About the Event
FST Media is delighted to host an executive-led roundtable discussion in partnership with AWS exploring the topic of “Digitizing the Claims Process & Revolutionizing Claims Management.”
In today’s evolving insurance landscape, insurers must optimise claims processing to reduce costs, enhance accuracy, and deliver superior customer experience. This roundtable will operate under Chatham House Rules and will explore:
- End-to-End Claims Automation: Leveraging automation across the entire claims process enhances efficiency, accuracy, and speed by reducing manual effort, minimising errors, and optimising resource allocation.
- Enhancing CX in Claims – Faster processing, personalised responses, and automated communication drive customer satisfaction and loyalty. With 87% of policyholders considering claims experience critical, insurers must deliver a seamless omnichannel journey with a 360-degree customer view and proactive, zero-touch updates.
- AI Powered Fraud Detection – Insurers are leveraging machine learning to analyse historical and third-party data, detect evolving fraud patterns in real time, and minimise unnecessary manual reviews while maintaining a seamless claims experience.
Event Details:
Venue: Bentley Restaurant + Bar, 27 O’Connell Street, Sydney, NSW 2000
Time: 12:00 – 2:00 PM
