Chiefs, Directors, fellow Leaders of Customer/Performance Systems/Digital Solutions, Workplace Experience, Strategy/Implementation from across New Zealand Government
Key talking points will include:
- Customer-centricity: how do we deliver personalised, inclusive, and accessible services across government?
- How do we unlock greater enterprise, workforce, and technology value for the benefit of customers?
- How do we equip today’s workforce with the skills and tools to reduce friction as they engage with customers?
- Understanding touchpoints: how to re-evaluate engagement channels to enable consistent, meaningful and contextual two-way conversations?