Conversation Without Limits for NZ Government: Delivering Contextual & Personalised Customer Conversations

The need for delivering personalised digital interactions has skyrocketed in order to meet the evolving expectations of users, citizens and regulatory bodies.

In this session, we will discuss: 

• Contextualising Customer Conversations: How can agencies tailor their customer communications to ensure a more personalised experience? 
• Achieving Successful Government Initiatives: how to reduce cost, human error and maximising ROI whilst enhancing CX at the same time.
• Delivering with Speed and Agility: what are the benefits of adopting a cloud-first approach in the delivery of these digital services?
• Case Study, Recap, and Next Steps: real-world examples and actionable steps for agencies to empower CX and drive successful digital communications in the NZ Public Service.

Speaker: Ken Macdonald, Public Sector Lead, ANZ
As Public Sector Lead ANZ, Ken supports a wide range of Central and Local Government bodies within Australia and New Zealand. Ken understands that data, security and compliance needs are just as important as a seamless user experience and is a key stakeholder to ensure Smart Communications capabilities meet government regulatory and compliance needs. 

Speaker: Stephen Moore, Senior Manager – Channels & Standards, NZTA Please see the details below for your reference.

Invitation List: 10-12 Secretaries, Chiefs, Directors, and fellow leaders involved in Digital, Technology, Services, Employee & Customer Experience, Architecture, Solutions, and Transformation portfolios across New Zealand Government Ministries and Agencies.

Date and Time: 12 pm-2 pm, Wednesday 7th June 2023, Wellington