Financial Services News

Striking further into Asia, Citi has introduced its global securities lending services platform to Malaysia for the first time. Despite the challenges that remain for global organisations in building services for regional customers in Asia Pacific, Citi has pushed aggressively...

Struggling insurance companies in Asia Pacific will continue to face tough times in 2013, according to analyst firm, Ovum. However, investing in technology can reduce the impact of a difficult market by driving down costs and improving productivity. Barry Rabkin,...

Despite the major Hong Kong banks accelerating NFC investment, an analyst has cautioned that challenges remain before contactless payments can rival credit cards for profitability. Hang Seng bank announced last week it is developing an NFC payments service in collaboration...

Standard Chartered has unveiled a new high-security credit/ debit card for customers in Singapore. The card was developed in a bid to make mandatory measures in the country more customer-friendly. The cards behave as normal credit cards, but have a...

The pressures of High Frequency Trading (HFT) and regulation will put strain on financial services technology in 2013 and beyond, according to one of the region’s dominant clearing organisations. With regional centres such as Singapore and Hong Kong implementing central...

‘Banking the unbanked’ is a key opportunity for banks in emerging Asia, especially as Myanmar re-emerges as an open market. However, experts warn that acquiring these customers will be a challenge as telecommunications companies move into financial services. “The unbanked...

Imminent new security laws for banks have been welcomed by analysts and industry spokespeople as Singaporeans continue to engage in risky behaviour. However, the laws will help protect customers only from a technology point of view. How banks educate customers...

Singapore’s OCBC bank has become the world’s first partner for financial literacy educator startup, PlayMoolah, in a bid to better engage with children. Through OCBC’s Mighty Savers program, children will have access to an online portal with games designed to...

DBS has opened its second ‘Remix’ branch at the National University of Singapore in a bid to encourage technology innovation and financial literacy amongst students. The bank’s ‘Remix’ branches specifically engage with younger demographics by encouraging them to develop innovative...

Innovation driven by the Federal Government’s SuperStream initiative will significantly enhance the level of customer engagement between members and their super funds. Speaking at FST Media’s 2nd Annual Technology and Innovation – the Future of Superannuation conference in Sydney last...

Gamification of information and process is emerging as a key tool for financial institutions as they push to enhance customer engagement. With Generation Y and Z highly active in the gaming arena, organisation such as Visa and Commonwealth Bank of...

Artificial Intelligence (AI) has been identified as the next technological frontier for banks as they look to leverage their investment in mobile to drive greater customer engagement. Banks including Standard Chartered and Citi are developing AI solutions to assist with...

Payments and mobile are the next ‘gamer changers’ in financial services according to live polling of chief decision makers at FST Media’s Technology and Innovation – the Future of Banking & Financial Services conference in Singapore this week. When asked...

After just one year, Bendigo and Adelaide Bank’s IT cadetship program is proving effective in combating an IT skills shortage and realising the benefits of engaging with local talent. Like metropolitan cities, regional Australia is facing a significant IT skill...

IT investment and customer satisfaction are the top priorities for charting a course through challenging market conditions, according to NAB Group CEO, Cameron Clyne. It is these elements that will provide the points of differentiation in an increasingly competitive market...