Webinar: Personalised service and automated decisioning - Building agility for financial institutions in the face of change
Financial Services companies operate in a dynamic and highly competitive market that is facing ever greater levels of regulation and customers who demand personalised and easy to use service experiences.
In order to grow and thrive, financial institutions need solutions that allow them to strike the right balance between regulatory compliance, customer expectations, and profitability. Now more than ever, they need scalable solutions that deliver personalised service experiences across many different processes like: Payment Deferrals, KYC, customer onboarding, account origination, needs analysis, claims intake and customer service processes.
Hear from experts at Oracle on how financial institutions can enable personalized, agile, auditable advice and decisions across the organisation and provide unique customer experiences.
Alberto Sessa, Senior Director CX Product Development, EMEA & APAC, Oracle
Gavan Carroll, Principal Solutions Consultant CX, Oracle