities there are both positive and negative factors associated with the automated movement of data, and the insurance sector is no exception.
Achieving Foreign Exchange Transparency via Aggregation06/10/2010 Productivity
Global financial markets have rarely seen a more unified call for transparency after the credit crunch and the ensuing bear market economy.
Customer Experience Report – Australia New Zealand 201030/09/2010 Productivity
In June 2010, RightNow commissioned a study to explore Australian and New Zealand consumer opinion about customer experiences. The survey focused on seven key industries and investigated consumer satisfaction levels following interactions with each industry.
Servicing Micro Businesses – What Financial Institutions Need to Know19/07/2010 Productivity
Highlighting the importance of Micro Business to the Australian economy, this white paper identifies the key trends towards increased workplace mobility and information and communication technology (ICT) intensity.
From a Bear to a Bull Market – Increasing Productivity in the Financial Sector05/05/2010 Productivity
For the second consecutive year, Telstra has conducted a study called the Telstra Productivity Indicator: A report on business attitudes towards improving productivity in Australia.