9th Annual FST Government Australia Summit 2023

8 November 2023 8:00 am - 4:45 pm

National Convention Centre Canberra
  • Days

Attendance Is For Public Sector Employees Only

Off the back of last year’s Federal Election, the APS sets its sights on mobilising distinct strategic change and transformation across digital services and initiatives over the next 3-5 years. FST Government’s Australia Summit 2023 will address the next steps in the Government’s digital strategy.

We’ll bring together esteemed thought leaders and technologists from around the globe to explore the Federal Government’s digital innovation pipeline, its pledge to transform government services and how it will build on next-generation digital skills and capabilities accelerated during the pandemic.

Join us where we’ll explore:

  • The Australian digital revolution of services and information for citizens
  • How the APS is improving alignment and oversight of digital and ICT investment
  • The development of Government Architecture
  • Cyber strategy and the enablement of a resilient security ecosystem
  • Cloud migration and the shift into multi-cloud environments
  • Artificial intelligence (AI), Machine Learning (ML) and automation strategies to make the leap to augmented, predictive government

Have you read Intermedium’s latest Digital Readiness & Maturity Indicator results for Federal Government ahead of the event?

Event Highlights
9th Annual FST Government Australia Summit 2023
25 Speakers
20 Discussions
26 Sponsors
Fay Flevaras
Department of Health and Aged Care
Marek Rucinski
Australian Taxation Office
Hamish Hansford
Department of Home Affairs
Gemma Van Halderen
Department of Social Services
Andrew Lalor
Department of Finance
Xiaoyan Lu
Australian National Audit Office
First Assistant Secretary Digital Transformation and Delivery
Department of Health and Aged Care
Deputy Commissioner, Smarter Data Program
Australian Taxation Office
Deputy Secretary Cyber and Infrastructure Security
Department of Home Affairs
Chief Data Officer and Group Manager of the Data and Evaluation
Department of Social Services
Assistant Secretary Data and Assurance
Department of Finance
Executive Director, System Assurance and Data Analytics Group
Australian National Audit Office
A/ Assistant Secretary Cyber Security Response Coordination Unit
National Office of Cyber Security
Chief Technology Officer
Australian Federal Police
Assistant Secretary Cyber Security Branch
Department of Parliamentary Services
Technology Research Lead (AI) | Architecture, Design and Security (ADS) Branch
Department of Home Affairs
Assistant Director-General Cyber Uplift
Australian Signals Directorate
Chief Information Officer and Executive Group Manager Digital Solutions
ACT Health
Executive Director Digital Strategy, Investment & Assurance
Digital.NSW | NSW Department of Customer Service
Branch Manager Data Access
Department of Social Services
NSW Government Chief Data Scientist
Department of Customer Service
Branch Manager Architecture and Emerging Technology
Digital Transformation Agency
Head of Discipline Software Engineering & Director DigiSAS Lab
University of Technology Sydney
Commander Enterprise & Policing Systems
Australian Federal Police
Assistant Secretary CBMS Branch
Department of Finance
Assistant Secretary Business Solutions Branch
Department of Foreign Affairs and Trade
Branch Manager Digital Strategy
Digital Transformation Agency
Senior Solutions Engineer
Senior Regional Director - Public Sector
Public Sector Lead
Former Director, Digital Health
Department of Health and Human Services

How Health and Aged Care’s Digital Transformation has Actioned Aged Care Reform through Exemplary Sector Engagement and Linked Technical Roadmap

On-Stage Interview: ATO’s Capability and Role in the APS Data Ecosystem

  • Smarter Data’s capability landscape and management of AI and Automation agendas
  • The context of data in large-scale operational agencies, and how this inevitably links APS agencies, creating demand and influencing decision-making
  • Linking Data & Digital professions, and how this evolution underpins the future of data within transformation

Our peer to peer roundtable discussions enable you to engage with other attendees as Hosts and Cohosts rotate from table to table. Each discussion features one of 20 distinct topics and is hosted by a technology expert together with a government co-host to drive an engaging conversation amongst the participants. This year's top themes span across: IT Modernisation, Innovation & Infrastructure Data, Analytics, and Information Management Digital Services, Delivery & Design Information Security, Risk & Strategy Workforce Enablement: Skills, Tools & Capability

Demonstrating Automation Values and Why it Can be Your Key to Success

Automation, leveraging process Management and other technologies, has opened up new possibilities. The pace of adoption has been rapid. Governments and organisations of all sizes globally are leveraging automation to drive value. When done right, automation has proven to deliver real benefits, join this session to explore the power of automation and why it could be your key to success:

  • What is the recipe for success to streamline processes and improve efficiency & accuracy
  • Changing your approach to process management
  • Building an automation centre of excellence

The Expansion of Information Capability: Charting the APS Path Towards Seamless Information Flow, Predictive Analytics, and Data Mobilisation

