Financial Services News

The pressures of High Frequency Trading (HFT) and regulation will put strain on financial services technology in 2013 and beyond, according to one of the region’s dominant clearing organisations. With regional centres such as Singapore and Hong Kong implementing central...

‘Banking the unbanked’ is a key opportunity for banks in emerging Asia, especially as Myanmar re-emerges as an open market. However, experts warn that acquiring these customers will be a challenge as telecommunications companies move into financial services. “The unbanked...

Imminent new security laws for banks have been welcomed by analysts and industry spokespeople as Singaporeans continue to engage in risky behaviour. However, the laws will help protect customers only from a technology point of view. How banks educate customers...

Singapore’s OCBC bank has become the world’s first partner for financial literacy educator startup, PlayMoolah, in a bid to better engage with children. Through OCBC’s Mighty Savers program, children will have access to an online portal with games designed to...

DBS has opened its second ‘Remix’ branch at the National University of Singapore in a bid to encourage technology innovation and financial literacy amongst students. The bank’s ‘Remix’ branches specifically engage with younger demographics by encouraging them to develop innovative...

Innovation driven by the Federal Government’s SuperStream initiative will significantly enhance the level of customer engagement between members and their super funds. Speaking at FST Media’s 2nd Annual Technology and Innovation – the Future of Superannuation conference in Sydney last...

Gamification of information and process is emerging as a key tool for financial institutions as they push to enhance customer engagement. With Generation Y and Z highly active in the gaming arena, organisation such as Visa and Commonwealth Bank of...

Artificial Intelligence (AI) has been identified as the next technological frontier for banks as they look to leverage their investment in mobile to drive greater customer engagement. Banks including Standard Chartered and Citi are developing AI solutions to assist with...

Payments and mobile are the next ‘gamer changers’ in financial services according to live polling of chief decision makers at FST Media’s Technology and Innovation – the Future of Banking & Financial Services conference in Singapore this week. When asked...

After just one year, Bendigo and Adelaide Bank’s IT cadetship program is proving effective in combating an IT skills shortage and realising the benefits of engaging with local talent. Like metropolitan cities, regional Australia is facing a significant IT skill...

IT investment and customer satisfaction are the top priorities for charting a course through challenging market conditions, according to NAB Group CEO, Cameron Clyne. It is these elements that will provide the points of differentiation in an increasingly competitive market...

Technology is at the core of the modern banking branch, with free Wi-Fi, tablets and video wall devices to interact with. Tellers sitting behind thick glass walls are being phased out in favour of open-plan space within shopping malls, and...

The rapid uptake of online and mobile banking applications has led to a new customer-centric design approach for digital platforms at Westpac. The launch of the bank’s new iPad application (app) this week highlights the shift, with the app specifically...

Commonwealth Bank of Australia’s (CBA) bold venture into the technology vendor market, revealed this week with the announcement of its own Point-of-Sale (POS) tablet and iPhone attachment, is being viewed as a bold and potentially lucrative move by industry experts....

In a surprise announcement, Commonwealth Bank of Australia (CBA) today revealed it will take on the likes of Apple and PayPal in the next generation payments market with the launch of its own Point-of-Sale (POS) tablet and iPhone attachments. In...