8th Annual FST Government Victoria Summit 2023

26 July 2023 8:00 am - 5:30 pm

Crown Towers Melbourne
  • Days

Attendance Is For Public Sector Employees Only


As the ramifications of the last few years persist, so has the Government’s reprioritisation of digital transformation for public service functions, with commitments to building future-ready and resilient industries, investing in the digital infrastructure and skills, fostering a culture of innovation and continuous learning, ensuring digital inclusivity, and facilitating seamless digital interactions between Government, businesses and the community.

Addressing these issues and more, FST Government is delighted to host our 8th annual Victoria conference in 2023. We welcome esteemed technology and digital innovation thought leaders from the public sector to discuss trends that are shaping the future of digital government.

Join us where we’ll explore:

  • The state’s Whole-of-Government Digital Transformation Program
  • The re-engineering of Victoria’s Digital Resources and Capabilities
  • The Advancement of Omni-Channel Services and Platforms for Citizens
  • Data Governance and Adaptive Cybersecurity
  • And much more
Event Highlights
8th Annual FST Government Victoria Summit 2023
30 Speakers
20 Discussions
23 Sponsors
The Hon Danny Pearson
Victorian Government
Frances Cawthra
Luke Halliday
Digital Victoria
Adam Carthew
Service Victoria
Nu Nu Win
Commonwealth Treasury
David Cullen
Digital Victoria
Minister for Government Services, Minister for WorkSafe and the TAC, Minister for Consumer Affairs and Assistant Treasurer
Victorian Government
Chief Executive Officer
Victorian Government Chief Technology Officer
Digital Victoria
Chief Information Officer
Service Victoria
Assistant Secretary Structural Analysis Branch
Commonwealth Treasury
Victorian Government Chief Information Security Officer
Digital Victoria
Information Commissioner
Office of the Victorian Information Commissioner
Chief Risk Officer
Transport Accident Commission
Victorian Government Chief Data Officer
Digital Victoria, Department of Government Services
Chief Information Officer
Department of Jobs, Skills, Industry and Regions
Director Centre for the New Workforce
Swinburne University
Chief Information Officer & Executive Director, System Solutions
Victorian Department of Health
A/ General Manager Data & Intelligence
Australian Competition & Consumer Commission
Chief Information Security Officer
Department of Transport and Planning
Executive Director Infrastructure Services
Chief Information Security Officer
Department of Justice and Community Safety
Executive Director User Experience, Data and Insights
Court Services Victoria
Director Operations
Austin Health
Former Director, Digital Health
Department of Health and Human Services
Chief Risk Officer
Victorian Managed Insurance Authority
Director Data and Digital
Victorian Agency for Health Information
Director Enterprise Delivery
WorkSafe Victoria
Head Of Information Management
Metro Trains Melbourne
Chief Digital and Technology Officer
City of Melbourne
General Manager, Data Services and Insights
Secure Electronic Registries Victoria (SERV)
Director Spatial and Data
NSW Department of Planning, Industry and Environment
Enablement and Change Lead
Major Transport Infrastructure Authority
VP, Solution Engineering APJ
Executive Vice President, Asia Pacific
Director, Solutions Engineering

Stay tuned for further speaker announcements...

The Democratisation of Analytics - Scaling the Power of Data across the Agency. Join this session to understand:

  • Using data to make decisions - faster!
  • The stages of analytics maturity, the divide between people and technology
  • A better way to do things – a proven method – that helps agencies meet outcomes and objectives

Our peer to peer roundtable discussions enable you to engage with other attendees as they rotate from table to table.

Each discussion features one of 20 distinct topics and is hosted by a technology expert together with a government co-host to drive an engaging conversation amongst the participants.

This year's top themes span across Digital Leadership, Workforce Transformation & Development, IT Capabilities, Evolving Technology, Cyber Uplift, Advanced Data & Analytics, and more.

Building a Future-Ready Victoria: Embedding Citizen-First Approaches in IT Strategy to Supercharge Digital Transformation 

  • Digital Transformation Strategy: How do we prioritise transformation and operating model redesign in line with the Future Ready Victoria: Digital Strategy?
  • Evolving Transformation: How is the Victorian Public Service evolving and adapting to meet the changing needs and demands of citizens, employees and businesses?
  • Accessibility: How can we best engage and provide citizens with government services, resources and tools?

