The Banking Summit, Sydney 2025 will offer key insights into the future of banking through dynamic keynote presentations, panel discussions, and peer-to-peer roundtable conversations. With over 150 senior banking leaders, speakers, and technology partners, this event serves as a critical forum for driving innovation and transformation within the banking sector.
As the banking industry undergoes rapid changes fuelled by AI adoption, digitalisation, and advancements in payment systems, institutions are enhancing customer experiences and operational efficiency. However, banks are also facing challenges related to talent shortages and resource constraints. In 2024, the industry invested $1.2 billion in technology in just one quarter. Join the conversation to explore how banks are overcoming strategic hurdles and how you will be able to champion change.
- Shifts in Consumer Behaviour: High inflation is pushing individuals towards alternative financing options, including increased reliance on credit, short-term loans, and savings depletion, impacting long-term financial security.
- Evolving Lending Landscape: The rise of BNPL and flexible credit products is reshaping lending behaviours, increasing financial stress on households and adding risk exposure for financial institutions.
- Regulatory Response & Insolvency Risks: Regulators are tightening oversight on emerging lending products, while rising debt levels and economic pressures contribute to increasing rates of personal insolvencies in Australia.
- Transforming Banking Infrastructure: How banks are rethinking their infrastructure and overhauling their legacy systems to not just adapt, but lead the charge in innovation and customer experience
- Cloud as a Game Changer: How cloud technologies have reduced downtime during major incidents by 70%, transforming banking reliability and enabling the industry to unlock new opportunities for growth and efficiency.
- Facing System Upgrade Realities: The unspoken challenges banks must address to ensure their system modernisation is not just technically sound, but future-proof and customer-centric
- Top Technology Trends in 2025 and a spotlight on Agentic AI
- AI Squid Game based on Australian AI voluntary standard guardrails (audience participation required) and survey insights
- Use Cases: Application of AI/machine learning to capital, liquidity, forecasting and valuation
Our peer to peer roundtable discussions enable you to engage with other attendees as they rotate from table to table.
Each discussion features one of 16 distinct topics and is hosted by a technology expert together with an industry co-host to drive an engaging conversation amongst the participants.
This year's topics span across Digital Identity, Banking Process Transformation, IT Innovation and Modernisation, Economic Trends, Customer Trust and Expectations, Advanced Data & Analytics, and more.
- Economic Pressures: The ongoing impacts of high inflation and rising interest rates are affecting both the cost of living and the cost of doing business, prompting banks to adapt and find innovative solutions.
- Technological Megatrends: Embracing advancements in AI, climate change mitigation, and energy transition strategies to drive sustainable banking practices and customer-centric services.
- Preparing for Future Shifts: Addressing the challenges posed by an ageing population by leveraging technology to support financial planning, accessibility, and economic resilience.
- Reimagining Payments: How payment systems and standards like ISO 20022 are transforming cross-border transactions, making international payments faster, more efficient, and cost-effective for Australian businesses and consumers.
- Collaborative Regulation: The crucial role of regulators, banks, and fintechs working together to create policies that foster innovation while ensuring compliance.
- Global Market Expansion: The opportunities and challenges of a globally connected payments system, empowering Australian businesses to tap into new markets and driving growth while balancing regulatory needs.
For the past two years, the question of how to best use artificial intelligence has dominated business agendas. At most organizations, the work has been largely internal, where leaders have focused on boosting efficiency and productivity. Cognizant newest research study is focused on consumer use of AI and it shows that consumers who embrace AI could drive up to 55% of spending by 2030.
- Consumer readiness to embrace AI throughout their buyer journey
- How financial services industry compares to the rest of the world
- What banking products customers are most comfortable with for AI adoption
- What types of AI solutions consumers appreciate most
- Key opportunities for banks to enhance their customer experience with AI-powered journeys.
- Digital Payment Growth: In 2025, 80% of B2B transactions will be digital, with mobile wallets processing over 500 million payments worth $20 billion in October 2024 alone.
- Rise of Open Finance: The adoption of open finance will drive increased use of digital payment systems, meeting the demand for faster and more secure payment solutions.
- Regulation and Innovation: With new global regulations, banks are increasingly adopting innovative systems to enhance payment security, efficiency and customer experience.
- Banking Built on Behaviour: How customer analytics are redefining banking products and shaping the future of financial services.
- Tech that Connects: How innovative tools are transforming engagement and creating seamless, personalised customer experiences.
- Keeping Customers Close: With 15% of Australians likely to switch banks within a year, how can understanding customer lifecycles help in acquisition and retention?
People First’s Tech Transformation: A Blueprint for the Future of Banking
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