Delivering Better Customer Experience to the People of Aotearoa

23 March 2022
Event Details

Audience:

Chiefs, Directors, fellow Leaders of Customer/Performance Systems/Digital Solutions, Workplace Experience, Strategy/Implementation from across New Zealand Government

 

Key talking points will include:

  • Customer-centricity: how do we deliver personalised, inclusive, and accessible services across government? 
  • How do we unlock greater enterprise, workforce, and technology value for the benefit of customers? 
  • How do we equip today’s workforce with the skills and tools to reduce friction as they engage with customers? 
  • Understanding touchpoints: how to re-evaluate engagement channels to enable consistent, meaningful and contextual two-way conversations?
  • Start Date
    23 March 2022 11:00 am NZDT

ATTENDANCE IS STRICTLY FOR PUBLIC SECTOR EMPLOYEES ONLY

Contacts
For delegate enquiries:
Rebecca Murphy
Head of Customised Events & Delegate Relations
T: +61 2 8484 0945
Register