  • Data maturity: climbing the curve through integration of new technology and people capability for data outcomes, enabled through forward-thinking internal Data Offices
  • Bridging smart data, technology, and the organisation: applying best practice standards to data innovation amidst intelligent IT adoption, AI, and analytics
  • Increased value of insights: enhancing and protecting information as an asset amidst the evolving focus on evidence-based decision-making
  • Fast feedback loops: the primacy of being able to align data with organisational strategy and monitoring diverse customer needs to derive meaningful initiatives

Securing Digital Transformation in Government: How DevSecOps helps you tackle GRC, Cyber Skills, and Technical Debt

Join us to hear what leading local and Global agencies have tried, failed, and then successfully achieved to address: GRC, Cyber Skills, and Technical Debt. We will discuss:

  • Organizational challenges - Structure, Silo’s, resources, culture, policy and prioritization 
  • GRC challenges - Shifting Security left/everywhere, simplifying processes, reducing the workload/burden of compliance and increasing the accuracy/value of Executive Risk Management Plans.
  • Context challenges - Talent attraction/retention, contractor budgets, Service Provider delivered Applications, Technical debt avoidance, policy constraints and responsiveness. 

We will reference real case studies on proven Techniques and Technologies that can either set you and your organizations’ Digital Transformation plans on course for success, or sink them.  Hear about and, most importantly, avoid the painful Whac-a-Mole “learnings” you might otherwise encounter...

The Now and New of Resilience in a World of Risk, Threat, and Pressure

  • Leading cyber uplift: strengthening cyber literacy at all levels and equipping transformative technology leaders to underpin sector growth through secure by design adoption
  • The future of cyber resourcing: the role of culture, collaboration, and recruitment in developing a skilled and diverse technology workforce to meet the critical shortages and rising demand for specialists
  • No gaps: aligning all facets of cyber across technical, policy, governance and intelligence not only with each other, but embedded throughout the organisation and sector-wide
  • Stress test & continuous improvement: creating safe opportunities to advance current processes, improve Essential 8 mitigation, and build adaptive understanding of risks particular to your own organisation

The Digital Restart Fund: How NSW has Become a World Leading Digital Government

Established in 2019, the Digital Restart Fund (DRF) has played a significant role in cementing NSW’s position as a digital leader, with the investment model now being widely adopted across other jurisdictions and internationally.


Join Mark Howard in exploring the impact of the DRF’s $2 billion investment across almost 300 digital transformations, all of which have improved outcomes for community, government and the NSW economy.


AI, Hyperautomation and Digital Transformation: Ethical considerations for Government

This keynote explores the futuristic technological landscape for augmented predictive government, comprising of emerging technologies such as AI, hyperautomation, IoT and Data Ecosystems. It then discusses the ethical concerns that must be carefully considered to develop governance and regulatory frameworks to bring about an ethical digital transformation trusted by citizens.

  • What are some key strategies for cultivating a data-driven culture, and what are some of the challenges you face?
  • How can agencies break down data silos and improve information sharing across government organisations?
  • What are some best practices for leveraging data to improve citizen services while maintaining trust and transparency?

  • Beyond the hype, what is and what isn’t Zero Trust?
  • How can it support a better user experience to ultimately deliver services faster and more securely?
  • What does the zero trust journey look like, and what are the key considerations for government agencies?

  • What does a modern, secure networking solution look like, and what core benefits of an AI-driven architecture such as dramatic reductions in service tickets and their burden on core engineering?
  • How do organisations balance priorities between security, experience and service, and implement AI-driven networking solutions to fulfill these needs?
  • What should groups consider when migrating to new secure, AI-driven networking infrastructure, from client to cloud
  • How agencies can leverage world-class automation to securely deliver on-prem Data Center (DC) infrastructure
  • How agencies can leverage AI and Automation to ensure security conformity, standardisation, and compliance

Learn how government agencies can utilise cutting edge technology to provide faster, more personalised customer experiences while improving employee efficiency across different teams.

  • Role of technologies and AI in scaling personalised experiences for the public
  • Achieving fast, easy and seamless employee services
  • Simplifying IT operations to effectively enhance employee engagement

  • What are some key strategies for cultivating a data-driven culture, and what are some of the challenges you face?
  • How effectively do we leverage data to make informed decisions and deliver better outcomes for citizens?
  • What are some best practices for leveraging data to improve citizen services while maintaining trust and transparency?

  • Balancing business transformation while adding value to your cyber security initiatives
  • Successfully mitigating the risk associated with legacy technical / security debt
  • Leveraging learnings to avoid creating future debt

  • Government’s role and opportunity in the emerging technology landscape surrounding data, analytics and AI
  • Adaptive architecture to build an organisation underpinned by a skilled and diverse tech-ready workforce
  • Harnessing innovation ecosystems and communities of practice to implement the latest capabilities

  • What are the key challenges that governments face in effectively utilising data and analytics?
  • How can we leverage data to make informed decisions and deliver better outcomes for citizens?
  • How can organisations strategically drive data transformation and development initiatives to harness the full potential of insights, analytics and information?

  • How do departments and agencies assess the latest user needs whilst enhancing security, verification, and authentication?
  • Practical principles for agencies to manage complex sets of user identities and maintain secure environments
  • What is the demand for remote data and digital service access and how do programs evolve to suit these needs?
  • How can agencies simplify and streamline secure identity administration?