Developing a Data-Driven Public Sector: Accelerating Innovation and Citizen Outcomes with Data on Your Side 

  • Data Driven Decisions: How can we best leverage data and predictive analytics to improve citizen services, decision making, processes and systems and proactively anticipate the need for new ones?
  • Information Management Innovation: How can government modernise information management processes, programs and systems?
  • Skills and Talent: How does data fuel more skilled employment in the public sector?

Demonstrating Automation Values and Why it Can be Your Key to Success

Automation, leveraging process Management and other technologies, has opened up new possibilities. The pace of adoption has been rapid. Governments and organisations of all sizes globally are leveraging automation to drive value. When done right, automation has proven to deliver real benefits, join this session to explore the power of automation and why it could be your key to success:

  • What is the recipe for success to streamline processes and improve efficiency & accuracy
  • Changing your approach to process management
  • Building an automation centre of excellence

From Reactive to Proactive: Understanding, Strengthening and Evolving Cyber Security Capabilities and Risks

  • Cyber Expectations: How do we ensure security services comply with organisational and government strategies and uphold citizen expectations and trust?  
  • Proactive Processes: What should organisations when shifting from reactive to proactive policies, programs and processes? 
  • Threat Identification: What can we do to prioritise cyber security threat identification, risk response and understanding across the Victorian public sector? 
  • The latest research on the productivity potential of using GenAI for work
  • Why GenAI should be led by an HR-led strategy, not by IT
  • The challenges and opportunities of GenAI for the public service


  • How do we equip teams with a digitally transformative culture in support of change?
  • How do we augment transformation through the right technology and culture to suit?
  • How do we avoid building our next legacy system?
  • The path towards a continuous improvement mindset and transformation culture

  • What are some key strategies for cultivating a data-driven culture, and what are some of the challenges you face?
  • How can an agency realise value through self-service and what advantage will this have to their customers/responsibilities?
  • What are some best practices for leveraging data to improve citizen services while maintaining trust and transparency?

  • How to bolster security and reduce data risk caused by credential abuse?
  • Where do security and friction(less) unite in User Experience?
  • How can the government do more to embrace Identity as a strategic pillar?

  • How can Artificial Intelligence be utilised in the VIC Public Sector?
  • What are the perceived versus realistic risks, benefits and capabilities?
  • What does successful implementation of AI into government look like?

  • How do you change organisational design to create more responsive teams with a focus on maximising customer value?
  • What delivery methodologies do you apply and how do you manage the impact on governance across all layers of the business?
  • How do you upskill individuals to address capability gaps and optimise delivery performance?
  • Lastly, how do you implement and manage this change to ensure support and buy-in from stakeholders?

Join us for an interactive session where we’ll:

  • Introduce you to Analytics Automation and show you how easy it is to automate your own workflow.
  • The good news is the workflow will be yours to keep.
  • Take your workflow back to your organisation and show them how easy it is to automate outcomes from your Data!

  • The Essential 8 and similar compliance programs are driving significant change. What impact (good and bad) has this had on your organisation?
  • How can you broaden the value of a traditional compliance-led project and deliver wider business benefit — security and/or business transformation?
  • How do you add value to your cyber security initiatives while balancing compliance, security, and user experience?

Join us in this roundtable to explore how to navigate the many challenges of transformation

  • Build sustainable operating models: Deliver long-term operational efficiencies and new-age capabilities at optimised costs
  • Seamlessly integrate policy, technology and people: Augment the digital experience for citizens and manage policy agility
  • Reimagine employee experience: Redesign your organisation with a human-centric view to maximise digital transformation
  • The Technology Lens: Understand the ‘cloudonomics’ of migrating and modernising your legacy technology landscape

  • What are the key attributes and factors of Technology Lifecycle Management?
  • Why do government organisations need to keep their technology and systems up to date?
  • What are the benefits of Technology Lifecycle Management and Device as a Service when improving workflow?