  • Progressing foundational transformation to pave the way for the future of AI disruption
  • Leveraging AI leadership across Government, Industry, and Vendor resources to identify organisational opportunities and gaps
  • How do you foster the ability to move fast when responding to the emergence of new capabilities from a policy, technical, and safety point of view?

  • How can government agencies best balance priorities between employee experience and process improvement?
  • How can government agencies consult with and train employees on new services, transformations and processes?
  • What are some current processes in government that can be streamlined and improved?
  • What do you do to identify the processes to automate?
  • What new digital tools and function-specific training have you adopted to support your transformation?

  • Enterprise Support for Open Source: Ensuring robust technical support and maintenance in an open-source landscape
  • Seamless Multi-Cloud Deployment: Navigating consistency, security, and user experience across diverse cloud environments
  • Cost-Saving Transitions: Opportunities to reduce expenditure by shifting from legacy databases to modern Postgres deployment models

  • How to bolster security and reduce data risk caused by credential abuse?
  • Where do security and friction(less) unite in User Experience?
  • Is Identity a strategic pillar for citizens and the public sector?

Conversational AI chatbots have revolutionized the way businesses interact with their end users, providing an enhanced and personalized experience. With their ability to understand and respond to natural language, these chatbots create the feeling of conversing with a real person, greatly improving customer satisfaction. The chatbot’s ability to learn and adapt from each interaction ensures that every conversation is improved, leading to a more seamless and efficient experience for users. Conversational AI chatbots can handle a diverse range of queries, from basic FAQs to more complex issues, allowing businesses to provide 24/7 support and assistance to their customers. Overall, these intelligent chatbots have proven to be an invaluable asset, providing users with a human-like experience that enhances end user engagement and drives business outcomes.

  • Trends in Conversation Ai Chatbot
    Greater User Experience
    Why now?

Around the world, organisations are looking inwardly to their technology business units to become more sustainable. However, more sophisticated organisations have realised that empowering IT to help the entire enterprise become more sustainable can accelerate progress. In this roundtable you will have the opportunity to hear from peers on how they’re utilising technology to achieve ESG goals, and to share your own views with the group.

  • Assessing critical enablers that underpin operational capabilities
  • Refreshing a holistic enterprise transformation roadmap at scale
  • Instilling integrated mechanisms to engage, inform, and feedback with staff to excel change outcomes

  • Hear how to balance agility, security, compliance, and reliability with a focus on modernising infrastructures and improving operational productivity
  • Dive into how agencies deliver innovative programs of work without a substantial upfront capital investment and move projects faster
  • Discuss the operating mode for cloud computing to help agencies deliver mission and better services at a lower cost to citizens.

  • What do changing environments mean for sustainability of business applications and skillsets?
  • How can leaders influence effective transformation decisions regarding capability lifecycles and reusability?
  • What are the greatest contributors to successful change initiatives and soft skill development?
  • In initiatives that can benefit departments and agencies broadly, how can change leaders align thinking and decision-making?

  • Understanding the why: retaining clear alignment on user impacts when driving systems change
  • How do agencies define their own ‘good-practices’ to remain fully operational during transitions, avoiding technical debt, and engage end-users in the process?
  • How do agencies create confidence in business continuity through plans to avoid outage, recover from failure, and de-risked testing?


Delegate attendance is reserved for Government Officials ONLY (includes local, state, federal government, utilities and university employees).

For more information on sponsorship opportunities, please contact govsales@fst.net.au or +61 2 8484 0918.

FST Media reserves the right to decline registration and entry to the event.

By agreeing to the Terms and Conditions for complimentary VIP Registration, you acknowledge that to qualify for that complimentary VIP pass the delegate needs to be currently employed by a public sector organisation.

Should you be unable to attend on the day of the conference, a ‘like-for-like’ substitute is welcome to attend in your stead at no extra charge, provided we are informed of the change up to 14 days prior to the conference. Any cancellations made within 14 days of the conference, with no relevant substitute provided, will incur a $150+ GST non-attendance fee. This fee will be used to cover delegate material costs and catering costs incurred by FST Media on submission of delegate numbers to the conference venue.

FST Media will make every effort to ensure that the event and the program will take place as advised. FST Media reserves the right to delete or alter items in the program and will not take financial responsibility for changes that are the result of events beyond its control, including travel and/or accommodation.

FST Media Terms & Conditions and Privacy Policy

By registering for this event you are agreeing to our privacy policy, you consent to the following:

  • The use of your personal information for the purposes of providing direct marketing material to you; and
  • The disclosure of your personal information to our event partners
  • Clause 3 of our Privacy Policy contains further information regarding how we may use your information to provide direct marketing material to you, and how you may opt out of any further material
For sponsorship enquiries:
Chris Da Ros
Group Director
T: +61 475 445 345
For event and marketing enquiries:
Jessica Cozanitis
Marketing Executive
T: +61 401 422 928
To participate as a speaker:
Henna Qaisar
Senior Conference Producer
T: +61 410 828 401