  • How are government agencies measuring digital transformation and end-user experience initiatives as part of their own transformational journeys?
  • How could you provide a better, more proactive service for end users within your organization? Could a proactive service improve the reputation of IT teams?
  • How do you measure or compare performance of individuals working onsite vs. remotely? How do you troubleshoot issues with home-based users and ensure the experience is the same regardless of the location of the workers?

  • How does authentication play a critical role in protecting and securing your digital identity?
  • What are some best practices to reduce the cost and inconvenience of authentication processes while maintaining a high level of security?
  • What are the key considerations for implementing these processes in digital citizen services?

  • How do we look to boost seamlessness between people, processes and technology?   
  • What are the steps to enabling greater collaboration across digitised channels?   
  • How do we best communicate change across increasingly intricate environments?   

  • What are some current processes in government that can be streamlined and improved?
  • What do you do to identify the processes to automate?
  • What new digital tools and function-specific training have you adopted to support your transformation?

  • Managing risk in an increasingly open world
  • Ensuring responsible use of AI and ML
  • Positive and negative impact of AI and ML on customer journeys

With citizen and public sector services being digitised at an ever-increasing rate, understanding the intersection of security challenges and product architecture is vital. This roundtable will discuss and debate:

  • The most important foundational security principles in the design, development and running of cloud services.
  • How you can address security at the architectural level to manage contemporary cyber threats and prepares for potential future threats?
  • What does good integration of stringent security measures within a large-scale SaaS environment providing services to the public look like?
  • Best practices to comply with governmental standards, with an emphasis on building robust, secure digital systems that are resilient to a range of threats

  • How can the government balance the need for innovation and progress with the need to ensure the reliability and stability of its digital citizen services?
  • What does the successful integration of policy, people, and technology look like in practice?
  • How are government agencies addressing the challenges and opportunities presented by emerging technologies in their digital transformation efforts?

  • How do we declutter work, data, and transformation for the ability to collaborate effectively and efficiently?
  • How do we look to boost seamlessness between people, processes and technology?
  • What are the steps to enabling greater collaboration, information sharing, and literacy between business units?

  • Managing enterprise information with the increase in regulation and risk
  • Effective governance of PII and the challenge executives face in managing processes.
  • The ramifications of information accessibility and availability done well versus poorly within government

  • How Service Victoria, Australian Bureau of Statistics, and Service NSW build better, faster, cheaper, and more secure digital services for citizens
  • How modern cloud-based architecture differs to traditional IT
  • How public sector organisations can be more agile and responsive to constant change

  • What strategies does your department have for integrating ESG – Targets, monitoring & reporting your day-to-day operations of your department/agency?
  • What technology can be used to tackle sustainability ESG challenges, improve data-driven decision-making, foster transparency, accountability, and governance?
  • What has been your experience with tools in implementing FRD 24?

For sponsorship enquiries:
Damien Yong
Senior Sponsorship Sales Manager
T: +61 416 394 326
For event and marketing enquiries:
Jessica Cozanitis
Marketing Executive
T: +61 401 422 928
To participate as a speaker:
Jasmine Haw Alverez
Conference Producer
T: +61 2 8484 0918

Delegate attendance is reserved for Government Officials ONLY (includes local, state, federal government, utilities and university employees).

For more information on sponsorship opportunities, please contact govsales@fst.net.au or +61 2 8484 0918.

FST Media reserves the right to decline registration and entry to the event.

By agreeing to the Terms and Conditions for complimentary VIP Registration, you acknowledge that to qualify for that complimentary VIP pass the delegate needs to be currently employed by a public sector organisation.

Should you be unable to attend on the day of the conference, a ‘like-for-like’ substitute is welcome to attend in your stead at no extra charge, provided we are informed of the change up to 14 days prior to the conference. Any cancellations made within 14 days of the conference, with no relevant substitute provided, will incur a $150+ GST non-attendance fee. This fee will be used to cover delegate material costs and catering costs incurred by FST Media on submission of delegate numbers to the conference venue.

FST Media will make every effort to ensure that the event and the program will take place as advised. FST Media reserves the right to delete or alter items in the program and will not take financial responsibility for changes that are the result of events beyond its control, including travel and/or accommodation.

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